/10
★★★★★
based on 4648 published reviews
★★★★★
based on 4648 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Fast but no return from after-sales service despite several reminders Too bad
Acheteur Vérifié
purchased on 25/03/2019
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2/5
★★☆☆☆
Error on the order medium cut polisch 2500 instead of 3000 I will reorder I hope to have the right item
Acheteur Vérifié
purchased on 06/04/2019
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Answer from
Intercash.Pro
Hello, I am sorry for the poor preparation of your order. I am at your disposal to send you a return form to return the product that does not correspond to your order and of course to reship the product you expect. Please do not hesitate. Sincerely Jean-Francois
2/5
★★☆☆☆
Nothing to say about the product, but delivery time far too long (17 days!) Inconceivable
Acheteur Vérifié
purchased on 26/03/2019
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2/5
★★☆☆☆
Not accurate in the quantity of products offered, I thought I would receive a box (as on the presentation) and I received only two discs (so very expensive!)
Acheteur Vérifié
purchased on 27/02/2019
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Answer from
Intercash.Pro
Thank you for your feedback. The main presentation of the product shows 2 discs recto/verso. I would love to be able to sell a box of Trizact at 2.58€ for 15 🙂 I would not like to leave you with a bad image of our company and I can send you a return form to send us your order free of charge. Sincerely Jean-Francois
2/5
★★☆☆☆
More than 10 days delay, that's a long time... it's up to me, the customer, to phone for clarification, difficult to understand... No apology note in the parcel, too bad though, it shows some customer sense. No note of apology in the parcel, a pity anyway, it shows a certain customer sense. I give 2 stars for the "plus" of the technician on the phone, nice and very professional, in case of technical concern about the use no problem he will know how to answer!
He's the only one to give me a higher rating. Otherwise it would have been just one little star!
Acheteur Vérifié
purchased on 01/03/2019
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Answer from
Intercash.Pro
Sorry for the delay in processing your delivery. Thanks to our technician for saving the bill 🙂
3/5
★★★☆☆
Hello, I received my order and I have one problem, which is probably normal. The product is very pasty, difficult to apply and leaves a lot of traces.
Acheteur Vérifié
purchased on 18/02/2019
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3/5
★★★☆☆
2 errors in the same order... The parcel was sent very quickly. Very fast customer service.
Acheteur Vérifié
purchased on 31/01/2019
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2/5
★★☆☆☆
I've had harder stamps on ebay
Acheteur Vérifié
purchased on 25/11/2018
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3/5
★★★☆☆
The finishing discs are not bad the delivery time is a bit long it's a shame cordialement
Acheteur Vérifié
purchased on 05/12/2018
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3/5
★★★☆☆
Stopper of a product badly screwed liquid spilled in the parcel damage I did not pay attention to the reception of the parcel which was in good condition externally
Acheteur Vérifié
purchased on 12/11/2018
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3/5
★★★☆☆
I couldn"t find the 6€ discount via Facebook.
Acheteur Vérifié
purchased on 10/11/2018
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3/5
★★★☆☆
I ordered 150mm and received 130mm.
Acheteur Vérifié
purchased on 05/10/2018
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3/5
★★★☆☆
It sells good product but the deadline for the coli was not met so I called I was promised something extra in the package and nothing just what was ordered!
Acheteur Vérifié
purchased on 09/10/2018
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3/5
★★★☆☆
Note due to a communication problem with the site. It's a pity, because it's well designed and contains many items that are hard to find elsewhere...
Acheteur Vérifié
purchased on 22/09/2018
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3/5
★★★☆☆
Delivery time too long although material available when ordered / No contact for info / No one answers the phone
Acheteur Vérifié
purchased on 08/07/2018
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Answer from
Intercash.Pro
Hello, your order of Sunday July 8th (at 11:08pm) was dispatched on July 11th and you were delivered on the 13th. I can't find any trace of an email from you and concerning the telephone, please know that when I'm already on the line with a customer, I don't get rid of it to answer another line. Kind regards.
2/5
★★☆☆☆
Order received incomplete
Acheteur Vérifié
purchased on 28/08/2018
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Answer from
Intercash.Pro
You can also say that the parcel arrived broken and that you did not think it necessary to make any reservations with the carrier or even simply to refuse the parcel. According to our exchanges, this is not the first parcel that you have received faulty by Chronopost. Kind regards.
2/5
★★☆☆☆
Material received broken, rim brush. I wrote an email to intercash.pro no answer I am very disappointed usually I have no problem I see hesitate before recommending
Acheteur Vérifié
purchased on 28/08/2018
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3/5
★★★☆☆
Nothing to say about the product, it's very good, but the delivery is the problem. My 2 jars are completely dented all over, the cardboard is completely deformed, with a lot of adhesive tape added, which doesn't help much. So just make sure on delivery that the product isn't leaking or punctured.
