/10
★★★★★
based on 1287 reviews published
★★★★★
based on 1287 reviews published
Latest customer reviews
5
/5
★★★★★
Very good cheese, I will order again soon.
Vincent D.
purchased on 18/10/2024
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3
/5
★★★☆☆
I had a disappointment, your almond tuiles in a box arrived in crumbs, three-quarters, I did not use them for a family coffee, even if the last whole ones were good, too bad.
Jean Marc W.
purchased on 15/10/2024
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Answer from Maison Agour
Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.
2
/5
★★☆☆☆
A very disappointing delivery... fresh products delivered late and dropped off at a relay point while I was at home...
Guy D.
purchased on 15/10/2024
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Answer from Maison Agour
We would like to thank you for your message and sincerely apologize for the disappointment related to your delivery. As we mentioned during our phone conversation, it happens that some carriers encounter difficulties in certain regions, which can lead to delays or drop-offs at relay points. We understand how frustrating this can be, and we are truly sorry for the inconveniences caused. For your next order, we offer the Chronofresh option, which guarantees better handling of the cold chain.
5
/5
★★★★★
Very serious company, after forgetting an item, a small email from me and two days later the package was at home with an apology note and a small gift, thank you for your efficiency and your products.
Doriane V.
purchased on 15/10/2024
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5
/5
★★★★★
I am very happy to have ordered from Agour, very good products and perfect customer service, I highly recommend Agour!!
Sylvie H.
purchased on 14/10/2024
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5
/5
★★★★★
Magnificent products! Fast and well-protected shipping, well done!
Jacques R.
purchased on 14/10/2024
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5
/5
★★★★★
As usual, always excellent cheeses and dried meats! Highly recommended
Cecile P.
purchased on 13/10/2024
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5
/5
★★★★★
Very good site, easy to find what you are looking for to recommend!
Jean Paul S.
purchased on 13/10/2024
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5
/5
★★★★★
Very accessible site, delivery on time with well-protected items that meet my expectations
Sylvain C.
purchased on 12/10/2024
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5
/5
★★★★★
The navigation on the site is smooth. The order and payment are easy. The cheese, ham, and sausage are of superior quality, the order arrived in Belgium after 4 days, transported with refrigerant elements and insulated bags. The protection is good for cold weather, but for transport in hot summer, I think the protection is insufficient.
Marc C.
purchased on 11/10/2024
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5
/5
★★★★★
Still excellent products! So, I recommend!
Cecile P.
purchased on 05/09/2024
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1
/5
★☆☆☆☆
Very bad. The delivery has been postponed for 5 days. Agour does not respond to emails and calls and texts... we are waiting for the refund hoping it will be effective on this point...
Baptiste D.
purchased on 08/10/2024
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Answer from Maison Agour
Hello, We are very sorry to hear that you have encountered problems with your delivery. We tried to call you today, but it seems you were unable to answer. To resolve this situation, we offer you two options: either a full refund of your order or a new shipment of your package via Chronofresh to ensure fast delivery. Please let us know what works best for you, and once again, we apologize for the inconvenience. Best regards, The Agour team.
5
/5
★★★★★
Top and very good
Hubert A.
purchased on 08/10/2024
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5
/5
★★★★★
Perfect
Elisabeth M.
purchased on 26/09/2024
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5
/5
★★★★★
Superb shipping and packaging quality. The cheese and dried meat products are excellent, I highly recommend.
Bruno S.
purchased on 06/10/2024
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5
/5
★★★★★
A serious site, attentive and with good products!
Stéphane P.
purchased on 25/09/2024
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5
/5
★★★★★
Easy to place an order on the site, very fast delivery, the quality is there.
Christiane B.
purchased on 05/10/2024
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5
/5
★★★★★
Excellent cheeses. Never disappointed
Annie R.
purchased on 22/09/2024
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5
/5
★★★★★
PERFECT
Mickael G.
purchased on 23/09/2024
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5
/5
★★★★★
Penalty for delivery
Marie-josée S.
purchased on 03/10/2024
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4
/5
★★★★☆
Nothing to report, easy to use
Claude B.
purchased on 23/09/2024
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4
/5
★★★★☆
Good
Alexandra B.
purchased on 23/09/2024
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5
/5
★★★★★
Good but a bit too much follow-up
James H.
purchased on 30/09/2024
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4
/5
★★★★☆
Good site.
Norbert R.
purchased on 20/09/2024
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5
/5
★★★★★
Very clear site and very easy to access
Sylvain C.
purchased on 21/09/2024
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4
/5
★★★★☆
The products are excellent, authentic, perfectly packaged, and the delivery times are quick. But the shipping cost is exorbitant: I will order again but not often... Too bad
Yves J.
purchased on 01/10/2024
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5
/5
★★★★★
Very satisfied with the overall quality of the products
Robert T.
purchased on 30/09/2024
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5
/5
★★★★★
Everything was perfect! I will place an order again one day
Marie-nancy J.
purchased on 30/09/2024
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5
/5
★★★★★
As usual, excellent cheeses and also cherry cake, so as usual, I recommend!
Cecile P.
purchased on 19/09/2024
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3
/5
★★★☆☆
Quality products, nothing to say but the delivery time by Chronofresh is not respected. Our last delivery, despite the extra 'Chronofresh delivery', arrived after 4 days.
Sylviane F.
purchased on 29/09/2024
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Answer from Maison Agour
Thank you very much for your feedback. We are delighted to hear that you enjoyed the quality of our products! We apologize for the delivery delay with Chronofresh. This service is usually very reliable, but as you pointed out, unforeseen events can sometimes occur. That said, it is not normal that your order took 4 days to arrive. We will escalate this issue with our provider to understand what happened and prevent it from happening again. The advantage with Chronofresh is that even in case of delay, the products remain fresh. Given that you enjoyed our products, we hope you might consider adjusting your rating, as the delivery depends on our carrier and not on our direct service. Thank you again for your understanding, and we hope to see you again soon.