/10
★★★★☆
based on 350 reviews published
★★★★☆
based on 350 reviews published
Latest customer reviews
3
/5
★★★☆☆
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
Claire A.
purchased on 27/04/2020
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Answer from Ergotech
Hello,
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
3
/5
★★★☆☆
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
Pascal P.
purchased on 14/05/2020
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Answer from Ergotech
Hello,
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
4
/5
★★★★☆
Very serious company good material but unfortunately I can not put 5 stars because my package took a long time to come, I specify that even the CEO of ergotech called me twice which is rare to first apologize for the delay and promise me to speed up and what he did! In short confinement period covid-19 I understand that to send packages it was not easy so to excuse I recommend Ergotech!
Thierry F.
purchased on 23/04/2020
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5
/5
★★★★★
Very happy. The company handled the delay caused by the containment in a transparent manner, warning me ...
Paul-alain M.
purchased on 22/04/2020
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4
/5
★★★★☆
WAS INFORMED OF THE DELAY IN DELIVERY BY A VERY KIND PERSON. THE MASKS WOULD BE GREAT BUT THE ELASTICS ARE A BIT SHORT.
Patricia D.
purchased on 22/04/2020
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2
/5
★★☆☆☆
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
Didier T.
purchased on 23/04/2020
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Answer from Ergotech
Hello,
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
2
/5
★★☆☆☆
Nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed 🙁
Isabelle V.
purchased on 21/04/2020
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Answer from Ergotech
Hello,
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
5
/5
★★★★★
Excellent product Very long delivery but impeccable after-sales service
Anne M.
purchased on 20/04/2020
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5
/5
★★★★★
Very well informed by phone, very professional And the masks ordered are of very good quality
Alexandra P.
purchased on 29/04/2020
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5
/5
★★★★★
A very warm and reliable welcome from this company and a quality on-site reception to pick up your order.
Marie-france L.
purchased on 24/04/2020
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5
/5
★★★★★
Comfortable, high-quality masks.
Yves G.
purchased on 27/04/2020
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5
/5
★★★★★
Correct - commitments met
Dominique M.
purchased on 20/04/2020
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3
/5
★★★☆☆
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
Philippe D.
purchased on 27/04/2020
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Answer from Ergotech
Hello,
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
5
/5
★★★★★
Very professional and accommodating. Highly recommend!
Jean Francois S.
purchased on 20/04/2020
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5
/5
★★★★★
Perfect
Jacques F.
purchased on 20/04/2020
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3
/5
★★★☆☆
Elastics too wide and not long enough hurt the ears
Annie L.
purchased on 17/04/2020
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Answer from Ergotech
Hello,
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
5
/5
★★★★★
Excellent product Good telephone reception following late delivery
Anne K.
purchased on 18/04/2020
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5
/5
★★★★★
Perfect.
Jean-charles. D.
purchased on 01/05/2020
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3
/5
★★★☆☆
Mask a little tight, size leaves something to be desired
Thierry G.
purchased on 21/04/2020
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3
/5
★★★☆☆
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
Michel M.
purchased on 19/04/2020
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4
/5
★★★★☆
Very good
Michel R.
purchased on 19/04/2020
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1
/5
★☆☆☆☆
Quite apart from the problem of delivery - which is not Ergotech's fault, but which still counts for the whole service - I'd like to criticize the masks for having elastic bands that are far too short, making the mask uncomfortable to wear. This is more than annoying!
Benoît B.
purchased on 17/04/2020
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Answer from Ergotech
Hello,
Yes, it's a problem we've encountered, and that's why we've decided to offer only bias masks from now on. This means a better fit and greater comfort for everyone.
Yes, it's a problem we've encountered, and that's why we've decided to offer only bias masks from now on. This means a better fit and greater comfort for everyone.
5
/5
★★★★★
Short
Beatrice P.
purchased on 17/04/2020
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5
/5
★★★★★
Very good service
Gilbert L.
purchased on 18/04/2020
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2
/5
★★☆☆☆
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
Monique B.
purchased on 17/04/2020
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Answer from Ergotech
Hello,
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
5
/5
★★★★★
I was warned of a 3 week delay to receive the masks, the deadline was met. Good quality masks, but a little hot
Odile B.
purchased on 17/04/2020
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5
/5
★★★★★
Order conforms Delivery on time
Joseph T.
purchased on 17/04/2020
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1
/5
★☆☆☆☆
I ordered 30 black washable masks. impossible to wear them, the elastics are too short. apart from children, I don't know who can wear them cordially Nicolas Bougeard
Nicolas B.
purchased on 17/04/2020
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Answer from Ergotech
Hello Mr Bougeard,
Following our telephone conversation and the exchange of your masks, we are delighted that the new shipment suits you.
We remain at your disposal.
Following our telephone conversation and the exchange of your masks, we are delighted that the new shipment suits you.
We remain at your disposal.
4
/5
★★★★☆
Product conforms, thank you!
Dominique L.
purchased on 17/04/2020
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3
/5
★★★☆☆
Friendly team, just a few minor timing issues
Dominique V.
purchased on 17/04/2020
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