/10
★★★★★
based on 2106 reviews published
★★★★★
based on 2106 reviews published
Latest neutral customer reviews
3/5
★★★☆☆
The website is very complete but when processing the order, my picking point was changed internally at some point so I had to call directly to correct it. When I asked for a change to the correct pickup point the person on the phone sent for another agency and the picking point refused the pickup. I had to call UPS to try to get the package back and I have to pick it up today at an ups point several days late.
Ramón L.
purchased on 14/10/2024
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Answer from
DAM Marine
Hi, sorry for the inconvenience, but the exchange has been done internally. It appears that Chronopost delivered to the pickup point, but the pickup point refused the package, so it had to be delivered elsewhere. We apologize for the inconvenience.
3/5
★★★☆☆
For the second time, a Mercury part number corresponds to a part that doesn't fit the little 2.5hp for which it was ordered.the first time, my "DAM" contact, after asking me for a photo, agreed that the part didn't fit and offered to send me a suitable part.the second time, another contact advised me to have a part machined if the one he had sent me didn't fit!!! Decrease in professionalism at DAM?
Monsieur B.
purchased on 22/08/2024
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Answer from
DAM Marine
Hello, sorry for the inconvenience.after checking the part received is the correct one for the engine number you provided. if the part is an original Mercury part, please contact us directly to speak with a DAM representative. If the part is an original Mercury part, please contact us directly to speak with a DAM representative. In this case, we cannot guarantee the compatibility of the part. Yours faithfully
2/5
★★☆☆☆
I am very dissatisfied with DAM marine for a very specific reason: I bought a "low pressure high pressure pump" and a "diaphragm fuel pump" for 769.93 euros. After fitting the fuel pump, I realized that it wasn't working. So I called in a marine repairer, who found that the new fuel pump was faulty, and invoiced me for it. I got in touch with the DAM marine warehouse staff, who suggested that I send it back. After returning the part, they informed me that the warranty would not work because I had apparently "disassembled the pump", which is absolutely not the case. It's now my word against theirs, so I can sit on the warranty. It's not very commercial now that DAM marine is finished for me.
Patrick H.
purchased on 20/06/2024
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Answer from
DAM Marine
Hello, sorry for the inconvenience. Our technical team can confirm that the pump has been dismantled, but the warranty no longer applies according to our general conditions of use. We cannot confirm its malfunction until you have disassembled it, so we cannot proceed with a refund or credit note for this pump.
3/5
★★★☆☆
Ok but Yanmar advertised parts & generic parts on delivery!
Bernie
purchased on 16/07/2024
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Answer from
DAM Marine
Hello, all brands of parts are indicated on the product sheet, to the left of the message "If in doubt, please contact us". Best regards,
2/5
★★☆☆☆
I consulted Dam Marine for a recurring problem since 2 years for a trim sensor problem on a boat brand Fours winns.after study they advised me a trim sensor brand Recmar ref 3863007.in the end they did not do better than the predecessors.I bought 3 trim sensors in 3 years from various dealers who have all sold me Recmar.on arrival I have just solved the problem with original part Volvo penta. So in the future, no more Recmar.
Salmon
purchased on 08/07/2024
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Answer from
DAM Marine
Hello, we do not distribute Recmar products and your invoice is dated March 2023. We distribute 2 references for your trim sensor: - in original: 3849411- in adaptable: AP9411Cordially yours,
2/5
★★☆☆☆
The hose kit does NOT include the cerflexes that are shown in the kit image on your website ...
Bruno P.
purchased on 11/06/2024
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Answer from
DAM Marine
Hello, it was indeed a photo import error on our part. We're really sorry, please don't hesitate to remind us when you place your next order,
2/5
★★☆☆☆
As a neophyte, I need a lot of expert advice. I feel like I'm bothering people by asking all my questions.
Frederic D.
purchased on 21/05/2024
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Answer from
DAM Marine
Hello, we're having trouble understanding why you're giving us two stars. The salesman who spoke to you several times helped you each time, just as we help all the customers who call us. Nobody bothers us; on the contrary, it's our job to guide you through the purchasing process. However, giving us 2 stars based on a personal impression you've had for no real reason can tarnish our company's image. We help all our customers in their purchase, and we will continue to do so, but it is not thanking us to give us such a rating when we have guided you several times. Best regards,
3/5
★★★☆☆
Parts order for an old yamaha 2 stroke 115hp v4 mill. Fuel filter and bowl, decanter bowl and filters in particular. While the latter was fine, the former didn't hold up even though it was sold as a yamaha equivalent part. As a result, the screw thread on the bowl didn't hold, even though it had been tightened by hand to reduce a slight leak... Several pump strokes on the bulb and the bowl was ejected under pressure... Screw thread screwed up... OUT OF ORDER. Conclusion: poor quality materials. As a result, you never know when you're ordering a part if you've got a Yamaha or similar standard... I'd like things to be written more clearly and for us to know what we're buying.
