/10
★★★★★
based on 1407 reviews published
★★★★★
based on 1407 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
3 months to get a part but I received it anyway, a bit sad to have to call several times to get news, not even a commercial gesture for the inconvenience, I think I'll have to trust this site for another order.
Erwan L.
purchased on 16/01/2024
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1
/5
★☆☆☆☆
Product not received
Alain T.
purchased on 22/03/2024
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1
/5
★☆☆☆☆
No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you
Jean-jacques G.
purchased on 05/03/2024
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Answer from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
Normally delivered in 3 days, it's been 8 days and still nothing.
Jerome D.
purchased on 07/03/2024
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1
/5
★☆☆☆☆
Dos semanas para recibir un pedido por el que pagas para recibirlo en 4 días máximo. Escribes a la empresa y nadie contesta. Además al bidón le falta el pasador del cierre pese a pagarlo como nuevo. El doble de caro que Amazon pero lo compré porque decían que llegaba antes ( no fue cierto ). No repetiría salvo si fuera gratis.
Monica P.
purchased on 26/12/2023
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1
/5
★☆☆☆☆
The company pays no attention to the information it receives, and delivers the goods several months late.
Patrick C.
purchased on 05/07/2023
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1
/5
★☆☆☆☆
2 messen voor grasmachine besteld en betaald. maar 1 geleverd! meteen mail gestuurd en een week later nog steeds geen antwoord!!! service 0
Mattias D.
purchased on 14/09/2023
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Answer from Jardin Affaires
Hello, Thank you for modifying your comment as we have sent you your blade and replied to it. Sincerely
1
/5
★☆☆☆☆
Battery only works for 10 minutes, problem of having to wait for a new one
Claude S.
purchased on 02/09/2023
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1
/5
★☆☆☆☆
Mower arrived with a battery problem, impossible to start the mower, battery charging problem.
Nicolas H.
purchased on 13/08/2023
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Answer from Jardin Affaires
Hello, have you contacted our after-sales service?
1
/5
★☆☆☆☆
Bitte nichts kaufen nur Betrug keine Kommentation wegen falschem Teil kein Geld zurück brauche Returnzettel sonst muss ich auch noch die Rücksendung bezahlen einfach nur Betrug
Bernd T.
purchased on 14/08/2023
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Answer from Jardin Affaires
Hello, your comment is completely wrong. I am offering you a refund if the item sent is not returned. This second notation is really unjustified. Do you accept a refund? Sincerely
1
/5
★☆☆☆☆
On Monday July 3, I called twice to ask them to pay attention to my order (2 trapezoidal belts of 1519 for a gyroscope Del Morina 120 cm) and after receiving the package, waiting 5 days, I received the size 1750, which I have nothing to do with I wrote 2 emails asking where to return the product and mineni does not tell me where
Ion Gheorghe M.
purchased on 02/07/2023
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Answer from Jardin Affaires
Hello, We've replied to you and told you that returns can be made to this address. Jardin Affaires 2 rue du moulin des arts 78550 Houdan Kind regards
1
/5
★☆☆☆☆
A part of the parcel is missing. parcel redone by the carrier. 1 week waiting for a reply from after-sales service.
Jerome V.
purchased on 22/06/2023
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1
/5
★☆☆☆☆
Cancelled order before shipping, but they sent anyway despite multiple messages saying not to. Don't reply either.
Valls M.
purchased on 04/06/2023
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1
/5
★☆☆☆☆
After 2 hours of use, the chainsaw won't start... it's just unbelievable after 2 hours of initial use... I contact the after-sales service.
Julien B.
purchased on 08/05/2023
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1
/5
★☆☆☆☆
Product ok but delivery catastrophic. The delivery man didn't show up, didn't ring the bell and just dropped the parcel off at a shop while the house was full. The shop was closed for 3 days, so recovery of the purchase was delayed by the same amount. Why offer home delivery if your carriers don't provide the service? This indelicate carrier is TNT. Change carriers, there are a lot of serious ones that manage to deliver without any problems and that keep me informed as they go round.
