/10
★★★★★
based on 4256 reviews published
★★★★★
based on 4256 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
40: Missing 4 fuse holders...... in the order
Acheteur Vérifié
purchased on 04/02/2018
Translated review
Answer from EASI-Spare
41: Hello, We have taken into account in your previous comment the lack of 4 products. I invite you to contact customer service for this oversight. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
High shipping costs, carrier or delivery person not very respectful of packages! Box that moves around in a larger carton without polystyrene or bubble wrap. Review your packaging especially for the price paid.
Acheteur Vérifié
purchased on 28/01/2018
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the receipt of the package. We will review internally to ensure that the packaging is careful and that this type of inconvenience does not happen again. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Searching for a product by keyword is not easy
Acheteur Vérifié
purchased on 23/01/2018
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Answer from EASI-Spare
Hello, thank you for your feedback. We will try to improve this
2
/5
★★☆☆☆
Quick and friendly contact, lack of understanding on a dispute.
Acheteur Vérifié
purchased on 13/12/2017
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3
/5
★★★☆☆
Good site with quality products, but unsatisfactory delivery times
Acheteur Vérifié
purchased on 22/11/2017
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt and thank you. Indeed, when there is a stock shortage in our factory, we try to offer alternatives and this increases the delay. However, we are working on it to make it as least inconvenient for our customers as possible. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
I was given a price that I paid and after 8 days I was asked for 58 euros more, thank you
Acheteur Vérifié
purchased on 16/11/2017
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you. Regarding the price increase, as discussed by phone, it comes from the fact that we were able to obtain the requested motor through another supplier (other than the one indicated on our website because the delay was a bit too long). Hoping that the received motor will satisfy you. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Compliant
Acheteur Vérifié
purchased on 09/11/2017
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2
/5
★★☆☆☆
Order placed on 31/10. On 02/11 at 15:26, I received an email informing me that my order has been shipped. Bravo! On 07/11 in the afternoon, worried about not having received anything, I called customer service who informed me that my order had still not been shipped... Apparently, it will be done by the end of the afternoon, GEODIS called me around 21:00 to inform me that it was being processed by them. Luckily I called!!!
Acheteur Vérifié
purchased on 31/10/2017
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2
/5
★★☆☆☆
It was stated that the ordered equipment was out of stock at the time of the order, obviously to get it faster I had to pay for a higher model. Disappointed
Acheteur Vérifié
purchased on 26/10/2017
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We update product availability daily on our website. We also make order confirmations when the delay is greater than 24 hours. In your case, we made a commercial gesture to compensate for this unavailability. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
At the time of the order, the package was to be picked up at the post office in LARDY. In reality, I had to go to the post office in La NORVILLE (12km)
Acheteur Vérifié
purchased on 24/10/2017
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Answer from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. The delivery was indeed registered for the city of Lardy. The postal service did not take your relay point into account due to congestion, however, I will notify this setback to the carrier. Please excuse us. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
The delivery was long but Geodis is to blame. Product okay.
Acheteur Vérifié
purchased on 17/09/2017
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3
/5
★★★☆☆
Good, but please ensure that the documents accompanying your products are in French.
Acheteur Vérifié
purchased on 17/09/2017
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Answer from EASI-Spare
Hello Sir, We acknowledge good reading of your comment. We will pay attention to improving the documentation of these products. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
14: Package delivered 2 days late, at €20 for delivery...
Acheteur Vérifié
purchased on 14/09/2017
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3
/5
★★★☆☆
27: Good product, fast delivery, but almost as expensive as the product itself. A 250g Colissimo costs €4.90. I'm well served, that's the main thing. Thank you.
Acheteur Vérifié
purchased on 10/09/2017
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3
/5
★★★☆☆
30: Good.
Acheteur Vérifié
purchased on 31/08/2017
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3
/5
★★★☆☆
User-friendly site, a wide choice of products, but rather high shipping costs.
