/10
★★★★★
based on 1287 reviews published
★★★★★
based on 1287 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
Ramón G.
purchased on 05/11/2024
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Answer from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
4
/5
★★★★☆
Beautiful site that provokes desire. The products are well highlighted.
Fabienne V.
purchased on 13/11/2024
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4
/5
★★★★☆
I was disappointed by the Basque cake with cream, it was not very fresh.
Patrick C.
purchased on 13/11/2024
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5
/5
★★★★★
Very satisfied with the shipment received on time, well-constructed site, easy to use.
Nicole V.
purchased on 03/11/2024
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5
/5
★★★★★
Fast delivery, it's perfect.
Bernard C.
purchased on 12/11/2024
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4
/5
★★★★☆
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
Beatrice C.
purchased on 31/10/2024
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4
/5
★★★★☆
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
Pierre Louis P.
purchased on 01/11/2024
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5
/5
★★★★★
Simple navigation Order without issue Perfect delivery
Xavier H.
purchased on 07/11/2024
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5
/5
★★★★★
Two orders placed and each time 100% satisfied. Quality of the different products I ordered (charcuterie and cheeses), speed of shipping, freshness of the products. I recommend +++
Isabelle G.
purchased on 29/10/2024
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5
/5
★★★★★
Undeniable quality cheese, fast and careful delivery, thank you for your work, I am won over, as for the international others, you can go for it, it is serious.
Christophe C.
purchased on 06/11/2024
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5
/5
★★★★★
Only compliments to formulate
Christian C.
purchased on 06/11/2024
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4
/5
★★★★☆
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
Max D.
purchased on 27/10/2024
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5
/5
★★★★★
Apart from the small disappointment I had regarding express shipping, I am completely satisfied with the products I ordered, thank you very much for the quality of the cheeses and charcuterie, keep it up, see you soon.
Catherine R.
purchased on 25/10/2024
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5
/5
★★★★★
..very good
Corinne D.
purchased on 18/10/2024
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5
/5
★★★★★
Very good Basque sheep cheese. Fast shipping and controlled temperature.
Mathieu B.
purchased on 05/11/2024
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3
/5
★★★☆☆
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
Jean-philippe F.
purchased on 05/11/2024
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Answer from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
3
/5
★★★☆☆
Taste better in the Basque Country.
Patrice V.
purchased on 05/11/2024
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Answer from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
5
/5
★★★★★
VERY GOOD
Bigmat Aubert L.
purchased on 26/10/2024
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5
/5
★★★★★
I have already placed several orders and I have never been disappointed by the quality of the products.
Danielle E.
purchased on 05/11/2024
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5
/5
★★★★★
Everything is perfect; simple to use site. Quality products.
Françoise F.
purchased on 26/10/2024
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5
/5
★★★★★
Only experience a purchase of Ossau Iraty cheese. Really excellent. And a top delivery system.
Marc F.
purchased on 26/10/2024
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5
/5
★★★★★
Very good, each one of them. A treat. Thank you.
Viviane P.
purchased on 04/11/2024
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5
/5
★★★★★
Good products Well packaged Deadlines ok R.a.s The price maybe......
Bruno S.
purchased on 03/11/2024
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4
/5
★★★★☆
Clear and correct information on the website. The shipping reception time was too long. Xabi.
Xabier L.
purchased on 03/11/2024
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5
/5
★★★★★
Fast delivery and careful packaging and... free delivery of these excellent products at reasonable prices. Highly recommended
Christian L.
purchased on 02/11/2024
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5
/5
★★★★★
High quality cheeses, after having bought on site it is a pleasure to be able to have tommettes delivered to my home from time to time
Patrice A.
purchased on 31/10/2024
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1
/5
★☆☆☆☆
I ordered 5 wedges of cheese for which I paid €50 and to my surprise, I only received 1 wedge of the 5 I ordered and paid for. I sent photos to the supplier explaining what I am narrating, and so far I have not received the slightest response nor have they said anything about resending the 4 missing wedges or refunding me the corresponding amount for what I did not receive. I understand that anyone can make a mistake, but what I do not understand is that they remain silent in response. I will continue to try to recover what I paid for, and I will use all means at my disposal to achieve it. Consider yourselves warned!!!!!!!
Francisco S.
purchased on 31/10/2024
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Answer from Maison Agour
Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.
5
/5
★★★★★
Very good cheese, very tasty... not cheap per kilo though... but when you love...
Jacques M.
purchased on 01/11/2024
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5
/5
★★★★★
Hello, Order received on time as expected. Product always of very good quality. Thank you
Jean-louis C.
purchased on 01/11/2024
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5
/5
★★★★★
Excellent products, I recommend them to those around me!
Jean Paul S.
purchased on 31/10/2024
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