/10
★★★★★
based on 2026 reviews published
★★★★★
based on 2026 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
No results, the process supposed to introduce microfauna and meiofauna has completely failed, so the product is useless.
Alain S.
purchased on 02/07/2022
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1
/5
★☆☆☆☆
When I last ordered, the micro fauna I received was dead, and a rotten water smell was coming out of it when I opened it.
Lucas P.
purchased on 14/06/2022
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1
/5
★☆☆☆☆
Disappointed by the cyano protocol No satisfactory results but on the contrary
Christine P.
purchased on 25/05/2022
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1
/5
★☆☆☆☆
Customer service does not answer questions
Raphaël R.
purchased on 11/05/2022
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Answer from daphbio
Hello Mr.Rabiller, we are sorry if you did not receive a response from the customer service. For a faster response you can also contact us on our social networks.
An excellent day to you
An excellent day to you
1
/5
★☆☆☆☆
The shipping was very speedy. But the communication is poor. You get on messages whether by mail, Facebook etc. you get no response. I have the problem that from the 10 day the nutrients have gone massively high. Here I wanted to know if it is possibly the product. But there is no answer and no help. To the product itself I can otherwise neither positive nor negaitv report. The nutrients I can not say exactly whether it comes from that. Therefore, only one star and at the price you can definitely expect some support. I would rather rely on Polyp Lab in the future.
Thorsten D.
purchased on 01/05/2022
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1
/5
★☆☆☆☆
Since I have been using these products I have lost half my fish and the plants are getting worse and worse.
Laura C.
purchased on 06/04/2022
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1
/5
★☆☆☆☆
They don't do what they say
Giovanni P.
purchased on 16/04/2022
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1
/5
★☆☆☆☆
Very disappointing result
Alexis S.
purchased on 22/03/2022
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1
/5
★☆☆☆☆
Pure swindle, pass your way.
Jonathan W.
purchased on 27/02/2022
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1
/5
★☆☆☆☆
Opinion: Totally ineffective in my case, dry loss of 150€ Having started this 400L Iwakuni 6 months ago with Daphbio products with efficiency. I turned to their range of products again when a cyano problem appeared in the same tank. The protocol was followed to the letter and even extended by 3 days. After that I was away for 4 days and when I came back, the cyano was totally invaded again. The products arrived in good condition and the tank has stable and correct parameters: KH:2 - GH:7 - NO2:0 - NO3:1- PH:7.1- PO4:0.1 - LED lighting 130w - remineralized osmosed water - biological filtration 30L of pozzolan in the tank 7L in the filter - no chemical filtration
Kevin M.
purchased on 18/02/2022
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Answer from daphbio
Hello, we are sorry to read your message.
However, there are some algae that really look like cyanos but are not and in this case our product is not effective.
That is why we ask for pictures before and even after the treatment to make sure that it was effective and that the algae was detected.
According to our experts, the algae you are suffering from can be treated with Bactoreef over 4 weeks.
We remain at your disposal via customer service or social networks if you want to know more or send us one or more photos of your aquarium
However, there are some algae that really look like cyanos but are not and in this case our product is not effective.
That is why we ask for pictures before and even after the treatment to make sure that it was effective and that the algae was detected.
According to our experts, the algae you are suffering from can be treated with Bactoreef over 4 weeks.
We remain at your disposal via customer service or social networks if you want to know more or send us one or more photos of your aquarium
1
/5
★☆☆☆☆
The products are shipped close to expiration, given the cost should be clarified this aspect before shipping. Disappointing also the customer service.
Cammisuli F.
purchased on 25/12/2021
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1
/5
★☆☆☆☆
Visu with a microscope, no microfauna nor egg in the bottle and no microfauna after the protocol. I strongly advise against these products.
Patrick D.
purchased on 21/12/2021
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1
/5
★☆☆☆☆
Ineffective product paid in the wind and does not seek a solution and it only proposes to buy new stones.Big scammer, and moreover very badly polished
Jollet P.
purchased on 11/12/2021
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1
/5
★☆☆☆☆
The kit did not work for me under the pretext that "no plants in the aquarium" as if in nature daphne did not live in the best obstacle After 2 weeks I qd meme have an answer that ends on a promo code of 5 € valid in 3 days that ... does not even cover the shipping costs of 9 €!
Corentin B.
purchased on 20/11/2021
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1
/5
★☆☆☆☆
It doesn't work as planned
Riccardo S.
purchased on 17/11/2021
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1
/5
★☆☆☆☆
These products are a fraud. No trace of life after 1 month.
Christophe D.
purchased on 05/10/2021
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1
/5
★☆☆☆☆
Good morning, I was not happy with the products, I have done 20 days of treatment and the values of phosphate, nitrate and diatoms are sky-high
Fabio D.
purchased on 27/09/2021
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Answer from daphbio
Bonjour, nous sommes désolés que les produits ne vous conviennent pas. Si vous le souhaitez, vous pouvez nous contacter pour avoir un avis personnalisé sur votre aquarium et les problèmes que vous avez rencontrés.
