/10
★★★★★
based on 2840 published reviews
★★★★★
based on 2840 published reviews
Latest customer reviews
5/5
★★★★★
Always delighted by Aden jewelry.
Sylvie H.
purchased on 14/12/2024
Translated review
Answer from
Aden
Thank you very much for your loyalty and trust, Sylvie. We're delighted that you still like our jewelry so much. See you soon on our site!
5/5
★★★★★
CHRISTMAS GIFT THAT WAS MUCH APPRECIATED BY BOTH OF US, VERY BEAUTIFUL, REFINED JEWELRY, I RECOMMEND ADEN +++ VALUE FOR MONEY - NOT DISAPPOINTED AT ALL
Kevin B.
purchased on 04/09/2024
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Answer from
Aden
I am very pleased to hear that you were satisfied with your purchase from Aden. We attach great importance to the quality of our jewelry and are delighted that this is reflected in your experience. We hope to see you soon on our site. Thank you for your recommendation and happy holidays to you!
5/5
★★★★★
High-quality products and punctual delivery service.
Damien B.
purchased on 17/12/2024
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Answer from
Aden
Thank you for your positive feedback on our Aden website. We are happy to know that you are satisfied with the quality of our products and our delivery service. We will continue to do our best to provide you with the best possible service. Thank you for choosing Aden.
3/5
★★★☆☆
The size and shape of the jewelry (earrings) correspond to the description. Delivery time respected. The downside: the color of the stones (emeralds) is not as bright and intense as shown on the website. Even though it's stated that the color of the stones varies according to availability, I expected better.
Pascal L.
purchased on 22/11/2024
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Answer from
Aden
Dear Guest,
Thank you for sharing your review and I'm sorry that the color of the emeralds did not fully meet your expectations. Allow me to explain the complexities involved in the color nuances of gemstones, particularly emeralds.
Emeralds are stones whose color can vary considerably, with infinite shades ranging from pale green to deep green. To better understand this diversity, imagine emeralds as the leaves of a tree through the seasons. Just as each leaf can have a slightly different hue, influenced by sun, wind and humidity, each emerald has its own unique color, shaped by natural forces over the millennia.
The emeralds that accompany your earrings have been carefully selected by our expert based in Jaipur (the world's gem hub), with whom we have been working for over 20 years. His vast experience in the field of gemstones guarantees that every stone chosen is of the highest quality. All the gemstones that accompany our gold frames are selected for their beauty and integrity, ensuring our customers a piece of jewelry that meets the highest standards of quality.
We understand, however, that color is an important criterion for our customers. That's why, on confirmation of each order, we offer our customers the opportunity to contact us by email and specify their stone color preferences prior to manufacture. This ensures that the final jewel will perfectly match their expectations.
By purchasing our stones directly from Jaipur, our customers benefit from our expertise and long-standing relationships with trusted brokers. This enables us to offer a wide range of shades and prices, catering for all kinds of preferences and budgets, while guaranteeing excellent value for money.
We hope you find this information useful, and that we will have the opportunity to accompany you again in your choice of jewelry that will delight you to the full.
Yours sincerely
Frédéric Customer Manager, Aden
Thank you for sharing your review and I'm sorry that the color of the emeralds did not fully meet your expectations. Allow me to explain the complexities involved in the color nuances of gemstones, particularly emeralds.
Emeralds are stones whose color can vary considerably, with infinite shades ranging from pale green to deep green. To better understand this diversity, imagine emeralds as the leaves of a tree through the seasons. Just as each leaf can have a slightly different hue, influenced by sun, wind and humidity, each emerald has its own unique color, shaped by natural forces over the millennia.
The emeralds that accompany your earrings have been carefully selected by our expert based in Jaipur (the world's gem hub), with whom we have been working for over 20 years. His vast experience in the field of gemstones guarantees that every stone chosen is of the highest quality. All the gemstones that accompany our gold frames are selected for their beauty and integrity, ensuring our customers a piece of jewelry that meets the highest standards of quality.
We understand, however, that color is an important criterion for our customers. That's why, on confirmation of each order, we offer our customers the opportunity to contact us by email and specify their stone color preferences prior to manufacture. This ensures that the final jewel will perfectly match their expectations.
By purchasing our stones directly from Jaipur, our customers benefit from our expertise and long-standing relationships with trusted brokers. This enables us to offer a wide range of shades and prices, catering for all kinds of preferences and budgets, while guaranteeing excellent value for money.
