/10
★★★★★
based on 4256 reviews published
★★★★★
based on 4256 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The site is easy to use, intuitive, wide choice
Acheteur Vérifié
purchased on 06/12/2018
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1
/5
★☆☆☆☆
25 : Return policy with abusive depreciation
Acheteur Vérifié
purchased on 11/09/2018
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Answer from EASI-Spare
26 : Hello Sir, To date, no depreciation has been applied as there was an error on our part. Your dimmer is still under control at the workshop. Depreciations are applied if the dimmer is not returned in new condition by the customer. Best regards. The Technic-Achat Team.
1
/5
★☆☆☆☆
Deceptive.
Acheteur Vérifié
purchased on 27/06/2018
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Could you please specify what you mean by "deceptive"? Regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Response time to information request emails ranging from a week to no response. Poor service. And impossible to contact by phone.
Acheteur Vérifié
purchased on 13/06/2018
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Concerned by this issue, I have just checked with the sales department. You sent a first request on Saturday 02.06. One of my colleagues replied to you after the weekend on 04.06. You also had a problem with your email and connection on our site on 11.06, my colleague replied to you less than an hour later. She also tried to reach you by phone on the same day. It is surprising that you say our services are unreachable, as we have 3 people at the reception. Could you please also check your SPAM folder to see if my colleague's emails are not there? Looking forward to your response, Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
14 : The delivery date was postponed three times. No commercial gesture. The only solution offered is a refund of the order, which puts the customer in even more difficulty, especially when the order is urgent. Like many, payment for the order must be made immediately, but for timely delivery, well, that can wait.
Acheteur Vérifié
purchased on 05/04/2018
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Answer from EASI-Spare
15 : Hello Sir,
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
1
/5
★☆☆☆☆
Poor organization, a table and references personally I am not a warehouseman. And the 35 euros I paid to have it within 24 hours were useless and no refund
Acheteur Vérifié
purchased on 22/03/2018
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Answer from EASI-Spare
Hello Sir, I have just read your comment and thank you for it. After discussing with my colleagues, here is the feedback I can give you. When you made your priority purchase on the same day, one of my salespeople had a doubt about the items you ordered, so he contacted you and made you a quote for additional accessories to make the connection feasible. You only got back to us a few days later saying that you wanted to keep your order. A credit note was generated to refund you the shipping costs because we sent it to you economically. If you have technical questions, do not hesitate to contact our technicians to discuss with them. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
11: received my order more than 3 weeks later. not cool for helping my client
Acheteur Vérifié
purchased on 02/11/2017
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Answer from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and thank you for it. The product not being in stock in your requested power, we had to make internal modifications and it is true that today, the post remains the most competitive in terms of shipping prices to the islands and the delay can exceed the announced 7 days. Please excuse us, we strive to respond as quickly as possible. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Thank you
Acheteur Vérifié
purchased on 26/10/2017
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Answer from EASI-Spare
Hello, We have taken note of your comment. Can you please explain the correlation between the score of 1 and your comment? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
The goods were not compliant.. I received a waterproof box with only one rail whereas I ordered 2 rails on 2 levels....
Acheteur Vérifié
purchased on 24/09/2017
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your note and comments. Following your call this morning, the product sent is indeed the product ordered. Do not hesitate to contact our technicians for a technical problem or logistics service if you wish to return the material. Best regards, The Technic-achat Team.
1
/5
★☆☆☆☆
36: Delivery deadlines not respected. Wrong references sent, then still no response regarding sending the correct material. Really very disappointed!
Acheteur Vérifié
purchased on 31/08/2017
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Answer from EASI-Spare
37: Hello, We acknowledge receipt of your comment. We are improving the tracking of all our customer orders and taking all remarks into account to improve. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
28: Lamentable handling of the order. Announced as shipped online and still not processed a week later... I had to get very angry on the phone for my order to finally be shipped express! Commercial gesture requested. Response: No this time, but OK on the next order... So, it's not going to arrive anytime soon!!! At least, the goods were compliant with the order, poorly packaged, but compliant! Run away and don't look back 😉
Acheteur Vérifié
purchased on 08/06/2017
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Answer from EASI-Spare
29: Hello Sir, We have read your comment and are sorry for the delivery delays regarding your order. We hope the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
35: Lack of product description. I received a different product than the one I wanted.
