/10
★★★★★
based on 431 published reviews
★★★★★
based on 431 published reviews
Latest customer reviews
5/5
★★★★★
Very good product, good quality, even better than the big brands. Thank you
Fabien K.
purchased on 24/11/2024
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5/5
★★★★★
Great team, great gear, I'm very happy with my 2 combi's (Zen and custom) Well done Matt Racing!
Francois B.
purchased on 19/07/2024
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5/5
★★★★★
Serious team, good advice from start to finish. Reasonable lead time for a custom made bike. I love the look and can't wait to ride it. Thanks to the whole team
Aymeric A.
purchased on 10/10/2024
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5/5
★★★★★
The choice wasn't easy, as there are a multitude of companies, more or less well known, and at very different prices, to make a made-to-measure suit. I chose MATT Racing because Marion gave me excellent advice. She was able to answer all my questions and guide me in my choice, so that I didn't go for options that weren't relevant to my needs and budget. It's a rare thing these days, and I congratulate them. I highly recommend the video appointment for the measurements, and the graphic designer also gave me good advice and guidance. The announced deadline was more than met and I received my suit almost three weeks ahead of schedule. All I have to do now is gift-wrap it and put it under the Christmas tree 🙂 Thanks to the MATT Racing team Yann B.
Yann B.
purchased on 04/10/2024
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5/5
★★★★★
Permanent advice, listening to the customer... A result beyond my expectations. Quality and design at an unbeatable value for money. Many thanks.
Thierry J.
purchased on 16/07/2024
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5/5
★★★★★
Very nice gloves can't wait to try them
Franck V.
purchased on 14/11/2024
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5/5
★★★★★
Gloves all my gloves are in l I took the same size and nickel incredible, super comfortable, top quality I've already been able to test in this weather with these gloves I do not have cold hands compared to my old at the top next order will be the combination, I do not regret my purchase
Esteban V.
purchased on 14/11/2024
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4/5
★★★★☆
Excellent work, quality to match, I highly recommend it.
Bruno S.
purchased on 07/07/2024
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1/5
★☆☆☆☆
My entire group of biker friends is equipped with Matt Racing suits. Satisfied, they offered me a gift voucher so that I could have one too, so I left with an excellent a priori. At the end of 2023, I ordered a 100% customizable suit, meaning that you can not only choose the colors of your suit, but also draw precise patterns on it. The presentation photo showed a suit with a beautiful wolf design and lots of detail. First problem: there's no indication of the file formats to be transmitted. Matt Racing's promotional video vaguely states "take your crayons and draw". So I drew my combination with the help of a graphic designer who used Photoshop. After turning in the sketches, MattRacing's graphic designer contacted me, telling me that I needed images in vectorized or high-definition (HD) format. We sent the drawings in 2000x3000 resolution, a much higher resolution than HD (1280 by 720). Another reply from MattRacing: this time, "we only work in vector", so finally there's no question of HD... So I converted my HD images to vector (which, by the way, wasn't technically difficult - I can't understand why MattRacing's graphic designer couldn't do it herself) and sent the requested files. This time, MattRacing finally sent me a visual of my combination and ... the colors are nothing like those of the drawings I had sent... I made the remark and was told that I had to give RAL or PANTONE references, which I was never told at any time and, once again, I didn't understand what was stopping MattRacing from using the PANTONE colors which were closer to the drawing I had sent rather than automatically using "standard" colors which were different from the project I had sent them. So I sent them the PANTONE references and they told me it was going into production. I asked to see the finalized version and was told that it would not differ from the last visual except that the pantones requested would be applied. A few months later, I receive my suit and there's a new problem: the color of a central part of the design of my suit is different from what had been validated on the visual (blue instead of black...). I contacted the after-sales service who, after a discussion just as laborious as that with the graphics department, acknowledged the error and offered to send me a new jacket without having to send back the old one, as it was not possible to correct the area in question. Two months later, I receive the corrected jacket, and there's a new problem with the new jacket: the PANTONE colors I had sent, which had been applied to the first jacket, are no longer the same. I end up with a sort of neon green instead of yellow, and a purpleish gray instead of a dark gray. The icing on the cake: the jacket is much smaller than the first, even though I didn't ask for any change in the measurements, which were fine for the first jacket. This new jacket has been literally botched and no longer matches the pants of the suit and my gloves at all. I contacted the after-sales service again, and the explanation I was given was "I put so much pressure on production to correct the defect that they were cooler about the rest". I was offered to send back my two jackets (the new one and the old one) so that they could both be corrected (strange, as I'd been told that the first jacket couldn't be corrected). After this mishap, I no longer have any confidence. I've only sent back the last jacket that didn't work, because I've run out of patience more than a year after placing my order. I've contacted another professional who's going to re-dye the part of my first jacket that was badly made to make up for the mistake, too bad if I have to pay again. In conclusion, an experience marked by total amateurism, from the design of the jacket to the after-sales service. The suits seem to be produced in a factory in Portugal, with which MattRacing has no control over what goes on there, and in any case has very little communication. There's no way I'm going to try MattRacing again, and my friends who were already convinced of this company were extremely put off by my experience.