We hope you find this information useful, and that we will have the opportunity to accompany you again in your choice of jewelry that will delight you to the full.
Yours sincerely
Frédéric Customer Manager, Aden
5/5
★★★★★
Perfect, 1st very conclusive experience in this store. Seller contacted by phone before purchase for details on the jewel. Perfect and friendly, plus the jewel is beautiful (MARIE model). I love it. I will buy from Aden again. I highly recommend them.
Remi P.
purchased on 14/12/2024
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Answer from
Aden
Thank you for your positive feedback about our store. We attach great importance to the quality of our products and to customer service, which is why we are always happy to receive positive feedback like yours. We hope to see you soon on our site for further purchases and thank you for your recommendation.
5/5
★★★★★
Very nice
Tatiana A.
purchased on 14/12/2024
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Answer from
Aden
Thank you very much Tatiana for your positive review of our Aden website. We are delighted that you find it attractive and we hope to continue satisfying you with our content. Please let us know if you have any suggestions on how we can improve even further. Thanks again and have a nice day!
5/5
★★★★★
By mistake I indicated that I had not received my order. I received it quickly. Jewel that meets my expectations and beautifully packaged. Thank you, I recommend this site. Sincerely
Magalie M.
purchased on 08/12/2024
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Answer from
Aden
Thank you so much for your positive feedback! We're delighted to know that you were completely satisfied with your order and that our jewelry met your expectations. At Aden, quality and customer satisfaction are our top priorities. Don't hesitate to contact us again if you're interested in other creations. It will always be a pleasure to work with you.
We hope to see you soon!
We hope to see you soon!
5/5
★★★★★
1st time for my order. Very beautiful jewelry as shown on the photo. Delivery on time (even much earlier). Very satisfied with my purchase. Thank you Aden.
Jacqueline G.
purchased on 02/12/2024
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Answer from
Aden
Thank you very much for your feedback! We are very happy to hear that you liked our jewelry and your order. Your trust motivates us to continue to offer quality creations and careful service. We look forward to working with you again in the future.
5/5
★★★★★
Thanks to the entire aden team, who did a superb job! special thanks to frédéric for selecting and making my jewelry: 18k gold tanzanites and diamonds creoles and an 18k gold tanzanites and diamonds ring. very careful shipping, the magnificent set is incredible and corresponds 100% to the images on the site. so i validate and recommend aden boutique, !!!
Brigitte R.
purchased on 08/11/2024
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Answer from
Aden
Dear customer,
We are delighted to read your enthusiastic feedback! The entire ADEN team would like to thank you sincerely for this wonderful testimonial. It's a real pleasure to learn that your set of 18-carat gold, tanzanites and diamonds perfectly meets your expectations.
Your satisfaction with the quality of the workmanship, the faithfulness to the photos on the site and the care taken in shipping is particularly touching. These points are at the heart of our commitment to our customers.
We thank you for your trust and your recommendation, which encourage us to maintain this level of excellence in our work.
We look forward to accompanying you in your future acquisitions.
Yours sincerely
The ADEN team
We are delighted to read your enthusiastic feedback! The entire ADEN team would like to thank you sincerely for this wonderful testimonial. It's a real pleasure to learn that your set of 18-carat gold, tanzanites and diamonds perfectly meets your expectations.
Your satisfaction with the quality of the workmanship, the faithfulness to the photos on the site and the care taken in shipping is particularly touching. These points are at the heart of our commitment to our customers.
We thank you for your trust and your recommendation, which encourage us to maintain this level of excellence in our work.
We look forward to accompanying you in your future acquisitions.
Yours sincerely
The ADEN team
5/5
★★★★★
Well received. It's a present for Christmas.
Marinette C.
purchased on 05/12/2024
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Answer from
Aden
Thank you very much for your positive feedback, Marinette! We're delighted that you've received your parcel and hope that the gift will be appreciated for Christmas. Don't hesitate to contact us if you need anything. Thank you again for your trust and loyalty to our Aden website. Have a nice day!
5/5
★★★★★
Perfect
Sylviane V.
purchased on 22/11/2024
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Answer from
Aden
Thank you very much, we are delighted that you enjoyed your experience on our Aden site. We hope to see you again soon!
5/5
★★★★★
Very satisfied
Maxime P.
purchased on 26/09/2024
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Answer from
Aden
Thank you Maxime for your positive review of our Aden website. We are delighted that you are very satisfied with our services. Please don't hesitate to contact us if you need anything else.