Guy N.
purchased on 16/05/2023
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Answer from Jardin Affaires
Hello, we're sorry to hear that this has happened to you, but you've just noted the delivery company and not Jardin Affaires. Sincerely
1
/5
★☆☆☆☆
Not a very serious site!
Serhan M.
purchased on 10/04/2023
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1
/5
★☆☆☆☆
Following my purchase, I did not receive the right product which had a certain price, out Following my call, they did not want to change my battery, so I paid too much, and no refund. I'm not satisfied.
Acheteur Vérifié
purchased on 18/03/2023
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Answer from Jardin Affaires
Hello, We explained to you that you received a product that includes 2 references due to a change on Fulbat's part. This is exactly the same for you, and does not change the product's suitability for your appliance. What's more, at no time did you request a refund of any kind; on the contrary, you agreed to keep the battery in question. During our discussion, you did not express your dissatisfaction, in which case we would have tried to find a solution for you, as we always do with our customers. Sincerely
1
/5
★☆☆☆☆
So I ordered 2 months ago and still haven't received anything. I called 2 times, the first time they were looking for my missing parcel and the second time the parts were being restocked even though they were available on the site. in short, I'm fed up and still haven't heard from them, but the payment was cashed 2 months ago.
Acheteur Vérifié
purchased on 16/01/2023
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Answer from Jardin Affaires
After trying to find a solution with you, please contact us by phone at 0178901970. For your information, your parcel is considered delivered since March 10th. Here is the tracking link. https://www.colisprive.com/moncolis/pages/detailColis.aspx?numColis=Y5000003994863390 Sincerely
1
/5
★☆☆☆☆
Your site offers promotions on unavailable items: a pain for the customer, who wastes time for nothing and then has to be reimbursed...
Acheteur Vérifié
purchased on 27/01/2023
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Answer from Jardin Affaires
Hello, sorry this is causing an experience but if you want particular products that are not in stock, you can very easily call us to ask and we will give you lead times on our supplies. Don't hesitate to come back to us for more information about our products.
1
/5
★☆☆☆☆
I did not receive the package. FedEx was smart enough to give it to someone I don't know instead of putting it in my parcel box. Displayed in front of the house. I have no record of who it was given to.
Acheteur Vérifié
purchased on 04/01/2023
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Answer from Jardin Affaires
Hello, after an unsuccessful call attempt on our part, could you please call us back at 33178901970 For your information, we have launched a dispute with Fedex. They will get back to us within 72 hours. We will get back to you as soon as possible.
1
/5
★☆☆☆☆
So far, the parcel hasn't arrived, after 3 reminders...
Acheteur Vérifié
purchased on 06/12/2022
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1
/5
★☆☆☆☆
He comprado "deteudeur" y no me ha llegado a casa. He llamado por teléfono varias veces, siempre muy amables se comprometian a mandarme e-mail, nunca me han respondido. Me han robado el dinero. ESTOY MUY DISGUSTADO.
Acheteur Vérifié
purchased on 15/10/2022
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1
/5
★☆☆☆☆
Sorry for the inconvenience! I received this blower yesterday and unfortunately it's not working! And I can't figure out if I should send it back. The sales department isn't very cooperative - I'm 75! On the other hand, I was very happy with my little lawnmower.
Acheteur Vérifié
purchased on 22/11/2022
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1
/5
★☆☆☆☆
One week to be delivered, did my parcel go through Qatar? Impossible to reach the company by phone. Next time I won't order anymore because their delivery system with 'colis privė' is a load of rubbish!
Acheteur Vérifié
purchased on 13/11/2022
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1
/5
★☆☆☆☆
Hace 15 días que realicé el pedido y no llega. Nadie contesta mis correos ni me dicen nada.
Acheteur Vérifié
purchased on 23/10/2022
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Answer from Jardin Affaires
Good morning, your package is still in transit, we will investigate to understand what is happening. your package is still on its way, check here https://www.fedex.com/fedextrack/?trknbr=1100219347870012668033048291&trkqual= We will get back to you promptly with an answer. Apologies for the disagreement.