/10
★★★★★
based on 4256 reviews published
★★★★★
based on 4256 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive the package that was intended for me but that of another person. This is unacceptable.
Patrick V.
purchased on 01/12/2024
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Answer from EASI-Spare
Hello Sir, Sorry for this confusion, could you please give me the tracking number so that I can take the necessary steps? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
33: Order sent by the seller but never received! Unreliable carrier.
Francois B.
purchased on 23/09/2024
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Answer from EASI-Spare
34: Hello Sir, I acknowledge receipt of your message. After checking the tracking, I see that you were delivered on 27.09. Hoping that you received your package well. Best regards, The Technic Achat Team.
1
/5
★☆☆☆☆
Problem with the damaged motor cover, no response from customer service
Claude S.
purchased on 08/08/2024
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Answer from EASI-Spare
Hello Sir, I just saw your message in the email box. We will get back to you today by email and we apologize for the processing delay during the weekend of August 15 when our staff is reduced. Best regards, Capucine for the Technic Achat team.
1
/5
★☆☆☆☆
The gutter arrived broken after 3 days of problems with colissimo (wrong destination, complaint, appointment for home delivery made for 13.07 before 12 PM, after a wait Saturday morning blocking me in my installation, message from colissimo, asking me to go pick up the package from 3:30 PM at a relay point, in short, a lost day and material arrived broken, I keep the photo of the product upon unpacking.
Didier V.
purchased on 09/07/2024
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Answer from EASI-Spare
Hello Sir, I have just taken note of your comment and I am sorry. Did you make a complaint to our after-sales service so they could take the necessary steps? Is the gutter broken in some places or is it really unusable? Indeed, I will make a complaint to the post office for the lack of seriousness of the delivery, the delays, and the delivery conditions. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Paying for delivery 18 hours at your place more expensive than the product and it arrives three days later, that is 72 hours
Luc L.
purchased on 08/07/2024
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Answer from EASI-Spare
Hello Sir, I am sorry for the delivery delay. I see that the delivery address is not the same as the billing address. Was your name clearly marked on the mailbox at the delivery address so that chronopost could deliver to you? If your name is not clearly indicated, this may explain the delivery delay and the fact that the carrier has to look for the information. Best regards, The Technic-Achat Team
1
/5
★☆☆☆☆
I ordered circuit breakers and received a transformer. No news from after-sales service.
Didier L.
purchased on 17/06/2024
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Answer from EASI-Spare
Hello Sir, Sorry for this mix-up of packages. I only saw your email on after-sales service this morning. If possible, I would like to send you a colissimo voucher to rectify this error. Thank you for your understanding. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
I think this is not the right motor (different from the description, not 0.37kw but 0.12, 1350 rpm instead of 1500), it's dead
Franck D.
purchased on 17/05/2024
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Answer from EASI-Spare
Hello Sir, I acknowledge receipt of your message. I am sorry for the problem encountered. Could you send a photo of the motor plate to [email protected] to understand what happened? Maybe it's a labeling issue. Thank you, Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Product received does not match the order and email to report it without response for a week.
Ludovic B.
purchased on 30/03/2024
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Answer from EASI-Spare
Hello, Sorry for the delay in processing returns. We have received your email from 05.04, I will check with my colleagues to get back to you. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
17: Order from August 31 not delivered without an apology or any communication. Happy? But where are we? I pay and the merchant does not react. Before unpaid bills were a pain. Now undelivered items are a calamity in online commerce.
Acheteur Vérifié
purchased on 31/08/2022
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Answer from EASI-Spare
18: Hello Sir, Sorry for this problem. My colleagues sent you a registered letter because we had an issue with the assembly during the preparation of your order. We are expecting to receive the material next week. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Order canceled on July 29, 2022, and we are still not refunded!!
Acheteur Vérifié
purchased on 28/07/2022
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. With the summer holidays, we are trying our best to manage orders and refunds. Your refund will be processed within a few days. Thank you for your understanding. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
I did not receive these products.
Acheteur Vérifié
purchased on 15/06/2022
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Answer from EASI-Spare
Hello, I acknowledge receipt of your comment. Did you not receive your order? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
I received a package with less than half of the ordered content indicated on the delivery slip... I sent an email directly, already 24 hours and no response... I heard they were responsive and a colleague orders from them regularly, either I'm unlucky, or he is.
Acheteur Vérifié
purchased on 19/04/2022
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Answer from EASI-Spare
Hello Sir, Sorry for my late response and the delivery issue. I sent you an email this morning. When you need a quick response, do not hesitate to contact us by phone as sometimes email processing can take a bit longer. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Product in stock online even after the order but not in stock at your premises, I have to wait I have already paid but I am in trouble and my boss wants it to work, supplier problems are mine. SO NOW I AM WAITING FOR THE PARTS
Acheteur Vérifié
purchased on 30/03/2022
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Answer from EASI-Spare
Hello Sir, I am sorry, the product is not in stock at our premises and the delays are sometimes a bit longer hence the sending of an Order Acknowledgment in this case. I will send you an email later to communicate our best delay. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Transformer mounted powered loses power on the garage door motorization
Acheteur Vérifié
purchased on 27/02/2022
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Answer from EASI-Spare
Hello Sir, I acknowledge good reading of your comment. I invite you to contact our after-sales service by email or by phone so that they can assist you with your application. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Poor finish
Acheteur Vérifié
purchased on 21/01/2022
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Answer from EASI-Spare
Hello Sir, Do you have a photo of the profile you received? Can you please specify 'poor finish'? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
30: Delivery not compliant with the order
Acheteur Vérifié
purchased on 21/09/2021
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Answer from EASI-Spare
31: Hello Sir, I have taken note of your comment, we are taking the necessary steps to contact you and send you the correct products. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Hello, Order placed urgently as a private individual because I did not have time to go through accounting to get the SIRET... When I place the order, the initially proposed fast deadlines (1 PM - 6 PM) are no longer available without explanation (due to distance, because I am ordering as a private individual?). 48-hour deadline announced absolutely not respected. Order placed on Friday 4/06 at 5:49 PM. Received on Thursday 10/06 at 10 AM (and I had to go pick it up at Chrono post under the threat of taking 24 more hours because the company's name was not on the package). Products conform to expectations, but the service does not keep its commitments, so no, I do not recommend.