Laurent
purchased on 11/03/2024
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Answer from
DAM Marine
Hello, we're sorry to hear about your disappointment. We will pass on your comments. Please do not hesitate to contact us should you require any further information: [email protected]
3/5
★★★☆☆
Hello , For my first order I am disappointed , you do not have the most requested water pump kit on the market Volvo penta engines ( MD2020 ,2030 , D1 20 , D1 30 etc ... because I was deceived by a kit D30 which did not match my pump , double shipping costs , look for a post office to ship , Sincerely , Mr TATTI
Paul
purchased on 26/03/2024
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Answer from
DAM Marine
Hello, we're sorry for this situation.we have this kit under these references: 23035 23035-1 You can also search by motors to find the part.if you have any doubts next time don't hesitate to send us an email at [email protected], or call us on 04 94 27 36 62.
3/5
★★★☆☆
In the end I had to buy the original Yamaha part, which works correctly and was fitted by the same mechanic. The part you sold me does not work, it heats up to the point of burning on an unloaded cylinder (without the weight of the engine) and makes the noise of a lawnmower.I complete my opinion and the note following the action of the sales department which effectively took into account my request and proceeded to refund my purchase.I correct with 3 stars because satisfied with the second part of the relationship with the sales department but dissatisfied with the quality of the part purchased.
Ronny R.
purchased on 05/12/2023
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Answer from
DAM Marine
Hello Mr RAPON,We're getting back to you regarding the trim motor you've indicated as being faulty. Normally, the part should be returned to us so that we can send it to the factory for expertise. In response to your dissatisfaction, we've made a commercial gesture and reimbursed you for the part, which you'll find in the attached file. We have now refunded this credit directly to your credit card. You will see this amount on your account within 48 to 72 hours. We remain at your disposal for any further information.
3/5
★★★☆☆
Contrary to what I've been told, the lip seal springs are not made of stainless steel, so I bought the "spi" seals elsewhere. The axle is a little too machined. Complete kit. Delivery on time.
Olivier S.
purchased on 10/10/2023
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Answer from
DAM Marine
Hello, thank you for your feedback! We're sorry for the inconvenience, we'll take note of your comments!
2/5
★★☆☆☆
I had to be called back!
Samuel D.
purchased on 13/10/2023
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Answer from
DAM Marine
Hello, thank you for your feedback. Our teams have contacted you but it seems that you have not replied. We are available for any request by email or phone. Best regards,
3/5
★★★☆☆
Wrong spark plugs delivered
Pierre M.
purchased on 23/08/2023
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Answer from
DAM Marine
Hello, if you have a problem with an order, please contact us via this feedback form: https://www.dam-marine.com/fr/content/7771-demande-de-retour
2/5
★★☆☆☆
No description or list of joints is provided.No remote control of the boat possiblePlease provide the complete list of joints in the package.
Pascal B.
purchased on 20/08/2023
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Answer from
DAM Marine
Hello, you've ordered the following item: https://www.dam-marine.com/fr/pochette-complete-moteur/35231-pochette-complete-volvo-d1-30-21790.htmlL The item includes all the gaskets for the upper and lower engine (explicit in the description) and has 2 photos of all the gaskets available in the kit. If you have any doubts, please do not hesitate to contact us directly. Best regards,
3/5
★★★☆☆
Very good and compliant
Emmanuel C.
purchased on 03/08/2023
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Answer from
DAM Marine
Hello, thank you for your feedback, and we are delighted to have met your expectations, even if we would have liked to have the 5*. We hope to see you soon.
3/5
★★★☆☆
In terms of the equipment offered, it's very good, the only downside is that I ordered parts on July 29 that still haven't been delivered and I haven't heard from colissimo?
Gilbert M.
purchased on 23/07/2023
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Answer from
DAM Marine
Hello, we are sorry for this inconvenience, our teams have contacted you following this review.
3/5
★★★☆☆
After receiving the belt, reference gates, I realized that you could find it 3 times cheaper on specialized car websites... (6.5 at Autodoc for example) Moreover, wrong belt referencing, ref 912509 should be 1100mm for 232APFTC engine. I would think twice before recommending Dam Marine.
M V.
purchased on 12/07/2023
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Answer from
DAM Marine
Hello, sorry for the inconvenience, we had made a mistake on the reference of the belt indeed. Please do not hesitate to contact us via [email protected] so that we can resolve this issue. Best regards,
2/5
★★☆☆☆
Shipping a little expensive, and at the time of choosing it did not allow me to activate the most economical option. Everything else is fine.
Cliente
purchased on 12/06/2023
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Answer from
DAM Marine
Hello, thank you for your feedback. You did indeed have Colissimo Relais, which may have been cheaper. However, we could have solved this problem if you had called us beforehand. Don't hesitate to contact us if you need us next time. Concerning the shipping price, we only send tracked parcels and deliver on signature for your security, and we apply the Colissimo prices.
