/10
★★★★★
based on 1407 reviews published
★★★★★
based on 1407 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Material conforms but delivery point not respected
Pierre C.
purchased on 12/01/2025
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2
/5
★★☆☆☆
Pruner delivered in 24 hours. I didn't meet the safety requirements to use it, so I sent it back unopened the same day by post. I'm waiting for a refund ?????
José G.
purchased on 17/10/2024
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Answer from Jardin Affaires
Hello José, thank you for sharing your experience with our site. We are sorry that you were unable to use our pruner due to safety conditions. We appreciate your diligence in returning it promptly and will ensure that you are refunded as soon as possible. We always listen to our customers and continually work to improve our products and services to ensure a positive experience for our customers. Thank you for your confidence in Jardin Affaires.
3
/5
★★★☆☆
Delivery was supposed to be free but when I checked out it was €50 and incredibly slow (UPS). Not the best experience but the lawnmower is great.
Robert H.
purchased on 01/10/2024
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3
/5
★★★☆☆
I'm not happy because when I ordered my 2 items were in stock and then one was missing. So I waited 2 months. I sent an email to know the status of my order. Still at the same point! I refused the missing item, so I received one item out of 2. Customer service quickly understood my problem and gave me a solution. I don't know if I will recommend this site.
Mireille C.
purchased on 05/06/2024
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3
/5
★★★☆☆
I'm still waiting to hear about the replacement batteries, which are the wrong ones and have been paid for.
Dominique P.
purchased on 22/07/2024
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3
/5
★★★☆☆
Delivery time too long and no possibility of delivery in a "point Relais".
Xavier C.
purchased on 26/07/2024
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2
/5
★★☆☆☆
Habe Ware noch nicht erhalten! Habe Doch bezahlt? oder?
Thomas S.
purchased on 14/07/2024
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2
/5
★★☆☆☆
Deplorable delivery , no contact
Jean Yves A.
purchased on 17/07/2024
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2
/5
★★☆☆☆
Material as ordered very poor quality delivery time not respected
Christian T.
purchased on 24/06/2024
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3
/5
★★★☆☆
All I needed was the circlip, but it wasn't sold separately, even in multiples.
Dominique D.
purchased on 08/07/2024
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3
/5
★★★☆☆
Bonjour avant de donner mon avis j'aimerais bien recevoir le total de ma commande merci
Daniel P.
purchased on 23/06/2024
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Answer from Jardin Affaires
Hello, I've tried to contact you but we don't understand your request as we haven't received a message of dissatisfaction from you on our mailbox. You can leave us a ticket at this address. https://savjardin.zendesk.com/hc/fr/requests/new Sincerely
2
/5
★★☆☆☆
Hello not the right carburetor received and I'm still waiting for news
Frederic H.
purchased on 13/06/2024
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Answer from Jardin Affaires
Hello, did you send a request to this address support https://savjardin.zendesk.com/hc/fr/requests/new
3
/5
★★★☆☆
Delivery promised in 4 5 days but 1 month in truth
Jean-michel V.
purchased on 10/05/2024
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Answer from Jardin Affaires
Hello, Please note that the information we give you concerning the delivery of orders is for information only and in the best of situations. Unfortunately, we sometimes encounter problems, and we're sorry that we were out of stock at the time you placed your order and that you received it late. We informed you of the delay and offered to cancel the order if preferable, and you chose to wait instead. We wish you every success with your product. Sincerely, The After-Sales Service Team
2
/5
★★☆☆☆
Battery delivered very quickly BUT...it won't fit. Hedge trimmer motor burned out. I have filled in the return form on the website and have not heard from you. I do not receive the document for the return as you indicate in your conditions. I have filled in 2x with my purchase number. What has happened? Time is running out and I want to stay on schedule. Thank you for your reply.
Christiane M.
purchased on 30/05/2024
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Answer from Jardin Affaires
Hello, We're very sorry, but it wasn't the battery that caused your hedge trimmer motor to burn out. Your comment does not correspond to a product rating. Regarding your request, I've looked in our support department and I can't find anything. Did you make the request at this address https://savjardin.zendesk.com/hc/fr/requests/new
3
/5
★★★☆☆
Ordering a brushcutter part was quick and easy. The only problem is that the part doesn't fit on the head of my tool! I'm going to have to do some work!
Lionel F.
purchased on 23/05/2024
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2
/5
★★☆☆☆
The product advertised by the seller on the website photo is not the same as what was delivered. I bought Oregon brand wire and was sent Speed Go brand wire. I am not satisfied with my purchase.