Acheteur Vérifié
purchased on 05/06/2021
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Answer from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I see that you ordered via colissimo and not chronopost (maybe you are mistaken about the website for this shipment). Regarding the profile bars, your order was indeed received at the workshop on Monday 07.06 for departure on 08.06 and then delivery within 48 hours with colissimo. We try to do our best because it is not in our interest not to deliver our customers quickly. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
The delivery did not match the order. Motor 2800rpm instead of 1500 with mounting bracket and legs while I had ordered with legs. The product was returned and I am now waiting for the new delivery of a conforming product.
Acheteur Vérifié
purchased on 11/05/2021
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Answer from EASI-Spare
Hello, We acknowledge receipt of your comment. We are sorry for the error in the shipment. The motor is indeed in stock, and as soon as we receive it, we will send it to you. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
I ordered for delivery within 48 hours naturally with a supplement but received an email saying the material is unavailable... absurd to indicate on the site that the product is available. A way to deceive the customer....
Acheteur Vérifié
purchased on 25/05/2021
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Answer from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I assure you that it is not at all in our interest not to deliver our customers. We do daily updates, and when after an order we realize that there is a stock error, we inform our customers by AR of the order so that they are aware of the situation and can make arrangements elsewhere if this does not suit them. In your case, would you like a refund of your order? a cancellation of the express shipping fees? I am sorry that you feel wronged, this is not intentional. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Confusing and very difficult to interpret
Acheteur Vérifié
purchased on 14/03/2021
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment. We will look with the marketing department to improve this page. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Good evening, very fast, dissatisfied because another part must be defective, best regards
Acheteur Vérifié
purchased on 05/02/2021
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Answer from EASI-Spare
Hello, We acknowledge receipt of your comment. Is the product defective? Have you contacted our after-sales service? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Very disappointed
Acheteur Vérifié
purchased on 09/12/2020
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Answer from EASI-Spare
Hello Sir, As mentioned in the previous post, could you please specify what bothers you in using the product? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Package damaged, equipment deformed, connector broken.
Acheteur Vérifié
purchased on 16/09/2020
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Answer from EASI-Spare
Hello, We have taken note of your comment. Have you been able to make a claim with the carrier? Indeed, this allows the sender to cover the costs if the package is damaged. Have you been able to contact customer service? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Order not received
Acheteur Vérifié
purchased on 05/07/2020
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1
/5
★☆☆☆☆
30 : I still have not received my order
Acheteur Vérifié
purchased on 23/05/2020
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Answer from EASI-Spare
31 : Hello Sir, I just read your comment and I see that your package was delivered to you on 01.06. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
I still haven't received my order! I had to buy at the DIY store that reopened near me, in packs of 10 screws.
Acheteur Vérifié
purchased on 26/03/2020
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Answer from EASI-Spare
Hello Sir, As indicated in the previous comment, in this exceptional context, we are trying to be as responsive as possible with the elements we have. Thank you for your understanding, Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Component not suitable (size) on the phone, she was sure of herself
Acheteur Vérifié
purchased on 05/08/2019
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Answer from EASI-Spare
Hello, I am sorry that the capacitor is not the right size. The dimensions of the capacitors are indicated on our website on the capacitors page. Best regards, The Technic Achat team
1
/5
★☆☆☆☆
I did not receive the right parts. The shipping costs are way too high. I would not recommend your site to anyone.
Acheteur Vérifié
purchased on 08/07/2019
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1
/5
★☆☆☆☆
A total fiasco! My first variator purchased 7 years ago for woodworking machines works perfectly and the installation went smoothly. But today, my second variator to be mounted on a hydraulic lift has been a huge hassle after receiving very poor assembly instructions, especially do not rely on the technical salespeople, only ask for advice from the technical service by providing an electrical diagram if possible, they alone master the subject. You need to be patient, a word to the wise, goodbye!
Acheteur Vérifié
purchased on 26/06/2019
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment above. After analyzing your case, we have reported these issues: your first email sent to the technical salesperson indicates that you have a lift with photos of it. The vast majority of lifts are mechanical column lifts. Your lift is a hydraulic lift. The advice you received corresponds to the most classic lifts because the photos did not indicate the presence of hydraulics. We advise all our customers to send us and communicate as much information as possible about their lift (electrical plan, photos, type of lift,...). Our after-sales service is available from 8:30 AM to 12:30 PM and from 1:30 PM to 5:00 PM to help you over the phone and respond more quickly to your needs (0890 710 730 = 0.25cts/min). Emails are processed daily. Thank you for your understanding. Best regards. The Technic-Achat Team.
1
/5
★☆☆☆☆
Perfect
Acheteur Vérifié
purchased on 17/01/2019
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