Acheteur Vérifié
purchased on 14/08/2018
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2/5
★★☆☆☆
Part received not in conformity with the order, I was obliged to phone twice to have my order resent which I have still not received to this day.
Acheteur Vérifié
purchased on 20/06/2018
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3/5
★★★☆☆
Reception of the order a cardboard box original packaging completely broken inside not very serious
Acheteur Vérifié
purchased on 15/06/2018
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2/5
★★☆☆☆
Although the parcel had a few labels indicating that it should not be returned, the products arrived upside down and liquid was leaking out! The packaging was not consistent with the quantities.
Acheteur Vérifié
purchased on 23/04/2018
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3/5
★★★☆☆
Very nice and correct on the phone but a little head in the air, I had to call back 2 times because they had forgotten to send the order left on their shelf!!!! They still made a gesture for the inconvenience..correct site
Acheteur Vérifié
purchased on 16/05/2018
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3/5
★★★☆☆
The company realizes after my call that after several days that the package has not been sent
Acheteur Vérifié
purchased on 12/05/2018
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3/5
★★★☆☆
Forgotten order ... a delay of nearly 2 weeks in delivery unacceptable, a little made up by the kindness and apologies of the manager of the company.
Acheteur Vérifié
purchased on 26/04/2018
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3/5
★★★☆☆
Shipping time a little long, so €12 chronopost a little annoying, but I think product not stocked. Products of good quality and well packaged. An email would have been nice to report the restocking, this said satisfied with my order.
Acheteur Vérifié
purchased on 02/04/2018
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3/5
★★★☆☆
Problem processing my order, but very good response to my call and in addition a commercial gesture.
Acheteur Vérifié
purchased on 05/03/2018
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3/5
★★★☆☆
On-time delivery
Acheteur Vérifié
purchased on 10/02/2018
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2/5
★★☆☆☆
1 piece missing from order 75 mm tray
Acheteur Vérifié
purchased on 12/12/2017
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3/5
★★★☆☆
It's a pity that one article lowered the rating.
Acheteur Vérifié
purchased on 18/10/2017
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3/5
★★★☆☆
Fast delivery, but the quantity of product did not correspond to the order.
Acheteur Vérifié
purchased on 11/09/2017
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3/5
★★★☆☆
Overall quite good but some products are overpriced The blow for shipping excessive
Acheteur Vérifié
purchased on 29/08/2017
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3/5
★★★☆☆
Disappointed for a first time, concerning the waiting of the delivery (it missed 1 product in their stock and it could have called me back to modify my order). I had to call them back a 2nd time.
Acheteur Vérifié
purchased on 03/08/2017
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3/5
★★★☆☆
Product received perfectly On the other hand, paying 10€ for 24h shipping and receiving it more than 48h later... I might as well take the simple shipping.
Acheteur Vérifié
purchased on 10/07/2017
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2/5
★★☆☆☆
1st order with payment of the chronopost and deception because received 7 days later instead of 24h. No apologies and no compensation. 2nd order, on time this time, with no problems.
Acheteur Vérifié
purchased on 18/05/2017
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2/5
★★☆☆☆
Wrong delivery date by chronoposte received 2 days later
Acheteur Vérifié
purchased on 24/05/2017
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2/5
★★☆☆☆
Almost a month from order to delivery.
No reply.to an e-mail requesting information. Products loose in cardboard box.
Acheteur Vérifié
purchased on 20/04/2017
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2/5
★★☆☆☆
Pressure gauge glass broken on opening the box due to poor packaging. The filter was not secured in the package.... Package in perfect condition, so carrier not responsible.
Acheteur Vérifié
purchased on 08/05/2017
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3/5
★★★☆☆
I easily found what I was looking for. For ordering, it would be better to simplify research on shipping methods and costs before making a choice.
Acheteur Vérifié
purchased on 11/02/2017
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3/5
★★★☆☆
Order badly packed + resin pot damaged
Acheteur Vérifié
purchased on 13/01/2017
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3/5
★★★☆☆
Long preparation time despite reminders from me ... for a first order, I keep a mixed opinion.
Should protect the inside of packages better.
Acheteur Vérifié
purchased on 15/12/2016
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3/5
★★★☆☆
Delivery time not very fast. ( almost 5 days )
Acheteur Vérifié
purchased on 07/11/2016
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2/5
★★☆☆☆
I have sent you an email concerning the state of the products received, please consult it.