Lucas B.
purchased on 21/11/2023
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Answer from
MATT Racing moto
Hello Lucas,
Very surprised by your comment and at the same time relieved to hear from you (no more replies to our numerous reminders for over a month), I'd like to take the liberty of replying to your opinion in order to clarify a few things that seem to have escaped you during our exchanges. Our technical graphic data are such as to have the best final rendering. We try to carry out our customers' requests to the best of our ability, based on the data transmitted, but as our GTCs specify, the mock-ups sent remain simulations and certain variations may appear in production. We acknowledge our errors once we've identified them and, yes, it can take more than 24 hours to trace the exchanges with the graphics and production departments, as well as the after-sales service. However, we've always given you a reply, and we've taken care of all the costs involved in making you a new jacket. We even decided to let you keep the jacket with the color problem, rather than take it back. Yes, it didn't make financial sense to modify your first jacket for us, so we made a second one. Normally, when a customer is supposed to receive one jacket, they don't get two, but we thought it would be nicer for you to end up with an extra customized jacket worth over €500 as a gesture of goodwill. As you know, our products are made-to-measure and by human hands, so mistakes can happen because, yes, to err is human and handmade products are never totally identical in their manufacture, hence the small difference in size you felt, but like all leather products, but given the error of the yellow used (we have two fluorescent yellows in our mass-dyed leather color charts and unfortunately, without having the pants to hand, production used the wrong yellow - once again, mistakes happen), we decided to take back your jacket in its entirety in order to change the yellow and, by the same token, enlarge the areas that were a priori too small. We e-mailed you back to let you know that, as part of our ongoing commitment to customer satisfaction, we'd be taking back both your jackets, so as to get the right yellow reference and the right size, but also, despite the financial burden, to take back both jackets so as to continue our first commercial gesture in your favor, i.e. to have two personalized jackets instead of one. And all this FOR FREE! Without replying to our email (and we won't hear anything from you from then on), you used the return transport voucher to send us back just one jacket instead of two, without explanation.
After more than a month of reminders from us about what to do next, you contact the guaranteed reviews company (which, I should point out, is not our after-sales service and therefore has no control over our processes and orders) to complain and threaten them instead of coming back to us and answering our emails... So yes, your opinion is approved because we have nothing to hide from our exchanges, but a customer opinion must be TOTALLY substantiated, and to clarify your comments: NO, we don't work with a so-called factory in Portugal with which we supposedly have only limited contact... We are based in Portugal and have daily "production" contact with OUR factory in Pakistan. The delays you may have felt were a little long are simply due to the fact that we also sleep at night and work a little less at weekends. For the sake of clarity, we hereby consider your after-sales service request closed.
Very surprised by your comment and at the same time relieved to hear from you (no more replies to our numerous reminders for over a month), I'd like to take the liberty of replying to your opinion in order to clarify a few things that seem to have escaped you during our exchanges. Our technical graphic data are such as to have the best final rendering. We try to carry out our customers' requests to the best of our ability, based on the data transmitted, but as our GTCs specify, the mock-ups sent remain simulations and certain variations may appear in production. We acknowledge our errors once we've identified them and, yes, it can take more than 24 hours to trace the exchanges with the graphics and production departments, as well as the after-sales service. However, we've always given you a reply, and we've taken care of all the costs involved in making you a new jacket. We even decided to let you keep the jacket with the color problem, rather than take it back. Yes, it didn't make financial sense to modify your first jacket for us, so we made a second one. Normally, when a customer is supposed to receive one jacket, they don't get two, but we thought it would be nicer for you to end up with an extra customized jacket worth over €500 as a gesture of goodwill. As you know, our products are made-to-measure and by human hands, so mistakes can happen because, yes, to err is human and handmade products are never totally identical in their manufacture, hence the small difference in size you felt, but like all leather products, but given the error of the yellow used (we have two fluorescent yellows in our mass-dyed leather color charts and unfortunately, without having the pants to hand, production used the wrong yellow - once again, mistakes happen), we decided to take back your jacket in its entirety in order to change the yellow and, by the same token, enlarge the areas that were a priori too small. We e-mailed you back to let you know that, as part of our ongoing commitment to customer satisfaction, we'd be taking back both your jackets, so as to get the right yellow reference and the right size, but also, despite the financial burden, to take back both jackets so as to continue our first commercial gesture in your favor, i.e. to have two personalized jackets instead of one. And all this FOR FREE! Without replying to our email (and we won't hear anything from you from then on), you used the return transport voucher to send us back just one jacket instead of two, without explanation.