Sergio C.
purchased on 19/05/2024
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3
/5
★★★☆☆
The product complies, the only problem is that when I ordered, it was announced that I would receive my product within 48 hours !!!! And unfortunately I received it 3 weeks later!
Isabelle R.
purchased on 05/05/2024
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3
/5
★★★☆☆
Fine
Dominique F.
purchased on 03/05/2024
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3
/5
★★★☆☆
Far too expensive for half an hour's autonomy
Alain B.
purchased on 20/04/2024
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2
/5
★★☆☆☆
Quite disappointed, the ride-on mower I bought from you was delivered without instructions in French and lacks power, often stalls and is not very practical to use... In short, not a very convincing purchase, especially as it's my first order on your site.
Guy P.
purchased on 07/04/2024
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2
/5
★★☆☆☆
It's very unfortunate when you're in a hurry to receive an order that's different from the one you'd hoped for... But what's even more annoying is when the after-sales service asks for photos of the documents to drag things out...
Jerome S.
purchased on 15/04/2024
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3
/5
★★★☆☆
The discs supplied are not Oregon Gator speed leads, but I'm going to use them anyway.
Bernard B.
purchased on 15/04/2024
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3
/5
★★★☆☆
For the product ordered RAS on the other hand for the delivery I pay 9.90 to have UPS finally I ss delivered by Amazon, that I boycott! What's more, Amazon delivery is cheaper, so I should be reimbursed the difference - NOT GLOP!
Jp H.
purchased on 15/04/2024
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3
/5
★★★☆☆
Delivery time far too long, and delivery poorly done, late...
Lesage T.
purchased on 06/04/2024
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Answer from Jardin Affaires
Hello, you bought your item knowing that there was a 6 to 10 day lead time as indicated on our site because it's a part that we don't have in stock. You ordered on April 6th, we made a restocking request on the 7th and it was shipped on the 12th. You received it on April 17th. We have kept our promise. You were aware of the lead time before your purchase. Sincerely
3
/5
★★★☆☆
Online chat contact with no answers, we felt left out.
Leopold M.
purchased on 08/04/2024
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2
/5
★★☆☆☆
After 8 still no order delivered. The only response from the store, several times in a row "the carrier will contact you" When??
Jean-claude H.
purchased on 18/03/2024
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3
/5
★★★☆☆
No problem with the blade screws, the product complies. However, I bought 3 products from you and I'm paying 3 times the shipping costs! (At €5 per bolt, that's a bit much!) Couldn't you do a grouped calculation?
Jannick G.
purchased on 15/03/2024
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2
/5
★★☆☆☆
I am extremely happy with the quality of the material supplied. However, the after-sales service is unacceptable. At the time of my purchase, many tools were out of stock, but this did not appear anywhere on the site... So when I ordered, three days later there was no return on my order. I sent an e-mail for more information. That's when I found out about the lack of certain tools. I asked if the rest would arrive soon, and was told that they were waiting until they had the whole order before sending it. Without much precision as to a date. If I'd known that, I wouldn't have ordered all the tools, given to me by my family for my birthday, and I would have taken the rest elsewhere. But there it was, impossible to change the order... After several threats to ask for a refund, with my right of withdrawal. It took me 10 days after the purchase to get good news and finally my parcel 2 days later. We need to review the communication of the site and the service.
Maxime R.
purchased on 26/01/2024
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Answer from Jardin Affaires
Hello, thank you for your feedback. We'll be sure to inform our customer relations department of your return. However, after analyzing the exchanges you had with our customer advisor, you were indeed notified that 3 items were out of stock. What's more, on our site, when you consult an item, under the price indication, you can see whether an item will arrive in 24 to 48 hours with the words "AVAILABLE - DELIVERY WITHIN 24/48 HOURS" or whether it is available later, generally between 6 and 10 days in our warehouse, with the words "Available within 6 to 10 days". I can see that you haven't looked at all our availabilities, otherwise you wouldn't be so unhappy.
3
/5
★★★☆☆
Well
Etienne M.
purchased on 22/11/2023
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3
/5
★★★☆☆
Product conforms. On the other hand, problems with the delivery: Deadlines were not met, the package was opened and resealed, the original self-adhesive stickers were cut off and replaced by transparent ones. I can provide you with the packaging.
Jacques K.
purchased on 17/11/2023
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