/10
★★★★★
based on 4256 reviews published
★★★★★
based on 4256 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
0: The package was not sufficiently protected for transport, the cardboard was crushed. The transformer arrived with the mounting plates bent, it is not yet installed, I don't know if it works.
Rudi A.
purchased on 23/11/2024
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Answer from EASI-Spare
1: Hello, Sorry for this problem. I will pass the information on to my logistics department. If there is a problem, do not hesitate to contact our customer service. Best regards, The Technic Achat Team.
2
/5
★★☆☆☆
12: Deadline not respected.
Arnaud L.
purchased on 01/11/2024
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2
/5
★★☆☆☆
31: Carrier's delay too long! What a pity.
Thomas D.
purchased on 25/09/2024
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Answer from EASI-Spare
32: Hello Sir, Sorry to read your message. I see that the package left our premises on Wednesday 25.09 and that you were delivered on Monday 30.09. Indeed, you should have been delivered yesterday. Hoping that the product meets your expectations. Best regards, The Technic Achat Team.
3
/5
★★★☆☆
43: Confusion about the product, I confused the caps with the brackets. My order needs to be completed.
Henri C.
purchased on 10/09/2024
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Answer from EASI-Spare
44: Hello Sir, We have taken note of your comment. Are the information clear for you on the site? Best regards, The Technic Achat Team.
3
/5
★★★☆☆
Too bad some product technical files remain in English
Michel G.
purchased on 19/08/2024
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Answer from EASI-Spare
Hello Sir, We publish the technical documentation from suppliers which may be in English depending on the suppliers. If needed, our sales service is available to assist you in choosing the product either by email or by phone, and if a problem arises during commissioning, our after-sales service is available to configure it with you at 0890 710 730 (25cts/min). Best regards, Capucine for the Technic Achat team
2
/5
★★☆☆☆
I placed an order, apparently one of the items was missing, even though it was shown in stock, after a week I had to call because nothing happened, my order hadn't shipped because that item was missing........MEDIOCRE.......
Eric C.
purchased on 15/08/2024
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Answer from EASI-Spare
Hello Sir, We acknowledged receipt of your order from August 15, on the 16th in the early afternoon by email to your customer account email. In our acknowledgments, we offer a partial shipment upon request, without a response from you this is not done automatically for orders that are not express. For your information, your order is departing today and tracking will be available in your customer area. I hope I have answered your request. Best regards, Capucine for the Technic Achat team.
2
/5
★★☆☆☆
Delivery time too long?
Yves G.
purchased on 14/05/2024
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Answer from EASI-Spare
Hello Sir, As discussed, you chose store pickup, then it was necessary to regularize the shipping costs and I forgot to ship within the 3 days following your order when the shipping costs were settled. Sorry for this delay. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
Incomplete order received, missing part
Alain G.
purchased on 22/05/2024
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3
/5
★★★☆☆
The documentation should be more precise
Alain H.
purchased on 08/03/2024
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Answer from EASI-Spare
Hello, What documentation do you need? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Colissimo problem: Delivery received by a third person at the pickup point. It was this person who had the mindset to call me and handed me the package!
David M.
purchased on 12/02/2024
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Answer from EASI-Spare
Hello, Sorry for this problem encountered. We have reported the information to colissimo. Hoping your order arrived as expected. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
We were well advised and delivered quickly but it's a shame that the box is a bit big for what we have to put inside. It's also a pity that there isn't a bar provided to properly place the circuit breaker and dimmer. Cable glands provided with the waterproof box would have been nice. These are small things that should have been included in the quote perhaps.
Francois D.
purchased on 20/11/2023
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Answer from EASI-Spare
Hello Sir, if you want us to take back/exchange equipment, no problem. It is true that it is not always easy to properly size the products according to needs. I will pass on the information regarding the missing small accessories and how it would be more judicious to sell the products. Would you like me to put you in touch with a salesperson? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Complete site, regarding delivery, additional protection would have been welcome on the 90x90 aluminum bar. Many impacts on it.
Quentin R.
purchased on 01/11/2023
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Answer from EASI-Spare
Hello, I acknowledge receipt of your comment. We will look into improving our packaging system in this case. Hoping that the product suits you. Best regards, The Technic Achat Team.
3
/5
★★★☆☆
I found the electric motor that matched that of my grinder but it took me a good hour to make sure it was the right one. Indeed, the technical descriptions, notably the summary tables of motors according to their power are classified by references that do not exactly correspond to those of the site’s motor references.
Marc G.
purchased on 25/10/2023
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Answer from EASI-Spare
Hello Sir, I have taken note of your comment and have passed the information on to my colleagues. They may get back to you to ask for more details. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
The product does not match the ordered product nor the photo on the website
Acheteur Vérifié
purchased on 02/07/2023
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2
/5
★★☆☆☆
Hello, putting the three wires of the same color is not very smart, if they were of different colors it would have been easier to spot them at the other end.