After more than a month of reminders from us about what to do next, you contact the guaranteed reviews company (which, I should point out, is not our after-sales service and therefore has no control over our processes and orders) to complain and threaten them instead of coming back to us and answering our emails... So yes, your opinion is approved because we have nothing to hide from our exchanges, but a customer opinion must be TOTALLY substantiated, and to clarify your comments: NO, we don't work with a so-called factory in Portugal with which we supposedly have only limited contact... We are based in Portugal and have daily "production" contact with OUR factory in Pakistan. The delays you may have felt were a little long are simply due to the fact that we also sleep at night and work a little less at weekends. For the sake of clarity, we hereby consider your after-sales service request closed.
5/5
★★★★★
Very professional, attentive to the customer's project, and very satisfied with the result. I recommend it to anyone who has the possibility of riding in their own image, and with the Zen option, it's all the more convincing and the end result is clean.
Alexandre S.
purchased on 19/07/2024
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5/5
★★★★★
Super service
Maxime M.
purchased on 23/06/2024
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5/5
★★★★★
Hello, The team is very efficient, gives very good advice The leather is on a par with the biggest brands Thank you very much 🙂
Florian G.
purchased on 03/08/2023
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5/5
★★★★★
Very good quality leather. Marion at her best. I highly recommend the visio for the quotation of the made-to-measure. Production time respected.
Marie D.
purchased on 24/06/2024
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5/5
★★★★★
A team that listens to the customer, incredible product quality (even better than I expected) and customizable Thank you very much for your kindness and your product quality.
Guillaume T.
purchased on 22/07/2024
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5/5
★★★★★
Really great gloves, thanks
Christophe M.
purchased on 07/10/2024
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4/5
★★★★☆
It's incredible, good quality. Too bad we can't choose which fastener because I can't attach it to my alpinestar jacket.
Emy D.
purchased on 09/09/2024
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Answer from
MATT Racing moto
Hi Emy,
We systematically place the second part of the zip on the pants we send so that this second part can be sewn onto your jacket, whatever its brand, and thus become compatible with your pants.
We systematically place the second part of the zip on the pants we send so that this second part can be sewn onto your jacket, whatever its brand, and thus become compatible with your pants.
5/5
★★★★★
Amazing Quality and detail, super happy with my suit! Get your custom gear from Matt Racing, Glives are amazing as well!
Christopher M.
purchased on 14/02/2024
5/5
★★★★★
Corresponds well to my requests and my size, I am very satisfied with my suit. Great job.
Anthony G.
purchased on 12/07/2024
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5/5
★★★★★
A top team
Denis M.
purchased on 23/07/2024
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3/5
★★★☆☆
Hello, it took me 2 and a half months instead of 15 days to receive my parcel. The product is fine but the fact that I don't have any tracking on where the parcel is.
Sébastien D.
purchased on 22/08/2024
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3/5
★★★☆☆
A mixed experience, a very long delay I find, a month and a half before receiving the pair. The pair is good to see when I go riding, the axis of improvement is the seam that is felt at the shoot while I took the version with the seams on the outside. Sincerely Nicolas
Nicolas D.
purchased on 26/08/2024
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5/5
★★★★★
Very reactive in case of problems Order conforms to my expectations Nothing more to say ✌️
Patrice T.
purchased on 10/08/2024
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5/5
★★★★★
A top team, responsive and available for all your questions.
Vincent C.
purchased on 09/05/2024
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5/5
★★★★★
Very good communication. Design respected despite its complexity. Size is perfect. The only downside is that the gold is ochre yellow.
Pauline L.
purchased on 13/05/2024
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5/5
★★★★★
Thank you for your professionalism and responsiveness. I recommend everyone to order on your website. Thanks to Marion for our exchanges on WhatsApp and by email Eric
Éric T.
purchased on 08/09/2024
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5/5
★★★★★
Good advice, quick response, nice design for a personalized pair of gloves. I recommend
Jonathan H.
purchased on 12/07/2024
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5/5
★★★★★
Really top-notch... the combi is perfect... a superb team... Long live mattracing
Gaylord L.
purchased on 16/05/2024
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5/5
★★★★★
Perfect, the advice was there, very satisfied with my purchase, I highly recommend it!
Francis R.
purchased on 20/11/2023
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5/5
★★★★★
Thank you very much! ✌🏼
Alexis V.
purchased on 22/10/2023
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5/5
★★★★★
Magnifique, rapport qualité prix très bien la qualité très très bien et au rendez-vous je recommande
Wilson S.
purchased on 03/09/2024
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