/10
★★★★★
based on 1287 reviews published
★★★★★
based on 1287 reviews published
Latest customer reviews
5
/5
★★★★★
Very happy with my first order, everything went perfectly.
Brigitte D.
purchased on 05/07/2024
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5
/5
★★★★★
Very easy to access site, explanations are clear.
Christian A.
purchased on 15/07/2024
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5
/5
★★★★★
I confirm the excellent quality of your products that delight our taste buds every time, the good value for money, the ease of navigation, and the beauty of the website. The only downside is the delivery company, which is very unreliable, which allowed us to retrieve our cheeses with a 5-day delay! Nevertheless, we reiterate our trust in you. Thank you.
Serge D.
purchased on 12/07/2024
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5
/5
★★★★★
These are exactly the products I was expecting, being a child of the country I know, there you go, thank you.
Toussaint F.
purchased on 30/06/2024
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5
/5
★★★★★
Hello, I bought excellent cheese, I recommend it.
Nigel W.
purchased on 28/06/2024
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5
/5
★★★★★
Excellent service
Thomas N.
purchased on 06/07/2024
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5
/5
★★★★★
The cheese is super delicious. The delivery was super fast. In fact, it couldn't be better.
Philippe V.
purchased on 06/07/2024
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5
/5
★★★★★
Very fast and compliant delivery
William W.
purchased on 04/07/2024
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5
/5
★★★★★
As usual, I am fully satisfied.... However, I just have one detail, it concerns the delivery. I had requested delivery to a relay point, and the package was delivered to my address.... But otherwise, I am enjoying it.
Anne L.
purchased on 04/07/2024
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5
/5
★★★★★
Very well packaged, delicious
Dominique T.
purchased on 21/06/2024
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5
/5
★★★★★
After a little hiccup and a conversation with customer service, I willingly acknowledge that Agour has done everything possible to rectify the situation, and I thank them very much. Especially since I appreciate their products. Orders are delivered quickly and in careful packaging. I will reorder without any problem.
Joël T.
purchased on 30/06/2024
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4
/5
★★★★☆
Very good products, I would recommend. Thank you.
Emmanuelle W.
purchased on 01/07/2024
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5
/5
★★★★★
Problem with the delivery. I had requested to be delivered to a 'relay point', but you had an issue with this type of delivery, so I was delivered to my home while I am on vacation 800 km away. I tried to reach you on Friday, July 5 in the afternoon... impossible to reach you, I left a message... for nothing. Conclusion, it was my neighbor who picked up the package, and thus enjoyed the cake.... I am not happy.
Catherine M.
purchased on 19/06/2024
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3
/5
★★★☆☆
The package was delivered late but arrived safely. This delay did not affect the quality of the cheese, which, in my opinion, was even refined. The products are packaged with great care and well protected, and beyond these remarks: the cheeses are excellent. A pure delight!!!! This is not the first time I order from AGOUR, so I was not surprised by the quality of these products. It smells good of the Basque Country!!!! Real local and organic products. Moreover, Agour employs Basque families, and that is solidarity!!! Bravo!!! I recommend AGOUR with my eyes closed. Thank you again for the quality of your products.
Sébastien C.
purchased on 27/06/2024
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Answer from Maison Agour
I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.
5
/5
★★★★★
Hello, We understand how disappointing it is to receive damaged products. We will immediately investigate this issue with our team to ensure that our quality standards are met with every order. We apologize for the state of the basque cake and the sheep cheeses. The quality and presentation of our products are paramount to us, and we regret that this was not the case this time. To apologize for this inconvenience, we invite you to contact us on your next order to receive a goodwill gesture. We hope you will give us another chance to fully satisfy you. Sincerely, The Agour team.
Serge D.
purchased on 25/06/2024
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3
/5
★★★☆☆
Very good product
Armando A.
purchased on 24/06/2024
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Answer from Maison Agour
Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.
5
/5
★★★★★
Thank you for taking the time to share your opinion. We are pleased to know that you enjoy our products, but we regret to find that some packages were not properly vacuum sealed. We place great importance on the quality of our packaging to ensure the freshness and safety of our products. We will immediately inform our production team of this issue to reinforce our quality controls and prevent this from happening again. We appreciate your feedback and hope to have the opportunity to fully satisfy you on your next order.
René D.
purchased on 25/06/2024
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5
/5
★★★★★
Excellent product, perfect packaging, fast and careful delivery.
Jean Michel G.
purchased on 15/06/2024
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5
/5
★★★★★
I received it well, I love Agour
Carole S.
purchased on 23/06/2024
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2
/5
★★☆☆☆
Always excellent, very good cheese, I highly recommend this site
Freddy S.
purchased on 22/06/2024
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Answer from Maison Agour
Delivery too long 3 days cheese 🧀 blue sheep oozing oil overheated due to delivery delay package put in my mailbox without even ringing my doorbell, almost threw everything in the trash, surely my last order with Agour
5
/5
★★★★★
As usual: perfect
Christian C.
purchased on 22/06/2024
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5
/5
★★★★★
Very good products.
Cedric C.
purchased on 21/06/2024
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5
/5
★★★★★
No problem
Alain L.
purchased on 21/06/2024
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5
/5
★★★★★
Easy navigation accessible to everyone. No need to have extensive experience in internet navigation.
Jean-hubert P.
purchased on 21/06/2024
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5
/5
★★★★★
Nothing to report. Fast and careful delivery under insulated protection.
Jean-louis S.
purchased on 19/06/2024
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5
/5
★★★★★
Navigating your site is simple and easy, which suits me perfectly; the products I ordered are excellent. However, the delivery was not great, but it's not your fault; it's more due to your provider DPD. For example, the last delivery was scheduled for June 22, but they did not come to deliver, and I had to reschedule three times. I stayed home specifically for the delivery, and when I contacted them, they said I was not present, even though I was at home. I had to reschedule for a delivery to a parcel relay, which I picked up on June 27. That's it, but for Maison Agour, I have absolutely nothing to complain about.
Didier B.
purchased on 19/06/2024
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5
/5
★★★★★
The delivery was very fast.
Carolina R.
purchased on 19/06/2024
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3
/5
★★★☆☆
A product arrived with an expired date, but after a week of battling, the complaint was taken into account with the return of the said product accompanied by a commercial gesture that was appreciated. Customer service only operates in the morning, which is unfortunate that this is not indicated on their site.
Dominique P.
purchased on 08/06/2024
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Answer from Maison Agour
Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.
5
/5
★★★★★
Yummy
Anne Marie L.
purchased on 01/06/2024
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5
/5
★★★★★
Online shopping was easy to do, delivery was ultra-fast (1 day) even though I do not live close to the store. The quality of the product is there, simply nothing to complain about, everything is perfect. I will surely order from Agour in the future.
Dorian F.
purchased on 07/06/2024
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