3/5
★★★☆☆
The earrings are very beautiful. But, very long delays (1.5 month wait), without necessarily being informed of the progress of the order.
Delphine J.
purchased on 09/10/2024
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Answer from
Aden
Dear customer,
First of all, I'd like to thank you for your feedback and apologize for the delay you encountered with your order. We did indeed encounter a technical problem that caused a delay, and we sent you several communications to keep you informed of the progress. Unfortunately, it seems that some of our messages may not have reached you.
For customers using Gmail or Hotmail addresses, it sometimes happens that our emails are filtered into spam or promotional folders, which may prevent you from receiving our important communications. We recommend that you add our email address to your contact list to ensure that you receive our messages in the future.
We thank you for your understanding and patience, and hope you are satisfied with the quality of the earrings. If you have any further questions or concerns, please do not hesitate to contact us.
First of all, I'd like to thank you for your feedback and apologize for the delay you encountered with your order. We did indeed encounter a technical problem that caused a delay, and we sent you several communications to keep you informed of the progress. Unfortunately, it seems that some of our messages may not have reached you.
For customers using Gmail or Hotmail addresses, it sometimes happens that our emails are filtered into spam or promotional folders, which may prevent you from receiving our important communications. We recommend that you add our email address to your contact list to ensure that you receive our messages in the future.
We thank you for your understanding and patience, and hope you are satisfied with the quality of the earrings. If you have any further questions or concerns, please do not hesitate to contact us.
5/5
★★★★★
Perfect.
Marie B.
purchased on 08/11/2024
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Answer from
Aden
Thank you very much for your positive feedback. Please come back and visit us regularly to see what's new. We hope to see you soon!
5/5
★★★★★
A site you can trust.
Marinette B.
purchased on 09/11/2024
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Answer from
Aden
Thank you very much, Marinette. We will continue to do our best to provide you with quality service. Don't hesitate to come back to us if you need anything.
4/5
★★★★☆
Very beautiful bracelet, responds quickly to requests, slightly long lead time, but finally arrived on time
Annie R.
purchased on 24/09/2024
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Answer from
Aden
Dear Annie,
Many thanks for your positive feedback. We are delighted to hear that our responsiveness has satisfied you and thank you sincerely for your understanding regarding delivery times. We look forward to seeing you on our site again soon!
Best regards,
Frédéric
Many thanks for your positive feedback. We are delighted to hear that our responsiveness has satisfied you and thank you sincerely for your understanding regarding delivery times. We look forward to seeing you on our site again soon!
Best regards,
Frédéric
5/5
★★★★★
Thank you so much for your availability and your work. The jewel arrived ON TIME! The PhD student is delighted. Thank you so much. It's rare to find companies like yours, so close to customers and so attentive. The jewel was of very high quality. Thanks again!
Sanaba N.
purchased on 13/09/2024
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Answer from
Aden
Thank you for your trust and your positive feedback. It encourages us to continue offering the best to our customers. We look forward to serving you again in the future.
5/5
★★★★★
Beautiful jewelry and attentive customer service. I will be happy to order again.
Fouzia M.
purchased on 18/09/2024
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Answer from
Aden
Thank you very much for your positive review. We are delighted that you liked our jewelry and that our customer service lived up to your expectations. We would be delighted to welcome you back for a future order. Thanks again and see you soon!
2/5
★★☆☆☆
Deadlines not met. Negligent contact person, whether by e-mail or telephone. First and last order.
Nicolas D.
purchased on 21/08/2024
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Answer from
Aden
Dear customer,
Thank you for sharing your review with us. We are sorry to hear that your experience did not live up to your expectations and would like to clarify a few points to reassure you and our future guests.
First of all, concerning the dimensions of our jewelry, these are clearly specified on the description page of each product so that our customers can make an informed choice.
As for delivery times, we apologize for the delay. The month of August was marked by high demand for our bespoke jewelry, which had an impact on our usual delivery times. We have sent you an email to inform you of this, but we understand that some customers using Gmail or Hotmail addresses may not receive all our messages, even in their spam folders. To avoid this, we recommend that you add our email address to your list of trusted contacts.
As for the manufacture of your jewel with black diamonds, we confirm that it was made in our workshop in India. India is a world center for jewelry manufacturing because of its craftsmanship and traditional gem-working techniques. It also benefits from competitive production costs and direct access to many precious stones (see explanation of our manufacturing process, sent by e-mail with your order confirmation). We have chosen to work with this workshop for over 20 years because of their recognized expertise, enabling us to offer you high-quality jewelry at competitive prices. It's important to note that over 90% of gemstone jewelry sold in France is made outside the country, and we're proud of our partnership, which guarantees our customers exceptional products.