Acheteur Vérifié
purchased on 09/11/2016
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2/5
★★☆☆☆
No reply to the email I sent for lack of foam and product in the bt
Acheteur Vérifié
purchased on 18/10/2016
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Answer from
Intercash.Pro
Hi Jean Yves, I'm surprised to hear you say that there's been no response to your e-mail. You've sent me 3 messages and I've replied 3 times, confirming once again that there are no products missing from your order.
As I've already told you, to get the extra foam we offer with the 3M 09374, the customer has to select this option (foam or microfiber). Once the customer has selected the option, the price of the product changes and the option is added to the order. You certainly forgot to select an option, but I can reassure you that you didn't pay for it either. I'd like to remind you of my last message, in which I offered to cancel your order and refund your money. Sincerely Jean Francois
As I've already told you, to get the extra foam we offer with the 3M 09374, the customer has to select this option (foam or microfiber). Once the customer has selected the option, the price of the product changes and the option is added to the order. You certainly forgot to select an option, but I can reassure you that you didn't pay for it either. I'd like to remind you of my last message, in which I offered to cancel your order and refund your money. Sincerely Jean Francois
3/5
★★★☆☆
Delivery time is a bit long
Acheteur Vérifié
purchased on 28/10/2016
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3/5
★★★☆☆
Delivery a little long, but correct, maybe August
Acheteur Vérifié
purchased on 17/08/2016
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3/5
★★★☆☆
Bj.Forcer davantage les protections dans les colis.Un des deux flacons de lustreur s'est rompu sans beaucoup de pertes .je ne réclame rien a part la 1er phrase.Merci et a bientot.Cordialement
Acheteur Vérifié
purchased on 09/08/2016
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3/5
★★★☆☆
Transport costs that break everything!!!
Acheteur Vérifié
purchased on 21/07/2016
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3/5
★★★☆☆
Customer service is very responsive when you post a message (call back within 10 minutes). However, there was an oversight in my order when I received it, so I was sent back what was missing, and basically one of the products was replaced in my parcel because it was damaged when it was sent from their supplier.
Acheteur Vérifié
purchased on 04/07/2016
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3/5
★★★☆☆
Poorly packaged products, glue can leaked a lot in the package, careless shipping.
Acheteur Vérifié
purchased on 18/06/2016
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2/5
★★☆☆☆
Expensive.
Acheteur Vérifié
purchased on 01/06/2016
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3/5
★★★☆☆
Very good site, good products, pay attention to delivery time especially if it's a gift...
Acheteur Vérifié
purchased on 11/06/2016
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3/5
★★★☆☆
Order placed on 26/04 received on 6/06... 1 month and a half is a long time!
Acheteur Vérifié
purchased on 26/04/2016
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2/5
★★☆☆☆
I had ordered before and had no worries, the product conformed and was received quickly, but following a second order I was truly disappointed. It took more than two weeks to receive my package, even though it was in stock. I made 3/4 calls to ask about my order, and got a kind reply, but no call back from them, contrary to what they had told me. We'll call you back, we'll call you back... I'm still waiting. No apology for the long delay in my order, I paid 6 euros for postage to wait so long, simply disappointing.
Acheteur Vérifié
purchased on 23/04/2016
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3/5
★★★☆☆
Order took a long time to prepare, and there was no communication... but received promptly after dispatch. And the products were compliant, and top quality.
Acheteur Vérifié
purchased on 12/03/2016
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3/5
★★★☆☆
Fast delivery, no worries, just need to see the soap...
Acheteur Vérifié
purchased on 25/02/2016
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3/5
★★★☆☆
With no response from them 6 days after placing the order, I sent a reminder e-mail and obviously they had forgotten about me! Otherwise, the delivery time would have been within the norm if it hadn't been for this problem...
Acheteur Vérifié
purchased on 14/01/2016
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3/5
★★★☆☆
Order well received but very average packing..eager to place a new order of products with you, I sent an email to ask for advice on certain products before ordering, I was never answered, so I ordered more than 400€ of products from one of your competitors..who answered me!
Acheteur Vérifié
purchased on 31/12/2015
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3/5
★★★☆☆
Microfibers absent in the package for the 2 liquids 80349 and 50383 ordered in the Bonus Kit and specified in the invoice Positive, fast delivery
Acheteur Vérifié
purchased on 26/12/2015
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3/5
★★★☆☆
1) Product packaging not sturdy enough 2) A gift bag wouldn't have ruined you (given the price of the purchases) 3) Cakes are a mockery of people. 4) I don't recommend it because there's no advantage.
Acheteur Vérifié
purchased on 08/12/2015
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3/5
★★★☆☆
Items poorly packed in the carton and damaged on delivery
Acheteur Vérifié
purchased on 28/11/2015
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