/10
★★★★★
based on 3260 reviews published
★★★★★
based on 3260 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My first order was cancelled without refund. My second order arrived after the deadline.
Acheteur Vérifié
purchased on 06/05/2019
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Answer from europaband
Re bonjour, As mentioned by e-mail the refund has just been made, we were not able to refund you the same day and have slightly forgotten the following days ... Sorry. Concerning your second order, we are opening an inquiry with UPS who should have delivered you on the 10th and not on the 14th.
1
/5
★☆☆☆☆
I'm not the kind of person to leave negative comments, but I lost 500€ with the one and only order I placed with Europaband. They never warned me on my proof that with their polyester fabric bracelet I wouldn't be able to read the information on the visual. We tried to get compensation, but they never got back to us, and never answered our phone number again since we made the complaint. On top of that, at the time of delivery, they sent other customers' orders to my company, and without my being informed, one person showed up to claim his delivery in my office... This is really unprofessional and I will never order from this site again.
Acheteur Vérifié
purchased on 31/01/2019
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1
/5
★☆☆☆☆
I was not informed of the delivery at the relay point and then, after contacting europaband, when I wanted to collect my parcel, the relay did not think they had it... contact europaband again, return to the relay to finally discover bracelets that are not what we expected. Disappointed.
Acheteur Vérifié
purchased on 26/01/2019
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1
/5
★☆☆☆☆
After discussing the design of the bracelet by email with one of the Europaband specialists and concluding which exact design was going to be used for the bracelet, I received my order of bracelets, which had been produced without having taken into account at all the design concluded during the email exchange. I don't recommend this under any circumstances if you have any clarifications to add by email. Very disappointed.
Acheteur Vérifié
purchased on 20/12/2018
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1
/5
★☆☆☆☆
I never received the package !!!!!!! thank you for our concert !!!!!!!!!!!!!!!
Acheteur Vérifié
purchased on 21/11/2018
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1
/5
★☆☆☆☆
Order received the day after the event, although the express delivery charges were exorbitant. 50 euros wasted, I'll never use Europaband again.
Acheteur Vérifié
purchased on 25/11/2018
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Answer from europaband
Hello, We're very sorry about this inconvenience, it's very strange because UPS always delivers within 24 hours without fail with the service you've chosen. We can offer you a €25 credit corresponding to the amount of the express delivery charges.
1
/5
★☆☆☆☆
On a previous order, I was very satisfied with the product, so I confidently recommended it, which is called loyalty. However, the bracelets don't have a counterfoil, and this is not indicated on the explanatory leaflet. What's more, the numbering doesn't follow. This is very annoying for my association's accounting department. I called the after-sales service and was simply told that it's like that, that you've changed supplier and that's it...I wouldn't recommend you any more... I'm very disappointed.
Acheteur Vérifié
purchased on 07/11/2018
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Answer from europaband
Hello, As we discussed over the phone, the counterfoil and consecutive numbering are not mentioned at any time on our site. For quality reasons, we have in fact changed the manufacturer for these bracelets and by default, they no longer have a counterfoil. These are options that we can set up on request, but which are not available on our website. We're sorry for the inconvenience, but you can't hold this against us, as the bracelets conform to the description on our website.
Yours faithfully
Yours faithfully
1
/5
★☆☆☆☆
Service was extremely fast but I did not receive the product I expected
Acheteur Vérifié
purchased on 06/09/2018
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1
/5
★☆☆☆☆
Delivery takes far too long
Acheteur Vérifié
purchased on 01/07/2018
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1
/5
★☆☆☆☆
Never arrived
Acheteur Vérifié
purchased on 25/06/2018
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1
/5
★☆☆☆☆
I placed an order on Wednesday 04/10 for 900 bracelets. This order was confirmed by the workshop the same day, allowing me to receive it at the end of the week (Wednesday 12/10 or Thursday 13/10). Only I didn't receive it until the following Monday. A humanitarian project was behind the order, which jeopardized a scheduled event...
What's more, some of the bracelets weren't engraved and no commercial gesture was made...
Acheteur Vérifié
purchased on 11/10/2017
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1
/5
★☆☆☆☆
The supplier made a mistake in the delivery address, which led to an exasperated search for the parcel, and after a 3-day delay, the parcel was delivered to the billing address, which was different from the delivery address. Best regards.
Acheteur Vérifié
purchased on 30/09/2017
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