1
/5
★☆☆☆☆
I give a negative vote for the simple fact that I bought 170 euros of products and were ineffective moreover I asked for help and no one responded vote 0 I'm sorry
Cristian C.
purchased on 08/10/2021
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Answer from daphbio
Bonjour, monsieur,
Je suis désolé que vous n'ayez pas obtenu de réponse à votre demande.
N'hésitez pas à nous contacter par email ou via nos réseaux sociaux afin que nous puissions vous apporter une réponse.
Une excellente journée
Je suis désolé que vous n'ayez pas obtenu de réponse à votre demande.
N'hésitez pas à nous contacter par email ou via nos réseaux sociaux afin que nous puissions vous apporter une réponse.
Une excellente journée
1
/5
★☆☆☆☆
Order arranged at their convenience when I had ordered for 2 people
Sylvain P.
purchased on 23/07/2021
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1
/5
★☆☆☆☆
I cannot give an objective opinion! I have lost almost all my fish since I put the product on coincidence? Certainly I hope so. I look for the reason knowing that my parameters are good ????
Didier L.
purchased on 25/05/2021
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1
/5
★☆☆☆☆
By scrupulously following the method recommended for maintenance... Nothing was moving anymore, they didn't survive. Pfffff
Sandrine R.
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Answer from daphbio
Hello Sandrine, thank you for your feedback. We are sorry to read this message, have you contacted by mail, phone or via social networks to solve the problem?
If not, we invite you to do so to try to find a solution.
Good day to you.
If not, we invite you to do so to try to find a solution.
Good day to you.
1
/5
★☆☆☆☆
For me it didn't work I don't recommend
Thierry M.
purchased on 12/03/2021
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1
/5
★☆☆☆☆
I followed the protocol to the letter, and no trace of life after more than 3 weeks, even with a magnifying glass. With 30 years of aquaristics I confirm that nothing is better than live stones to seed the aquarium.
Pierre-yves L.
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Answer from daphbio
Hello Pierre-Yves, first of all thank you for your feedback.
3 weeks is much too early to see microfauna, depending on the size of the tank it can take up to 3 months. Then the live rocks we can't find any more, the import is forbidden since 4 years and it's far from being a panacea because you can get covered with pests and many have stopped marine aquarium because of these same pests. Follow our protocol as defined on our blog "How to start a reef aquarium" and you will see that everything will go well (the protocol has been followed more than 20,000 times without any problems).
Don't hesitate to contact us if you have any questions, we are here to help you.
3 weeks is much too early to see microfauna, depending on the size of the tank it can take up to 3 months. Then the live rocks we can't find any more, the import is forbidden since 4 years and it's far from being a panacea because you can get covered with pests and many have stopped marine aquarium because of these same pests. Follow our protocol as defined on our blog "How to start a reef aquarium" and you will see that everything will go well (the protocol has been followed more than 20,000 times without any problems).
Don't hesitate to contact us if you have any questions, we are here to help you.
1
/5
★☆☆☆☆
A week since I put the product on and still no microfauna, I think I've been scammed.
Didier S.
purchased on 14/02/2021
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1
/5
★☆☆☆☆
Hello treatment since 10 days on dead pv To date I see no evolution
Ludovic W.
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Answer from daphbio
Hello Ludovic, first of all thank you for taking the time to answer and give your opinion.
Indeed, the microfauna can take up to 3 months to appear, it varies depending on the aquarium and the quality of the stones.
On our Marcorocks, for example, it appears more quickly than on stones that are older or second hand.
Do not hesitate to contact us for more information.
Indeed, the microfauna can take up to 3 months to appear, it varies depending on the aquarium and the quality of the stones.
On our Marcorocks, for example, it appears more quickly than on stones that are older or second hand.
Do not hesitate to contact us for more information.
1
/5
★☆☆☆☆
Useless and bad for my high school graduation. Since my corals are no longer opening and dying. Especially the lps.
Philippe M.
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Answer from daphbio
Hello,
First of all, thank you for taking the time to answer and give your opinion.
We are sorry to read this, please contact us again so that we can see together what could have happened in your aquarium.
First of all, thank you for taking the time to answer and give your opinion.
We are sorry to read this, please contact us again so that we can see together what could have happened in your aquarium.
1
/5
★☆☆☆☆
I was just about to call you on Monday morning because for the moment there is no real improvement possible and I am five days six days away from using it. I even think I will call you on Monday morning. Thank you.
Alain H.
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Answer from daphbio
Hello, following the sending of your photos we had given you a personalized advice on the phone, without answer of your share for the moment. You can contact us without any problem to discuss the situation! We remain available and would love to help you.
1
/5
★☆☆☆☆
The seawater aquarium starter kit. Avoid!!!! The exorbitant price, the protocol followed from A to Z, in the end the aquarium is not cycled at all, 6 weeks of use - the time wasted . You had to buy something else. Very disappointed.
Kateryna P.
purchased on 09/10/2020
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1
/5
★☆☆☆☆
Hello I have collected the colie but nothing alive in the bottle to make a zooplankton culeture I am sure that it was not more than 50€.
Lemarchand W.
purchased on 13/09/2020
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1
/5
★☆☆☆☆
No I got my daphnia dead, I'll never order from this site again.
Benjamin C.
purchased on 29/07/2020
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