We understand that every customer is unique and that their perceptions may differ from our expectations, although we strive to do our utmost to satisfy each and every one. We know we can't please everyone, but it's precisely through feedback like yours that we continually strive to improve, as we have since our company was founded in 2003.
We hope these explanations give you a better understanding of our process, and thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
Yours sincerely
Frédéric
Customer Manager
Thank you for sharing your review with us. We are sorry to hear that your experience did not live up to your expectations and would like to clarify a few points to reassure you and our future guests.
First of all, concerning the dimensions of our jewelry, these are clearly specified on the description page of each product so that our customers can make an informed choice.
As for delivery times, we apologize for the delay. The month of August was marked by high demand for our bespoke jewelry, which had an impact on our usual delivery times. We have sent you an email to inform you of this, but we understand that some customers using Gmail or Hotmail addresses may not receive all our messages, even in their spam folders. To avoid this, we recommend that you add our email address to your list of trusted contacts.
As for the manufacture of your jewel with black diamonds, we confirm that it was made in our workshop in India. India is a world center for jewelry manufacturing because of its craftsmanship and traditional gem-working techniques. It also benefits from competitive production costs and direct access to many precious stones (see explanation of our manufacturing process, sent by e-mail with your order confirmation). We have chosen to work with this workshop for over 20 years because of their recognized expertise, enabling us to offer you high-quality jewelry at competitive prices. It's important to note that over 90% of gemstone jewelry sold in France is made outside the country, and we're proud of our partnership, which guarantees our customers exceptional products.
We understand that every customer is unique and that their perceptions may differ from our expectations, although we strive to do our utmost to satisfy each and every one. We know we can't please everyone, but it's precisely through feedback like yours that we continually strive to improve, as we have since our company was founded in 2003.
We hope these explanations give you a better understanding of our process, and thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
Yours sincerely
Frédéric
Customer Manager
4/5
★★★★☆
Very well priced! ATTENTION delays are long!
Denis B.
purchased on 08/08/2024
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Answer from
Aden
Thank you very much for your positive review of our site. We are delighted that you were satisfied with your experience. We apologize for the delay in delivery. During the summer months, we experience a high demand for custom-made jewelry, which can cause additional delays. We are doing our utmost to improve this and hope to see you soon on Aden.
5/5
★★★★★
Great quality, perfect after-sales service, express e-mail response, thank you!
Ophélie D.
purchased on 31/08/2024
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Answer from
Aden
Thank you for your positive feedback, we are delighted that you have appreciated our product as well as our customer service. We remain at your disposal for any future requests. See you soon on our Aden website.
5/5
★★★★★
I AM DELIGHTED WITH MY PURCHASE VERY PRETTY RING WITH CORAL FAST DELIVERY. THANK YOU.
Maryvonne R.
purchased on 07/09/2024
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Answer from
Aden
Thank you very much for your comment, we are delighted that you are satisfied with your purchase on our Aden site. We make a point of offering quality products and ensuring fast delivery. Thank you again for your confidence and see you soon on our site!
5/5
★★★★★
Beautiful jewelry received quickly! Just what I wanted
Fabienne D.
purchased on 03/09/2024
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Answer from
Aden
Answer in the course of generation...
4/5
★★★★☆
Very pretty pendant with its chain. I do regret a little that the mother-of-pearl is grayish white and shiny. on the photo I saw a whiter mother-of-pearl. But I'm delighted with the jewel and the delivery.
Isabelle L.
purchased on 19/08/2024
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Answer from
Aden
Dear customer,
We would like to thank you sincerely for your positive feedback regarding your pendant. Your satisfaction is our priority, and we are delighted to hear that you are generally happy with your purchase and our delivery service.
We take note of your comment about the color of the mother-of-pearl. Indeed, mother-of-pearl is a natural material that can present subtle variations in hue, from pure white to shades of gray, with brilliant reflections. These variations are part of the unique charm of each piece.
We would like to inform you that it is always possible to exchange or refund your jewelry if you are not entirely satisfied. And for future orders, please specify your color preferences before placing your order. We'll be delighted to select a piece that best matches your expectations.
We always strive to represent our products as faithfully as possible on our website. However, we understand that different screens and lighting conditions can sometimes affect color perception. We appreciate your feedback, which will help us improve our descriptions and photos for future customers.
