/10
★★★★★
based on 4256 reviews published
★★★★★
based on 4256 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The package was supposed to arrive at a relay point in Langres (correct address on the label) but it was dropped off in Longeau 12 km away
Acheteur Vérifié
purchased on 22/12/2018
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment. I will pass the information on to Colissimo. Sorry for the inconvenience. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Well documented technically, delivery time of 1 month, way too long.
Acheteur Vérifié
purchased on 07/12/2018
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, motors with 1 capacitor are less common than those with 2 capacitors, which explains the delay. Hoping that the motor meets your satisfaction. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
T-bolts are not suitable for the 40 x 40 aluminum profile with an 8 slot, their bases are too thick and require adaptation, which is a waste of time. It is still a pity that these nuts are not universal and are only adaptable to the profile of a specific manufacturer... but that's how it is and we deal with it....
Acheteur Vérifié
purchased on 02/01/2019
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, the products we sell on our site are compatible with Bosch Rexroth profiles, not with other brands of profiles. We offer a square pad that you can find at the following link: https://www.technic-achat.com/patins-carres-type-bosch,fr,4,TAPAT_CAR_XX.cfm which can be adapted to other brands, you need to check the groove dimensions. Do not hesitate to ask our sales service for advice if in doubt, we can offer references that are not published on our site upon request for a quote. The TECHNIC-ACHAT Team.
3
/5
★★★☆☆
Good. Fast. Well-made site
Acheteur Vérifié
purchased on 25/12/2018
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3
/5
★★★☆☆
The site is well stocked with interesting products. However, the ordering method is archaic with products on the left and codes to report on the right to get the right reference. With the advances in e-commerce and UX design, I can only advise Technic Achat to change webmaster... Two orders and an error each time: there must be a problem in the stock shelving. I first ordered a fixed 32A socket and received a mobile one. I ordered a mobile one (32 A mono) a second time and received a fixed one... so I'm doing quite well 😉
Acheteur Vérifié
purchased on 17/12/2018
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3
/5
★★★☆☆
Hello Sir, We acknowledge receipt of your comment and thank you for it. Sorry for this error. Please feel free to contact customer service for the product exchange. Best regards, The Technic-Achat Team.
Acheteur Vérifié
purchased on 05/12/2018
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Answer from EASI-Spare
Very satisfied
3
/5
★★★☆☆
Searching on the site and selecting items is easy. Wide choice. Regular information on order tracking without having to request it. Delivery times more than respected. Delivery identical to the order. Thank you to the whole team.
Acheteur Vérifié
purchased on 30/11/2018
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3
/5
★★★☆☆
Hello, We acknowledge receipt of your comment and thank you for it. Can you please specify what computer bug you encountered? Regarding express shipping, what point is negative for you? According to the tracking, your order was indeed sent on Friday 23.11 and received on Monday 26.11 (sent in 24h, business day indicated on the site when choosing transport)? Best regards, The Technic-Achat Team.
Acheteur Vérifié
purchased on 23/11/2018
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Answer from EASI-Spare
Hello,
3
/5
★★★☆☆
4 : Site not very practical for searching and ordering
Acheteur Vérifié
purchased on 22/10/2018
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Answer from EASI-Spare
5 : Hello Sir, We have taken note of your comment and thank you for it. Could you please be more specific about the site's ergonomics so that I can provide feedback to my IT department? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
35 : Remains expensive including shipping costs
Acheteur Vérifié
purchased on 05/10/2018
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Answer from EASI-Spare
36 : Hello Sir, We have taken note of your comment. We are working on shipping costs to keep them as low as possible and will continue to work on these costs. In some cases, this is difficult. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Poor communication about stock status.....!
Acheteur Vérifié
purchased on 13/09/2018
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Answer from EASI-Spare
Hello Sir, We have just read your comment and thank you for it. When you made your purchase, the available quantities were indicated next to the reference. That day, the stock must have been at 0, as we have been out of stock for a few weeks. After looking at the history of your purchase, an order confirmation was sent to you the same day to inform you that the product was out of stock. A replacement solution was proposed to you. We reacted as quickly as possible. Could you please clarify your comment? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Order tracking issues: No tracking number No receipt notice from the relay point Fortunately, I know the collissimo delivery person who picked up my package
Acheteur Vérifié
purchased on 12/09/2018
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Answer from EASI-Spare
Hello Sir, I have just read your comment and have looked at your tracking. We had a computer bug that incorrectly reported the tracking on customer accounts. Sorry about that. However, we would have been able to inform you if you had contacted us as you must have received an email about the departure of the merchandise. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
I received two PG11 bags and 0 PG21 bags.
Acheteur Vérifié
purchased on 02/07/2018
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. I invite you to contact customer service so they can take the necessary steps to exchange the product sent by mistake. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
A problem with the address title mixing name and company made us lose precious time
Acheteur Vérifié
purchased on 03/07/2018
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Answer from EASI-Spare
Hello Sir, We have read your comment and thank you for it. We will check internally and electronically why this error occurred. Sorry for the delay. Hoping that your order still meets your satisfaction. Best regards. The Technic-Achat Team.