Acheteur Vérifié
purchased on 20/08/2017
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Answer from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, for non-standard equipment (like in your order a length of 1m), the transport costs are a bit high. However, we are looking to improve. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
11: Too long
Acheteur Vérifié
purchased on 19/06/2017
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Answer from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and will improve the delivery time when products are not available on these engines. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
14: The combination of motor and frequency inverter is a good idea. Both are of very good quality and work as they should. However, the user manual for the inverter is a disaster. Translated from Chinese into a sort of English, it contains numerous spelling and expression mistakes. Most of the information remains incomprehensible. The terms used are not explained. Most of the 100 pages with parameter coding are also not understandable. The numbering system for the different types does not correspond to the numbers found on the device. Thus, one cannot identify their equipment. I think the product deserves a bit of care for a simple, clear, and understandable description in French or English. Fred Casadei
Acheteur Vérifié
purchased on 10/07/2017
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Answer from EASI-Spare
15: Hello Sir, We have taken your comment into account. We will make improvements to the documentation of this inverter. If you have any concerns, please do not hesitate to contact us again. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
5 : Merchandise very good. But not up to date in their stock on the site.
Acheteur Vérifié
purchased on 15/05/2017
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Answer from EASI-Spare
6 : Hello, We acknowledge receipt of your comment and thank you. Indeed, for this range of products, stocks are relatively low due to their low turnover. We hope that this product will meet your satisfaction in its use. Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
14 : material not protected in its box. Arrived broken
Acheteur Vérifié
purchased on 05/06/2017
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3
/5
★★★☆☆
29 : Does not check the emails attached to the order !!!!
Acheteur Vérifié
purchased on 23/05/2017
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Answer from EASI-Spare
30 : Hello Sir, I acknowledge receipt of your message. Indeed, there was information that did not circulate well internally. However, there is a special place provided to change the delivery address. We will, however, improve to avoid inconveniences. With all our apologies, Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
44 : OTHERWISE GOOD PHONE RECEPTION
Acheteur Vérifié
purchased on 18/05/2017
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Answer from EASI-Spare
45 : Hello, I hope I was quick in resolving this issue. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
The ordered parts do not necessarily correspond, there should be an alert to avoid reorders + loss of time on the phone + return costs
Acheteur Vérifié
purchased on 30/03/2017
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Answer from EASI-Spare
Hello Sir, I have just read your comment. How does the product not meet your expectations? Best regards, The Technic-Achat Team.
2
/5
★★☆☆☆
Very fragile cardboard package, delivered completely open, very poorly tied originally. No news about the order for 10 days, had to call to know the delivery time.
Acheteur Vérifié
purchased on 14/03/2017
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Answer from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We will double our vigilance on the packaging of boxes so that this problem does not happen again. Furthermore, we send order acknowledgments to inform about delays, we will check in your case why this was not done, and make an additional improvement. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Good contacts with the supplier who is responsive, but product packaging not suitable: parts arrived bent, which is problematic for ALU profiles.
Acheteur Vérifié
purchased on 20/03/2017
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Answer from EASI-Spare
Hello, We acknowledge receipt of your comment and thank you for it. We will pay particular attention to this packaging to avoid this kind of inconvenience in the future. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Delivery in 48/72 h delivery rather 10 days, even if out of stock, sending an email or a phone call would have been welcome.
Acheteur Vérifié
purchased on 10/03/2017
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Answer from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We send emails with order acknowledgments to address issues if you were in a hurry. We will improve this process if it is not satisfactory. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
Insufficiently careful packaging: the attachment tab of a circuit breaker was broken.
Acheteur Vérifié
purchased on 02/03/2017
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Answer from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. I am sorry to read your message regarding the breakage of the product. We will conduct an additional check to ensure this does not happen again. If you need assistance regarding your current order, please do not hesitate. Best regards, The Technic-Achat Team.
3
/5
★★★☆☆
I had to follow up because my order was forgotten, in the end, I received it, but with a week's delay, which means a delay of nearly 2 weeks for a product available!!!!
Acheteur Vérifié
purchased on 07/02/2017
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Answer from EASI-Spare
Hello Sir, I have taken note of your comment and thank you for it. As mentioned during our phone conversation, there was a computer bug during the order transfers. This, however, happens very rarely. It is true that we would have realized this a few days after you placed your order, but we try to do our best and as quickly as possible. Best regards, The TECHNIC-ACHAT Team.
2
/5
★★☆☆☆
I made two orders fifteen minutes apart asking to group them, you did not do it and I paid for two transports thank you
Acheteur Vérifié
purchased on 10/01/2017
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Answer from EASI-Spare
Hello Sir, We have taken note of your various comments. We are trying to improve the service to address this kind of inconvenience. Best regards, The Technic-Achat team.
3
/5
★★★☆☆
Delivery a bit long!
Acheteur Vérifié
purchased on 12/12/2016
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