/10
★★★★★
based on 4256 reviews published
★★★★★
based on 4256 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Package arrived damaged, profile cover missing
Acheteur Vérifié
purchased on 08/08/2020
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Answer from EASI-Spare
Hello Sir, We are sorry to hear that the package arrived damaged. You can make a request to our customer service by email at [email protected] so that we can send you the missing parts. As you indicate that the package was damaged during transport, in this case, it is important to make a reservation upon receipt of the package so that we can make a claim to the carrier. We are at your disposal for any further requests. Best regards. The Technic-Achat team
3
/5
★★★☆☆
The service is average because I had reference errors. Out of 4 40-degree brackets ordered, 2 were 45. I realized this at the client's place during installation. It fits but it's not very aesthetic, and of course the caps didn't fit on top. I also had errors with the screws: one model of screw and another model of nut, no worries I had what I needed in store. Apart from that, the aluminum profile was well packaged and clean.
Acheteur Vérifié
purchased on 18/06/2020
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3
/5
★★★☆☆
20 : Profiles poorly cut, one 995mm instead of 1000...
Acheteur Vérifié
purchased on 25/05/2020
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Answer from EASI-Spare
21 : Hello Sir, I have just read your comment. Regarding the cutting of the bars, it is indicated on our website that the measurement may fluctuate by + or - 5 mm. It is also indicated that if you specifically wanted 1000mm, you can contact us to ensure the length of 1000mm is respected. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
22 : WEBSITE NOT DETAILED ENOUGH
Acheteur Vérifié
purchased on 25/05/2020
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Answer from EASI-Spare
23 : Hello Sir, We have taken your comment into account. What do you mean by "not detailed enough"? What information are you missing? We try to provide as much technical documentation, product availability, price,... Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
Stock not up to date, no information on deadlines.
Acheteur Vérifié
purchased on 29/04/2020
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Answer from EASI-Spare
Hello, We have taken note of your comment. Sorry for the lack of information regarding your order. We are trying to do our best with the situation that has occurred. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
The delivery time is too long.
Acheteur Vérifié
purchased on 22/04/2020
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Answer from EASI-Spare
Hello Sir, We have taken note of your email. Given the exceptional situation we are in, delivery times have not been guaranteed as normal, but it should return. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
The order arrived complete and well packaged. However, I noticed some marks (scratches) on 1 or 2 profiles. Needing the profiles quickly, I did not make any complaints.
Acheteur Vérifié
purchased on 13/04/2020
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment. We will check in our workshops to ensure the quality of the bars before shipping. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Hello Sir, We acknowledge receipt of your comment. I am sorry for the poor reception of the gutter cover. Would you like us to send you a new cover? Best regards, The Technic-Achat Team.
Acheteur Vérifié
purchased on 20/02/2020
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Answer from EASI-Spare
site navigation impeccable fast nothing to complain about fast delivery
3
/5
★★★☆☆
2 : Delay of the package and damaged packaging with loss of one of the sleeves and incomplete fuse boxes remaining 4 out of 10, it happens, it's not the end of the world...
Acheteur Vérifié
purchased on 14/02/2020
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Answer from EASI-Spare
3 : Hello Sir, We acknowledge receipt of your comment and we are sorry for the receipt of the package. Would you like us to resend the fuses? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
29 : Navigation on your site not clear enough, satisfied with the first order of the shielded cable, during the second order I thought I had ordered shielded cable in four colors and I was sent the same cable as in the first order.
Acheteur Vérifié
purchased on 02/02/2020
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Answer from EASI-Spare
30 : Hello Sir, We have received your comment and thank you for it. Which part of our site is not clear enough for you? Furthermore, after checking your 3 orders on our site, I confirm that you ordered shielded cable in 4x0.75mm² twice. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
I was not informed of the arrival of the package at the merchant.
Acheteur Vérifié
purchased on 13/12/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. I will inform the colissimo service. Perhaps during these festive periods, and with the high volumes related to e-commerce, there have been communication issues. Sorry for this lack of information. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
Some items are offered but not received.
Acheteur Vérifié
purchased on 13/12/2019
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Answer from EASI-Spare
Hello Sir, Which products have you not received? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Not too bad, issues with the pads.
Acheteur Vérifié
purchased on 06/12/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What issue are you experiencing with the pads? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Generally, the box is quite fragile/thin and arrives dented.
Acheteur Vérifié
purchased on 10/10/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We will review the packaging of products and orders that are heavier. Hoping that your order meets your satisfaction, Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Good phone availability and feedback by email. Zero out of twenty for the paper manual. All in Mandarin!
Acheteur Vérifié
purchased on 21/11/2019
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3
/5
★★★☆☆
Disappointed with my 2016 order. What about my new order???
Acheteur Vérifié
purchased on 28/10/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your order and thank you for it. I see that the model ordered in 2016 is not the same as the one ordered last month. What happened with the old model? Did you consult our technicians for this new model? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
23 : Order received complete but package in a deplorable state (carton completely torn and wrapped in postal tape to reinforce it). For heavy packages, a reinforced box would be preferable.