Acheteur Vérifié
purchased on 26/06/2017
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Answer from EASI-Spare
36: Hello Sir, I have just read your comment. Could you please specify which product you received? What missing information did you note? Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
37: This is the last time I order from technic-achat!!! Another person with the same name as me received my order. I know this because he was able to find my contact details in the delivery package. I was lucky that this gentleman was honest, otherwise I wouldn't have my €150 order!!!!
Acheteur Vérifié
purchased on 25/06/2017
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Answer from EASI-Spare
38: Hello, We have just read your comment. If you had contacted us, we would have taken the necessary measures. We are sorry for the error and will take precautions to avoid this kind of mistake. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
46: Not recommended if the order is urgent, despite promises of fast delivery, not respected -
Acheteur Vérifié
purchased on 22/04/2017
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Answer from EASI-Spare
47: Hello Sir, We acknowledge receipt of your comment and thank you for it. From the beginning, we have been transparent about the unavailability of this product. And we had supply difficulties despite other proposals that did not suit you. We are sorry for that. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Poor quality product. After a week, the dimmer is already melted!
Acheteur Vérifié
purchased on 20/01/2017
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What type of light do you have? Can you provide us with your wiring plan? It seems strange that your product has 'melted' after a week for no reason. We are at your disposal. Best regards, the Technic-Achat Team.
1
/5
★☆☆☆☆
Order placed on December 31, processed on January 1 or 2, received on January 21. No explanation to justify this delay, far too long for equipment that is needed. A response, however, when I got angry by email, "out of stock". Be serious, with a little friendly explanation, everything passes, we can understand. A little note is all! And we don't get angry!!!!
Acheteur Vérifié
purchased on 31/12/2016
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the inconvenience caused. We send order acknowledgments when we do not have all the equipment in stock specifying the quantity and delay. In your case, it was indicated a departure on 12.01 while indeed the material left on 17.01. But we try to communicate as much as possible to avoid inconveniences for our customers. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Non-compliance with the delivery location!!!
Acheteur Vérifié
purchased on 31/12/2016
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Answer from EASI-Spare
Hello Sir, As indicated during an email exchange, the post office relay point you selected was congested during delivery (due to this holiday period), and they tried to offer you another relay point (5km from your home). Please excuse us for the inconvenience caused. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
Deadline not respected and I was never informed, I had to call 3 or 4 times.
Acheteur Vérifié
purchased on 02/08/2016
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the late delivery. Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
At the time of ordering, delivery was stated as 3 days. In the end, received 3 months later, with the only response: 'it happens that the supplier is out of stock'. Payment was of course made at the time of ordering. Not serious, definitely not to be recommended.
Acheteur Vérifié
purchased on 14/06/2016
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment and understand that the delay does not suit you. However, order acknowledgments are sent within 24 hours to our customers to inform them of delivery times when we experience shortages. We also try to offer alternatives or a refund when the delays are significant (which was done in your case). Best regards, The Technic-Achat Team.
1
/5
★☆☆☆☆
I CALL AND THEY HANG UP, THIS IS THE LAST TIME I ORDER FROM THEM..
Acheteur Vérifié
purchased on 18/07/2016
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1
/5
★☆☆☆☆
Simple, effective
Acheteur Vérifié
purchased on 17/03/2016
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1
/5
★☆☆☆☆
Commercially, this company is terrible!! The product sent did not work. Refusal to exchange standard. Ok, very well, I bought elsewhere... and threw their product in the trash...
Acheteur Vérifié
purchased on 23/02/2016
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