If you have any further questions or concerns about your jewelry, please do not hesitate to contact us. We are here to ensure you have a fully satisfactory shopping experience.
Once again, thank you for your trust and constructive feedback. We look forward to serving you again in the future.
Yours sincerely
The Aden team
We would like to thank you sincerely for your positive feedback regarding your pendant. Your satisfaction is our priority, and we are delighted to hear that you are generally happy with your purchase and our delivery service.
We take note of your comment about the color of the mother-of-pearl. Indeed, mother-of-pearl is a natural material that can present subtle variations in hue, from pure white to shades of gray, with brilliant reflections. These variations are part of the unique charm of each piece.
We would like to inform you that it is always possible to exchange or refund your jewelry if you are not entirely satisfied. And for future orders, please specify your color preferences before placing your order. We'll be delighted to select a piece that best matches your expectations.
We always strive to represent our products as faithfully as possible on our website. However, we understand that different screens and lighting conditions can sometimes affect color perception. We appreciate your feedback, which will help us improve our descriptions and photos for future customers.
If you have any further questions or concerns about your jewelry, please do not hesitate to contact us. We are here to ensure you have a fully satisfactory shopping experience.
Once again, thank you for your trust and constructive feedback. We look forward to serving you again in the future.
Yours sincerely
The Aden team
5/5
★★★★★
Very nice setting work.
Nicolas H.
purchased on 25/07/2024
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Answer from
Aden
Hello Nicolas, thank you very much for your review of our Aden site. We are delighted that you appreciate our work. We make a point of offering quality jewelry to our customers. See you soon on Aden!
5/5
★★★★★
Reliable and competent professionals.
Benoit M.
purchased on 27/07/2024
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5/5
★★★★★
Dear Sir or Madam, I am very pleased with the beautiful ring. I will recommend you to others. I will be happy to order from you again. MfG M.Unrein
Markus U.
purchased on 21/07/2024
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Answer from
Aden
Dear Ms. Unrein,
Thank you very much for your positive feedback! We are delighted to hear that you are happy with your beautiful ring. Your recommendation means a lot to us and we look forward to welcoming you back soon.
In the meantime, if you have any questions or need any assistance, please do not hesitate to contact us.
Yours sincerely,
Team Aden
Thank you very much for your positive feedback! We are delighted to hear that you are happy with your beautiful ring. Your recommendation means a lot to us and we look forward to welcoming you back soon.
In the meantime, if you have any questions or need any assistance, please do not hesitate to contact us.
Yours sincerely,
Team Aden
5/5
★★★★★
Beautiful bracelet and very professional service, very fast delivery, very nice staff, I recommend this site with confidence.
Marie Paule C.
purchased on 07/08/2024
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Answer from
Aden
Thank you very much for your positive feedback, we are delighted that you liked the bracelet and that you appreciated our service. We hope to see you soon on our site!
5/5
★★★★★
Many thanks Frédéric! Thank you to the entire Aden team! The ruby is magnificent, the setting meticulously crafted, the ring body ravishing! You've created a wonderful piece of fine jewelry! You bring enchantment and magic to this exceptional creation! Thank you for the lovely gift-wrapping! Thank you for the delicate attention of a beautiful birthday card that accompanied the ring! Everything is perfect, elegant, sober and refined! Yours sincerely Christine 🌹
Christine M.
purchased on 25/06/2024
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Answer from
Aden
Dear Christine,
As we discussed with you yesterday over the phone, we'd like to thank you very much for your warm message and your compliments, which touched us deeply. We're delighted to hear that you like the ring so much and that our little attention for your birthday made you happy.
At Aden, we make a point of creating unique moments for our customers, and knowing that you appreciate our work is the best reward of all. It's an honor for us to know that you wear our creations with such happiness.
Kind regards
The Aden team
As we discussed with you yesterday over the phone, we'd like to thank you very much for your warm message and your compliments, which touched us deeply. We're delighted to hear that you like the ring so much and that our little attention for your birthday made you happy.
At Aden, we make a point of creating unique moments for our customers, and knowing that you appreciate our work is the best reward of all. It's an honor for us to know that you wear our creations with such happiness.
Kind regards
The Aden team
5/5
★★★★★
Beautiful and high quality jewelry, I will recommend Aden boutique to my friends.
Brigitte B.
purchased on 01/08/2024
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Answer from
Aden
Thank you very much for your recommendation, we are delighted that you like our jewelry and we hope to see you soon in our boutique. See you soon!