Acheteur Vérifié
purchased on 29/09/2019
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Answer from EASI-Spare
24 : Hello Sir, We have taken note of your comment and thank you for it. We will strengthen the packaging control on slightly heavy and dense packages to avoid these packages in poor condition. Please excuse us. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
I ordered and paid for 45 rail terminals, I only received 43. It's not about the price, but I was short 1 because I actually needed 44.
Acheteur Vérifié
purchased on 12/09/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Sorry for this error. Please feel free to contact our customer service so they can correct the shipment of the missing terminals. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
Attention, the length of the 1-meter rail is not correctly sized with an approximate cut and just against a fixing hole. For precision guidance, we expect better.
Acheteur Vérifié
purchased on 01/09/2019
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. We will improve the cutting work on this product. Hoping it meets your application. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Well-made site But it's a shame when you ask for information regarding certain products, French user manual Silence
Acheteur Vérifié
purchased on 30/08/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Regarding the documentation, I presume it is about the remote control. Did someone give you the information or did you not receive any feedback on the documentation in French at all? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
High price and especially excessive shipping costs, personally I would not recommend this site!
Acheteur Vérifié
purchased on 02/08/2019
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Answer from EASI-Spare
Hello Sir, We take your comment into account. Our prices on shipping costs reflect the costs charged to us by the carriers. Moreover, we always choose a delivery against signature (more expensive but more secure). Please note that deliveries to relay points are less expensive than home delivery for colissimo. Best regards, The Technic Achat team
2
/5
★★☆☆☆
Hello I still have not received my package
Acheteur Vérifié
purchased on 25/07/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. According to the tracking, colissimo tried to deliver to you yesterday and today without success. If you have delivery issues, please do not hesitate to contact us again. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Packaging of aluminum profiles: good / packaging of groove covers in 2 m to be reviewed. The cardboard being folded, the groove covers are also bent and thus a stretching of the plastic that cannot be straightened
Acheteur Vérifié
purchased on 24/07/2019
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment. If you need our services to send you new products due to the poor packaging of these groove covers, do not hesitate to contact them. Hoping that the rest of the material meets your satisfaction. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
For the products everything is perfect except the delivery which was too long more than 10 days!! You should not be in a hurry. Best regards
Acheteur Vérifié
purchased on 26/06/2019
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2
/5
★★☆☆☆
Hello Mr., We have taken note of your comment. Regarding the transport, we have forwarded the information to the carrier to improve their deliveries. Regarding the profile, as indicated in your comment on the product page of this item, there is a tolerance of +/- 5 mm indicated when purchasing the product. However, we will duplicate this information on the article page. Best regards, The Technic-Achat Team.
Acheteur Vérifié
purchased on 10/06/2019
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Answer from EASI-Spare
Good technical information; fast shipping.
2
/5
★★☆☆☆
1 month, and at least 10 calls to receive my order in full! The communication between the order preparers, logistics, and the carrier needs to be reviewed. I asked for a commercial gesture on my next order (knowing that I need other profiles), the answer was: 'NO'. Incredible not to want to retain a customer, I will make my next orders elsewhere despite the quality of the delivered product!!!
Acheteur Vérifié
purchased on 30/03/2019
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment. After reviewing the history, there were 2 problems: the omission of cuts of bars where we sent them to you independently as soon as you called. And the problem of refusal of the goods, where we had to wait for the return of your order. Indeed, the cuts of bars being specific to each order, we could not resend the material. We are however sorry for the delay which I understand is very long. My colleagues tried to manage your order as best as possible, always answered your phone calls, and called back to manage this situation so that you would receive your goods. Best regards, The Technic-achat Team.
3
/5
★★★☆☆
OK nothing to report, but for a purchase of around €10, it is ridiculous to have to be present to sign for receipt. Why is delivery not possible in the mailbox, without signatures??
Acheteur Vérifié
purchased on 06/04/2019
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Answer from EASI-Spare
Hello Sir, We have taken note of your email and thank you for it. Regarding the counter-signature, we have chosen to take this option which applies to all our orders whose transport labels are automatically imported. I understand that for a small order, this may not be suitable. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Error in the product, wrong dimension. Product returned, same error. Thermo sleeve ordered 50mm delivered 80mm both times???
Acheteur Vérifié
purchased on 05/04/2019
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. We will remedy the situation so that you receive the correct product. Sorry for these shipping errors. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Product as described but shipping costs are prohibitive!!!! A relay for €6 for an invoice of almost €13!!! Otherwise, fast delivery to the relay point, the cheapest shipping option. 2 stars deducted for the amount of shipping costs...
Acheteur Vérifié
purchased on 24/02/2019
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Answer from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, the price for very low weights remains high, we are working on it to address this too high price. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Very good product; careful delivery.
Acheteur Vérifié
purchased on 23/01/2019
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