/10
★★★★★
based on 1407 reviews published
★★★★★
based on 1407 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Price dropped by 10 euros the day after my purchase, you know how to upset customers.
Fabrice T.
purchased on 27/01/2025
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1
/5
★☆☆☆☆
Les he escrito para intentar devolver el producto ya que no es el que necesitaba y no me han contestado
Alejandro R.
purchased on 23/01/2025
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1
/5
★☆☆☆☆
After ordering a metal protective cover, the part I received was damaged (chipped, blistered and scratched paint, and a bent mounting bracket). I therefore turned to the after-sales service, which was conspicuous by its silence: in 4 weeks and after 4 reminders, only an evasive e-mail indicating that my ticket was "taken care of" (sic) I therefore consider that I've been swindled. It was my first purchase on JardinAffaires and of course my last... To be avoided...
Arnaud L.
purchased on 31/12/2024
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1
/5
★☆☆☆☆
The ordered gripper was delivered by Hermes in a UPS box. The pliers have signs of use and were loose in the box without protective packaging. The supposedly new product is used and I will not be ordering from J.A. again.
Franz-peter E.
purchased on 11/12/2024
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1
/5
★☆☆☆☆
Very disappointed and yet loyal customer the equipment does not work and despite several complaints I have no response on equipment purchased from jardin affaires.
Bernard C.
purchased on 13/11/2024
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1
/5
★☆☆☆☆
Unfortunately, I did not receive the item... despite 2 attempts to contact me, no response from the seller. Paypal dispute in progress to try to resolve this incident.
Christophe D.
purchased on 12/11/2024
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Answer from Jardin Affaires
Hello, Thank you for your feedback. You did not receive our first parcel which was returned to us. Upon receipt and after consultation with you, we reshipped your item and we note that you received it on December 12, 2024. Thank you and see you soon on Jardin Affaires.
1
/5
★☆☆☆☆
I commented on a chainsaw chain pack. I only received one chain. I reported the problem to the seller by e-mail. To date I have no answer. If the company doesn't reply, I'll take legal action with dgccrf.
Alain S.
purchased on 18/10/2024
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Answer from Jardin Affaires
Hello Alain, thank you for taking the time to share your experience with our Jardin Affaires website. We would like to apologize for the confusion regarding your chainsaw chain pack. We assure you that this is not a common practice and we will work to prevent this from happening again in the future. Your satisfaction is our priority, and we hope to be able to resolve this issue with you by e-mail as soon as possible. If you need any further assistance, please do not hesitate to contact us. We are always here to help. Sincerely, the Jardin Affaires team.
1
/5
★☆☆☆☆
No contact for material reimbursement
Philippe V.
purchased on 14/09/2024
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1
/5
★☆☆☆☆
Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal
Amari D.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
The product delivered to me does not correspond at all to the product I ordered.
Fabrice R.
purchased on 14/07/2024
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1
/5
★☆☆☆☆
A week and a half and still nothing received, deplorable delivery service!
Fabre Y.
purchased on 01/07/2024
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Answer from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
1
/5
★☆☆☆☆
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
Christian H.
purchased on 31/05/2024
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Answer from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
1
/5
★☆☆☆☆
Product does not conform and to date there has been no response to my request.
Christophe D.
purchased on 18/06/2024
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Answer from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
1
/5
★☆☆☆☆
Wrong part number received No return from service
Philippe C.
purchased on 19/06/2024
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Answer from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
1
/5
★☆☆☆☆
NO FOLLOW-UP FOR SOAP
Gérard D.
purchased on 20/06/2024
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Answer from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
1
/5
★☆☆☆☆
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
Lionel C.
purchased on 15/06/2024
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Answer from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
1
/5
★☆☆☆☆
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
Jacques C.
purchased on 04/06/2024
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Answer from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
1
/5
★☆☆☆☆
After-sales service without reaction...
Martial R.
purchased on 29/05/2024
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Answer from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
1
/5
★☆☆☆☆
I have not received my order!
Michel C.
purchased on 20/05/2024
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1
/5
★☆☆☆☆
Pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.
Pierluigi M.
purchased on 20/05/2024
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1
/5
★☆☆☆☆
Hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?
Pierre M.
purchased on 01/12/2023
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1
/5
★☆☆☆☆
The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.
Mr L.
purchased on 13/04/2024
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1
/5
★☆☆☆☆
Parts ordered do not match
Seurat L.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.
Cyril G.
purchased on 23/04/2024
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1
/5
★☆☆☆☆
I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.
Leger F.
purchased on 20/04/2024
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1
/5
★☆☆☆☆
Article not received, no response to my complaint...
Olivier B.
purchased on 07/04/2024
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1
/5
★☆☆☆☆
I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.
Serge G.
purchased on 13/04/2024
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1
/5
★☆☆☆☆
An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!
Jacques L.
purchased on 11/04/2024
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1
/5
★☆☆☆☆
I have not received my parcel. Where is it? L2 pieces automobiles has not received it.
Gerard S.
purchased on 03/04/2024
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1
/5
★☆☆☆☆
I have not received the item yet! I have had an email saying it was delivered! But there was no parcel delivered toy property
Craig C.
purchased on 10/04/2024
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