/10
★★★★★
based on 1126 published reviews
★★★★★
based on 1126 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Ras not yet tested
Christophe V.
purchased on 12/11/2023
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2/5
★★☆☆☆
I have not yet received my parcel
Alain C.
purchased on 08/11/2023
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Answer from
Jardin Affaires
Hello, we just replied to you a few hours ago on this subject, so you know. We have warned you.
3/5
★★★☆☆
No reply to my 3 e-mails, you've accustomed me to better, and the hood is just the right one.
Sylvie L.
purchased on 13/10/2023
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3/5
★★★☆☆
Everything is perfect except delivery expected in three to four days but received after 10 days.
Alain D.
purchased on 20/06/2023
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2/5
★★☆☆☆
Bonjour achat de une tendeuse robot effectué le 14 juin aujourd'hui 22 toujours pas de tendeuse en livraison
Eddy D.
purchased on 14/06/2023
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2/5
★★☆☆☆
These 2 stars to say that the delivery by TNT was not made on Tuesday or Wednesday as stipulated in the tracking file, but only on Friday at 4pm, which forced us to stay 3 days at home waiting for the package.
Alain L.
purchased on 15/05/2023
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Answer from
Jardin Affaires
Hello, you ordered on our site on Sunday evening 14th and shipped on the 15th. We kept our promise to ship quickly so that TNT could deliver in 24 to 48 hours. You have noted TNT and not our service, which was delivered on time.
2/5
★★☆☆☆
Order placed on March 21. Mail delaying delivery by 6 days on March 27. Received on April 22 after two reminders.
Acheteur Vérifié
purchased on 21/03/2023
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Answer from
Jardin Affaires
Hello, We are sorry that your package was delivered late. We understand that you were looking forward to this delivery and we are very sorry for any inconvenience this may have caused. We want you to know that we take our delivery commitments very seriously and are working hard to ensure that this does not happen again in the future. We have investigated the reasons for the delay and have taken steps to ensure that it does not happen again in the future. We hope you will accept our sincerest apologies for any inconvenience caused by this delay in delivery. We are always here to help and if you have any further questions or concerns, please do not hesitate to contact us. Sincerely, The Jardin Affaires team
3/5
★★★☆☆
The product was partially compliant as the wheels and the bolts for the self-supporting mower deck were missing, a complaint was made and I'm still waiting for a reply? the delivery was compliant with what was advertised by the seller, I'll change my rating once the problem has been resolved.
Acheteur Vérifié
purchased on 08/03/2023
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2/5
★★☆☆☆
Ainda não recebi a minha encomenda, apesar de me ser enviado o número de rastreio da FEFEX, com previsão de entrega a 08/03/2023. Comuniquei com a transportadora que me informou que nunca lhe foi entregue a encomenda. Tudo muito mau. Enviei vários e-mails para JARDÍN AFFAIRES, não responderam. Ainda não sei qual a previsão de entrega. Tudo muito mau e pouco profissionalismo com o cliente.
Acheteur Vérifié
purchased on 01/03/2023
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2/5
★★☆☆☆
Purchase of an OREGON CS1500-45 chainsaw. Order and shipment impeccable. But no bottle of chain oil without the package despite the fact that it is listed on the manufacturer's flyer inserted in the package and which specifies that it is part of the package. Complaint. Intellectually dishonest response. In this case, the advertisement should make this clear.
Acheteur Vérifié
purchased on 18/02/2023
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3/5
★★★☆☆
The product delivered does not correspond to the one ordered. After call and explanation, return slip received within the day. Delivery of the product ordered within a very short time.
Acheteur Vérifié
purchased on 03/01/2023
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Answer from
Jardin Affaires
Hello, Thank you for your feedback. We hope you will be satisfied with your product. Could you please reconsider your order following our reactivity? Sincerely
3/5
★★★☆☆
Received very quickly. Unfortunately, the head was broken before packing as the broken parts were not in the packaging. Very good contact with the seller. I'm waiting for the parts in question.
Acheteur Vérifié
purchased on 09/11/2022
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3/5
★★★☆☆
Fast delivery. It's a pity that the packaging is of poor quality, the products arrived damaged, taped together and wrapped in plastic film.
Acheteur Vérifié
purchased on 27/10/2022
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Answer from
Jardin Affaires
Hello, could you please send us a picture. Please note that before posting your review you could contact our customer service to find a solution to your problem.
2/5
★★☆☆☆
Slow delivery, contrary to what the site advertises, and what's more, an impatient deliveryman: I missed it by just 1 minute. It was bad enough that I didn't receive my order on time, even though I needed it for the weekend, but I finally got it on Tuesday! What's more, the parcel arrived with a bang on one corner...and the instruction booklet inside was damaged, the cover torn...In short, the machine works, but there's room for improvement in all the accompanying services...
Acheteur Vérifié
purchased on 13/10/2022
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Answer from
Jardin Affaires
Hello, the deliveryman came on the 15th but you weren't there, he came on the 17th but you weren't there either. As agreed, we sent your package for delivery in 24 to 48 hours as stipulated on our website. Please take a look at the following link: http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?radiochoixrecherche=BT&bonTransport=3148999538521919 Unfortunately, we are not responsible for the deliveryman's schedule or that of our customers. Please send us a photo of the package and booklet so that we can pass on the information to our shipping department. Could you please reconsider your rating as the mistakes are shared. Thank you in advance for your feedback. It helps us to improve on a daily basis. Sincerely
2/5
★★☆☆☆
After I realized that instead of my last name appeared part of my address I contacted the site by phone and email very good contact, I was told that the necessary was made to the delivery service and the correction was taken into account, but the delivery service was to deliver me at home, but he delivered my package directly to a point relay, I paid for a service not rendered! I paid for a service that wasn't provided! Ban delivery service !!!!
Acheteur Vérifié
purchased on 05/10/2022
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Answer from
Jardin Affaires
Hello dear Customer, Thank you for your feedback, after investigation, it appears that we have made a data entry error. We are currently experiencing problems with our server which is causing input errors, please accept our apologies. As for the relay service, our service is configured for home delivery, but with the current fuel shortages, some carriers are passing on parcels to relays, and we're sorry about that. This is not entirely due to the first error. Is it possible for you to modify your note because we have been there for you despite the current problems. Sincerely
3/5
★★★☆☆
Products in conformity with the request but obtained after telephonic reminders (2 times). The customer follow-up is very average.
Acheteur Vérifié
purchased on 21/05/2022
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Answer from
Jardin Affaires
Hello, We're sorry to hear that you've had trouble reaching us quickly and efficiently. Could you please explain your problem? Sincerely