Acheteur Vérifié
purchased on 07/06/2023
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2
/5
★★☆☆☆
Hello, the delivered product is not the right one, I have to adapt, I am surprised by this reference mix-up since the order only concerned ONE product. Best regards. JF DONAT
Acheteur Vérifié
purchased on 20/05/2023
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Answer from EASI-Spare
Hello, if the product does not suit you, we can take it back if needed. Is there an issue with the technical description on our website? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
For the order RAS: I did not order the right parts, I sent an email to see if they would take them back: no response.
Acheteur Vérifié
purchased on 15/03/2023
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Answer from EASI-Spare
Hello, I confirm that we can take back the parts, do not hesitate to contact our sales team again. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
If the box had been placed the right way, the motor would have arrived in good condition. But now, the cover of the capacitors and the motor terminal is broken.
Acheteur Vérifié
purchased on 10/05/2023
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Answer from EASI-Spare
Hello, we have received your email, and we are forwarding the information to the logistics department. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Order received quickly but the product received does not completely match my order. I had ordered RSR22-25A 380V but I received 220V. The label added by technic-achat clearly states 380V but on the original packaging and on the relay itself, it is marked 220V.
Acheteur Vérifié
purchased on 24/02/2023
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Answer from EASI-Spare
Hello, I acknowledge receipt of your email. I checked my stock, and I see that we do have products in 380V. Could you please send us a photo to [email protected] for verification? And if necessary, we can send you the correct product. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Good site but it's a shame when I order items, the site announces that they are in stock when in reality they are not.
Acheteur Vérifié
purchased on 20/01/2023
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2
/5
★★☆☆☆
Called to ask for information about the diameter of the shaft and the flange; we were reassured by saying that they both have the measurement we want but when we receive the motor there is nothing good
Acheteur Vérifié
purchased on 10/12/2022
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Answer from EASI-Spare
Hello Sir, I have just read your email. Did you find this information on our website, in which case I would need to check with my IT department to update this information. Do you need to return the equipment to us? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Incomplete delivery
Acheteur Vérifié
purchased on 15/11/2022
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Answer from EASI-Spare
Hello Sir, Sorry for the delay. Your order is still open, and receipt is expected during week 02.2023. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
My order was not complete, one item missing... Too bad because the site is quite well done and the delivery is quite fast.
Acheteur Vérifié
purchased on 14/12/2022
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2
/5
★★☆☆☆
I did not receive the correct part. I am waiting for a response from Technic-achat...
Acheteur Vérifié
purchased on 13/12/2022
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Answer from EASI-Spare
Hello Sir, As written in the previous message, I have sent you the correct part today with the return slip. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
This is the first time I bought an aluminum profile and choosing the products was complicated among several ranges. It's a shame there isn't an option to be guided when selecting a specific profile regarding the products in that range. However, customer service reacted immediately to my mistakes and offered to correct the order, which is really great. A few mistakes were made that I could rectify like a pro. I still managed to complete my installation, which is the main thing.
Acheteur Vérifié
purchased on 11/11/2022
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Answer from EASI-Spare
Hello Sir, Thank you for your feedback. It allows us to improve and offer something more intuitive for customers. The goal is for you to find what suits you. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
Delivery problem. I'm still waiting for it. Maybe tomorrow.
Acheteur Vérifié
purchased on 24/10/2022
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Answer from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. As discussed privately, I have taken the necessary steps with Geodis for the delivery. Sorry for the delay. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Moderately satisfied with my previous order, as some pieces were missing from the ordered quantity
Acheteur Vérifié
purchased on 13/10/2022
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Answer from EASI-Spare
Hello, I acknowledge receipt of your comment. I am sorry that there were missing items; normally we receive these articles in packs of 100 pcs. I invite you to contact our customer service so they can regulate and honor your order. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
5: In my case, the product range changed but the description on the site did not. I received a mix of old/new range and of course the new range is incompatible with my auxiliary contacts, should I throw them away? Additionally, 15 days wait to receive my order, a bit long.
Acheteur Vérifié
purchased on 17/09/2022
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Answer from EASI-Spare
6: Hello, If we can help you provide compatible auxiliary contacts with the products you received. Sorry for the 15-day delay. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
42: I had a lot of difficulties placing my order and ended up calling assistance twice. This site seems to have some issues. I chose a product based on the photo representing it, without reading the description. The photo shows all the elements of the range side by side, whereas they must be ordered separately. On another site, you can order the equivalent of the Technic-Achat photo, all elements, in smaller quantities, as part of a single order. I contacted Technic-Achat, where the welcome is friendly and courteous, but sorry, it was my first and last order.
Acheteur Vérifié
purchased on 18/08/2022
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Answer from EASI-Spare
43: Hello Sir, I acknowledge receipt of your message and I am sorry for your order. We will improve this point so that it is clearer on our site. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Good purchase and good company, but very very bad transport
Acheteur Vérifié
purchased on 02/08/2022
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Answer from EASI-Spare
Hello, We have taken your comment into account. Sorry for this delivery problem, we will report it to Colissimo. Hoping that the product suits you. Best regards, The Technic-Achat Team.