2
/5
★★☆☆☆
In previous years, Technic-Achat delivered Rexroth aluminum profiles in impeccable surface condition... Unfortunately, yesterday (June 18) I received a batch of Rexroth 30 x 30 profiles (9 bars of 2 meters) in which many bars were damaged. I specify that these marks of impact are multiple and old - evidently they have nothing to do with transport conditions (the packaging of this batch was impeccable) - From my point of view, this state of affairs is characteristic of an old stock of bars handled carelessly, and of which the last pieces are being sold to a
Acheteur Vérifié
purchased on 10/06/2018
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Answer from EASI-Spare
Hello Sir,
2
/5
★★☆☆☆
Acheteur Vérifié
purchased on 07/06/2018
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Answer from EASI-Spare
Hello,
3
/5
★★★☆☆
Acheteur Vérifié
purchased on 06/06/2018
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Answer from EASI-Spare
Hello Sir,
2
/5
★★☆☆☆
Acheteur Vérifié
purchased on 29/05/2018
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Answer from EASI-Spare
Hello Sir,
3
/5
★★★☆☆
Acheteur Vérifié
purchased on 04/06/2018
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3
/5
★★★☆☆
At the last minute, delivery delay announced (several days) on the order acknowledgment, this for products that I had taken care to check were in stock, for the specified quantities, just before placing the order. I deduce that at Technic-Achat, stock management is not the most rigorous.
Acheteur Vérifié
purchased on 24/05/2018
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Answer from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. Indeed, there may be temporary shortages on products. After looking at your history, you ordered on 24.05. An acknowledgment of receipt was sent to you on 25.05 for delivery on 30.05, but we managed to reduce the delay for a departure on 28.05. We tried to be as efficient as possible by communicating the deadline and reducing it to the maximum. We strive to improve this deadline and our stock according to the needs of our customers. Hoping that the products still satisfy you. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
Very poor management of shipping
Acheteur Vérifié
purchased on 24/05/2018
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Answer from EASI-Spare
Hello Sir, Madam, We have read your comment and thank you for it. Can you please specify in what condition you received the profile bars? Are they damaged? Do you have photos of the material? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Carrier to improve....
Acheteur Vérifié
purchased on 19/05/2018
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Answer from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. In what way did it go wrong with the carrier? Awaiting details, Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
7 : Good quality, but I had to trim the sheath to thread the wires... Tough...
Acheteur Vérifié
purchased on 27/04/2018
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Answer from EASI-Spare
8 : Hello Sir,
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
2
/5
★★☆☆☆
Shipping costs too expensive
Acheteur Vérifié
purchased on 26/03/2018
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Answer from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. We are trying to improve on shipping costs by looking for other providers. However, we hope that the products meet your expectations. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Not easy to find the desired product hence the source of error
Acheteur Vérifié
purchased on 26/03/2018
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What improvements do you think are necessary to make on the technical sheet? Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Products poorly protected for shipping
Acheteur Vérifié
purchased on 14/03/2018
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Answer from EASI-Spare
Hello Sir, We have just taken note of your comment and thank you for it. We had never received feedback before regarding the packaging of the ducts. We will, however, pay particular attention to it in the future. If you need a replacement part, do not hesitate to contact our customer service. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 15/03/2018
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3
/5
★★★☆☆
14: Delivery costs in Switzerland are too expensive. Payment for transport twice, once in France (155 euros) and once in Switzerland (140 euros). The delivery costs me more than the merchandise.
Acheteur Vérifié
purchased on 26/02/2018
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Answer from EASI-Spare
15: Hello Sir, We acknowledge receipt of your comment and thank you for it. After checking the shipping costs, we try to share the costs as we cover part of the shipping costs at dispatch. Regarding the 140€ fees, this corresponds to your taxes for bringing in the merchandise, this part we have no way to reduce the costs. If you wish, we can send you the invoice for the shipping costs to your email. If you have any other comments, please do not hesitate. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
24: The delivery was very long, over two weeks, package stuck in customs.... package opened upon arrival.... and in poor condition.
Acheteur Vérifié
purchased on 12/02/2018
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Answer from EASI-Spare
25: Hello Sir, We acknowledge receipt of your comment. Indeed, to date, we only have Colissimo for shipments to the DOM-TOM. After 15 days, the package must have undergone the ups and downs of the logistics chain. However, this does not justify the delay and the condition in which you received your order. We will look internally for other shipping solutions. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
28: No assembly instructions, sold separately from the switch, not clearly indicated, so a second order is necessary 🙁
Acheteur Vérifié
purchased on 23/02/2018
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Answer from EASI-Spare
29: Hello Sir, We have noted your comment. This is a product to be purchased with the available rotary switches. The choice of handle varies depending on the customer's installation, we have several models available. On our site regarding the switches, it is indicated that they are sold without a handle and a red link at the top of the page. Hoping that the equipment meets your satisfaction. Best regards, The Technic-Achat Team.