★★★★★
based on 372 reviews published
Latest neutral customer reviews
Good location, about a 5 minute walk from the station. Security was good, as was ease of use. Only difficulty was I was allocated a top locker above my head height and had great trouble lifting a large 23kg suitcase up that high and getting it down again. We were two women travelling with a shared case. If I had been on my own, I would not have been able to use the locker allocated. Would suggest an option for a low level locker is offered for older / less able users with larger/heavy cases to leave.
Thank you for your feedback regarding your experience at CITY-LOCKER Strasbourg. We're glad to hear that you appreciated our location, security, and ease of use. However, we apologize for the inconvenience you faced with the top locker allocation, especially with your heavy suitcase. Your suggestion for low-level lockers is valuable, and we will certainly consider it as we strive to improve our services for all users. We hope to welcome you back in the future!
Best regards,
The CITY-LOCKER Team
Hi, Arrived and had not prebooked. I booked but did not understand that is was for tomorrow, I think this was very unclear. I called and spook to someone who did organize a locker for our 3 hours. This was great and should be a 5 absolutly!
Unfortunately the lock ripped my suitcase open
Nous avons bien pris connaissance de votre message et sommes désolés pour la situation rencontrée. Après vérification attentive de nos caméras de surveillance, nous n’avons constaté aucun incident impliquant nos casiers et votre valise lors de votre réservation du 03/07.
Sachez qu’un numéro de hotline est toujours disponible pour nous contacter immédiatement si un souci devait survenir lors de l’utilisation de nos services. Nous restons à votre disposition pour tout complément d’information ou pour vous assister davantage.
Bien cordialement,
L’équipe City Locker Strasbourg
Great innovation
City Locker Strasbourg
Very expencive
Merci pour votre retour. Nous comprenons que le tarif puisse sembler élevé à première vue, et nous souhaitons vous apporter quelques précisions.
Nos prix sont dégressifs selon l’heure d’arrivée, ce qui permet à chacun de choisir la formule la plus adaptée à son besoin. Contrairement à d’autres services de consigne qui facturent par bagage, nos casiers sont à prix fixe et peuvent contenir jusqu’à 4 valises cabine.
La plupart de nos utilisateurs partagent un casier à 3 ou 4 personnes, pour un tarif compris entre 2 € et 12 € pour toute une journée. Cela en fait une solution économique et pratique, surtout en centre-ville, avec un accès libre entre 8h et 22h.
Si vous avez la moindre question ou besoin d’un conseil pour optimiser votre réservation, n’hésitez pas à nous contacter. Nous serons ravis de vous aider.
Bien cordialement,
L’équipe City Locker Strasbourg
The service is very far from the station and this is not indicated in the booking.
We are sorry that the location did not suit you. Our lockers are located just across from the station, on the other side of the street, and this information is clearly indicated during the booking process. A map is also displayed at each step of the process to help our customers easily locate our service.
We hope, however, that the service met your expectations and we remain at your disposal for any questions. Perhaps see you soon at City Locker!
Access too complicated, a basic solution with cash or card payment seems more practical. Think about people who don't have a cell phone.
For the time being, we've opted for automated management in order to respond efficiently to your needs. Having said that, we will of course remain available and contactable for any assistance or specific questions.
Why not consider an evolution in the future to better meet your expectations? In the meantime, don't hesitate to contact us!
Best regards,
City Locker Strasbourg
Bon service rapide et sécurisé
CITY LOCKER STRASBOURG
The service is excellent, but the address to find remains unclear.
Convenient and relatively well-located; but rate TOO HIGH. Would look for a cheaper alternative next time.