/10
★★★★★
based on 1535 reviews published
★★★★★
based on 1535 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Slechte levering en logistique Knullige communicative hierover
Johannes D.
purchased on 21/03/2025
Answer from Gérard bertrand
Hallo, het spijt ons van deze slechte ervaring met de gekozen provider. We blijven tot uw beschikking om ervoor te zorgen dat dit niet meer gebeurt. Vriendelijke groeten
1
/5
★☆☆☆☆
Deceptive
Corrihons F.
purchased on 06/03/2025
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1
/5
★☆☆☆☆
50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!
Thierry D.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
The image of the box does not correspond to the bottles inside. And the description of the bottles below is not really visible, so I'm disappointed with my purchase.
Gautier F.
purchased on 13/12/2024
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1
/5
★☆☆☆☆
Wooden case damaged.
Hubert C.
purchased on 11/12/2024
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1
/5
★☆☆☆☆
I received my bottle on time but there isn't even a Gérard Bertrand paper bag to offer the bottle. Not very commercial !!!
Thierry C.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Il me manque la moitié
Lea R.
purchased on 29/11/2024
1
/5
★☆☆☆☆
The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.
Francis M.
purchased on 12/10/2024
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1
/5
★☆☆☆☆
I have not received the parcel
Jean Bernard D.
purchased on 06/10/2024
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1
/5
★☆☆☆☆
My order arrived broken so couldn't see anything not accepted at the relay point! 😏
Massart C M.
purchased on 29/08/2024
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1
/5
★☆☆☆☆
Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks
Adrian P.
purchased on 17/08/2024
Answer from Gérard bertrand
We are very sorry for the inconvenience caused by the broken wooden case and will make sure to transfer the issue to our shipping partner.
1
/5
★☆☆☆☆
Collector's box arrived broken and no news from customer service after complaint.
Meunier M.
purchased on 10/08/2024
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1
/5
★☆☆☆☆
Ich warte immer noch auf die Lieferung und musste zusätzlich Einfuhrzoll bezahlen obschon die Preise in CHF angegeben waren.
Benno R.
purchased on 30/07/2024
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1
/5
★☆☆☆☆
The wooden box was damaged
Ari H.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
Wines not really pleasant to drink. No pleasure
Michel G.
purchased on 18/05/2024
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1
/5
★☆☆☆☆
Still not received
François L.
purchased on 03/05/2024
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1
/5
★☆☆☆☆
The site advertised free delivery on orders over 25 euros if I remember correctly. And I paid a fee because, according to the reply I received, the promotion was over.
Sylvie M.
purchased on 21/04/2024
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1
/5
★☆☆☆☆
Since you're asking my opinion: I had ordered 6 bottles of Domaine de l'Aigle Pinot Noir 2021. I was delivered a 2022! after I asked for it, I was told that I had been "sent the wrong vintage by mistake due to a change of vintage that was not communicated and we no longer have a 2021 vintage". I find it hard to believe that this was a mistake (the correct vintage was indicated on the order confirmation). Rather than presenting me with a fait accompli, the least they could have done would have been to warn me beforehand and to ask me to confirm my order! I should point out that the seller suggested that I return the bottles and get my money back, but what a complication! I preferred to keep the bottles.
François B.
purchased on 16/03/2024
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1
/5
★☆☆☆☆
Hello, The wooden crate was sent broken (the delivery box was in perfect condition). It's a miracle that the bottles didn't break in transit.
Xavier F.
purchased on 02/03/2024
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1
/5
★☆☆☆☆
Package not delivered thank you for refunding me
Sabine B.
purchased on 02/02/2024
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1
/5
★☆☆☆☆
Completely satisfied except for the Chronopost delivery which was postponed 3 times over 24 hours.
Alain D.
purchased on 15/01/2024
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1
/5
★☆☆☆☆
Still waiting for a reply to my e-mail about the missing bottle
Maxime C.
purchased on 06/01/2024
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1
/5
★☆☆☆☆
I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?
Fabiana N.
purchased on 05/09/2023
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1
/5
★☆☆☆☆
I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.
Jan I.
purchased on 03/09/2023
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1
/5
★☆☆☆☆
The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.
Nicolas M.
purchased on 18/08/2023
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1
/5
★☆☆☆☆
Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.
Patrick D.
purchased on 14/07/2023
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1
/5
★☆☆☆☆
Product not yet received
Barbara G.
purchased on 26/06/2023
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1
/5
★☆☆☆☆
Unfurtunately I never received the order. The vine was sent back to you.
Dr.doris P.
purchased on 14/06/2023
1
/5
★☆☆☆☆
Waiting three weeks for my order and still no sign
Conor C.
purchased on 22/11/2022
1
/5
★☆☆☆☆
Yannick B.
purchased on 29/10/2022
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