3/5
★★★☆☆
Very fast dispatch, but the parts need readjusting, the turbine drive key is too thick and the paper seal doesn't match.
Bruno R.
purchased on 19/06/2023
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Answer from
DAM Marine
Hello, thank you for your feedback, we're sorry for the inconvenience, please don't hesitate to contact our technicians, they'll certainly be able to help you.
2/5
★★☆☆☆
I find the price of transport a little expensive for a Colissimo almost three times the price of the pieceA simple envelope would have been enough.
Jean F.
purchased on 18/06/2023
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Answer from
DAM Marine
Hello, we work with Colissimo followed and delivered against signature to ensure that customers receive the parts correctly, which unfortunately costs its price. However, we only charge the price that Colissimo charges us back, and the price is displayed before payment. We're sorry for your dissatisfaction, but there's nothing else we can do.
3/5
★★★☆☆
Product error I kept the wrong product and re-recommended the right oneI'd rather pay twice than waste time re-sending the wrong one However, the person who sent it was very friendly
Ivan Z.
purchased on 08/05/2023
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Answer from
DAM Marine
Hello, we're sorry for the inconvenience. Please do not hesitate to contact us again if you change your mind and would like a refund for the wrong product. Best regards,
3/5
★★★☆☆
Contactor key won't hold and blows motor fuse
Olivier G.
purchased on 02/04/2023
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Answer from
DAM Marine
Hello, are you sure you've made the right connection? All our contactors are factory tested and functional. We're sorry for the inconvenience. Please don't hesitate to contact us by e-mail at [email protected] so that we can discuss the problem together.
3/5
★★★☆☆
A little wait but parts finally parts a small lack of information nothing serious waiting to receive parts thank you for your patience
Thierry G.
purchased on 27/03/2023
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Answer from
DAM Marine
Hello, we're sorry for the inconvenience, the part you ordered is not a stocked part and we still haven't received it. We'll call you later today for more details, sorry again. Sincerely, the DAM Marine team
3/5
★★★☆☆
Very good sales service, delivery service not so good ??
Thierry P.
purchased on 16/03/2023
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Answer from
DAM Marine
Hello, thank you for your feedback. We're sorry for the delivery problem, it won't happen again.
3/5
★★★☆☆
Everything is perfect, a well-specialized selection, but shipping is prohibitively expensive. There are not enough delivery options for those who are not in a hurry, which would reduce the price. Otherwise I would have given it five stars.
Dessalle J.
purchased on 27/02/2023
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Answer from
DAM Marine
Hello, thank you for your feedback! We're sorry you find shipping too expensive, the cheapest possible is colissimo relais, we can't offer cheaper because carriers charge us the same rate for shipments.
2/5
★★☆☆☆
If you could use another relay point than RBI informatique where you send me the orders is closed from friday evening to tuesday morning. so to pick up the parcels it's complicated and i lose 4 days.
Marine A.
purchased on 18/01/2023
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Answer from
DAM Marine
Hello, we use colissimo's partner relay points, we don't choose the relay points one by one.moreover, it's you who selects the relay point, you can change as you wish and the opening hours are displayed when you select the relay point. For example, 400 meters from RBI Informatique you can choose "LA POSTE CARREPRO ST PERAY", which is open from Monday to Saturday, so we are not responsible for the opening hours of the relay point you choose.
2/5
★★☆☆☆
Super reactive store that listens to customers, very quick response by e-mail. No problems with the DAM site, on the contrary, great store that I recommend. Big downside on Chronopost transport to Reunion, 60 delivery then home delivery 48 taxes ... Next order I will have it delivered to a family in France who will send it back to me by Colissimo. Best regards.
Samuel G.
purchased on 17/10/2022
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Answer from
DAM Marine
We work with Chronopost, which offers an express delivery service. The rates are indeed more expensive than Colissimo but the tracking is more optimal. We offered you the Colissimo service, but we can't guarantee the delivery time compared with Chronopost.sales are made exclusive of tax, which is why you have to pay tax on arrival in Reunion.SincerelyDAM Marine
3/5
★★★☆☆
Relai volvo 2020 D . The shipment was perfect, the product was well packaged, and the price, given the reference on the relay, was double that of an auto store.
Jacques G.
purchased on 28/09/2022
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Answer from
DAM Marine
Hello, thank you for your feedback! We're sorry for the inconvenience. If it's not a problem for you, you can send the part back to us.
3/5
★★★☆☆
The product received does not match the photo on the site
Francois V.
purchased on 10/07/2022
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Answer from
DAM Marine
We are sorry for the inconvenience caused, but we will of course authorize a return if the part does not correspond to your requirements, as discussed over the phone.
3/5
★★★☆☆
The parts received did not correspond to the dimensions shown on the DAM site
Didier P.
purchased on 12/05/2022
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Answer from
DAM Marine
Thank you for your feedback! We're sorry, after checking it's true that the dimensions weren't the right ones despite being those given by our supplier. We will rectify this as soon as possible.