/10
★★★★★
based on 858 reviews published
★★★★★
based on 858 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The BOUQUET ORDERED WAS MUCH MORE HARMONIOUS THAN WHAT WAS DELIVERED AND THAT IS VERY REGRETTABLE. I DID NOT APPRECIATE THE BAD TASTE OF THE PERSON WHO COMPOSED IT
Thierry D.
purchased on 20/02/2020
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3
/5
★★★☆☆
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
Sylvie H.
purchased on 15/01/2020
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Answer from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
2
/5
★★☆☆☆
I was not informed of the delivery. Too bad, I have to assume that the flowers were left at the cemetery. A text message to tell me that the delivery had been made would have reassured me. That's why I only gave it 2 stars
Christiane L.
purchased on 29/10/2019
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Answer from Des Fleurs comme j’aime
Hello,
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
3
/5
★★★☆☆
Flowers a little too open
Lisette G.
purchased on 28/09/2019
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3
/5
★★★☆☆
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
Bertrand P.
purchased on 19/09/2019
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Answer from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
3
/5
★★★☆☆
The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.
Barbara J.
purchased on 28/06/2019
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Answer from Des Fleurs comme j’aime
We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
3
/5
★★★☆☆
A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.
Maria C.
purchased on 23/05/2019
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Answer from Des Fleurs comme j’aime
Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
3
/5
★★★☆☆
For more than 40€ I thought I'd see a bouquet not 5 flowers fighting a duel
Charline L.
purchased on 25/05/2019
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Answer from Des Fleurs comme j’aime
Dear customer, we are sorry that you were not satisfied with the service of our florist but none of them delivered 5 flowers for the value of 32.00 euros of the bouquet you ordered for Mother's Day. You could have contacted us with a complaint and a photo of the bouquet if you felt it did not match our offer. We remain at your entire disposal
2
/5
★★☆☆☆
Flowers were not delivered on time. Flowers were not at all like the picture....!!!!
Mike F.
purchased on 22/04/2019
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Answer from Des Fleurs comme j’aime
The bouquet was presented at the date envisaged is the 24/04 in the morning, in the absence of the recipient unreachable on the telephone which was indicated to us, a notice of passage was left and you were informed by email. The bouquet was delivered in the afternoon. Unfortunately, we cannot deliver if the recipient is absent and does not answer the phone.
The bouquet was presented on the scheduled date is 24/04 in the morning, in the absence of the unreachable recipient on the phone that was shown to us, a notice was passed and you were infomed by mail. The bouquet was released in the afternoon. Unfortunately, we can not deliver if the recipient is absent and does not answer the phone. cordially
The bouquet was presented on the scheduled date is 24/04 in the morning, in the absence of the unreachable recipient on the phone that was shown to us, a notice was passed and you were infomed by mail. The bouquet was released in the afternoon. Unfortunately, we can not deliver if the recipient is absent and does not answer the phone. cordially
2
/5
★★☆☆☆
The chosen bouquet was never delivered. A replacement bouquet was sent 3 days later. But it was originally a surprise for a birthday party that was completely missed
Hélène D.
purchased on 08/03/2019
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Answer from Des Fleurs comme j’aime
Your order concerned an isolated town (01300 Murs et Gélignieux) to which our local florist was unable to deliver due to the distance. We refunded the bouquet and had a bouquet delivered free of charge at our expense by a carrier, we are sorry for your disappointment but no florist accepts to deliver to this town.