/10
★★★★★
based on 1287 reviews published
★★★★★
based on 1287 reviews published
Latest customer reviews
4
/5
★★★★☆
Very correct
Luis G.
purchased on 01/12/2024
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5
/5
★★★★★
Fast delivery, very good products excellent
Veronique P.
purchased on 10/12/2024
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5
/5
★★★★★
Order well packaged and delivered respecting the customer's request for postponement. Perfect.
Philippe M.
purchased on 30/11/2024
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1
/5
★☆☆☆☆
Still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
Pierre F.
purchased on 09/12/2024
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Answer from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
5
/5
★★★★★
I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.
Sylvain C.
purchased on 30/11/2024
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5
/5
★★★★★
Very satisfied with my order and top delivery tracking!
Frania K.
purchased on 09/12/2024
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5
/5
★★★★★
Products of excellent quality that are not found everywhere. Bravo
Annie D.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Lost package, not received!
Marc M.
purchased on 09/12/2024
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Answer from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
5
/5
★★★★★
Very good communication and excellent products
Trung-nghia N.
purchased on 28/11/2024
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4
/5
★★★★☆
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
Alexis L.
purchased on 28/11/2024
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Answer from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
5
/5
★★★★★
misleading. Could you please specify which products you are referring to and what disappointed you? We want to provide the best possible experience, and your feedback will help us improve. Maison Agour.
David L.
purchased on 27/11/2024
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5
/5
★★★★★
This is the first time I order from Agour and frankly I am not disappointed. The site is easy to use, the delivery impeccable, in short everything is perfect.
Antonio C.
purchased on 05/12/2024
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5
/5
★★★★★
Completely satisfied, the cheese I bought is delicious and I will certainly buy more. I chose Ossau-Iraty AOP 6 months and it is delicious! The delivery was very fast, even though I live in Italy, and the entire purchasing process was simple and precise. Highly recommended.
Evelyne B.
purchased on 06/12/2024
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5
/5
★★★★★
Very good products. Fast shipping. To renew
Jean Marc P.
purchased on 27/11/2024
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5
/5
★★★★★
Very good quality
Jean-louis G.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Order delivered quickly, and products perfectly packaged and fresh
Christian M.
purchased on 05/12/2024
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Answer from Maison Agour
my order from December 5 was only
4
/5
★★★★☆
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
Muriel G.
purchased on 05/12/2024
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5
/5
★★★★★
Thank you for your feedback. We understand your frustration and would like to provide you with some clarifications. We are not Amazon, but a small artisanal company, and we do our best to process each order quickly. Your order was placed on a Thursday afternoon, after the daily passage of carriers at 2 PM. Since we do not work on weekends, it was shipped on Tuesday morning and delivered by Wednesday morning. This represents a delay of 3 working days, in accordance with our announced deadlines of 3 to 5 working days. However, we understand that the wait may have seemed long to you and we sincerely apologize for that. We would also like to emphasize that this end-of-year period is particularly busy for us, but we remain committed to ensuring the best quality of service possible.
Pierre Yves F.
purchased on 01/12/2024
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5
/5
★★★★★
Perfect cheeses, packaging not at all chronofresh!!! cardboard package, point!!
Claude G.
purchased on 04/12/2024
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5
/5
★★★★★
ORDER RECEIVED ON TIME, WHOLE BONELESS BAYONNE HAM 9 MONTHS QUALITY, I CAN FINALLY USE MY HAM SLICER AND AVOID ALL THE PLASTIC PACKAGING FOUND IN LARGE STORES, IT'S GOOD FOR THE PLANET! I LOOK FORWARD TO DISCOVERING HIGH-END HAMS TO SEE IF THE PRICE DIFFERENCE IS IN LINE WITH THE QUALITY OF THE PRODUCTS. GOOD CONTINUATION AND HAPPY HOLIDAYS
Jean-pierre B.
purchased on 24/11/2024
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5
/5
★★★★★
5 stars what more can I say!
Martine H.
purchased on 04/12/2024
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5
/5
★★★★★
So good, terribly addictive!!!
Naulet Y.
purchased on 01/12/2024
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3
/5
★★★☆☆
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
Henri T.
purchased on 24/11/2024
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Answer from Maison Agour
easy, efficient, compliant
3
/5
★★★☆☆
I ordered several times on this site. Very dissatisfied with my last order of ham.
Lucienne M.
purchased on 24/11/2024
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Answer from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
5
/5
★★★★★
Everything is OK, even the souvenirs.
Veronique C.
purchased on 22/11/2024
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5
/5
★★★★★
Fast delivery, excellent products. Experience to renew without delay.
Dominique F.
purchased on 04/12/2024
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5
/5
★★★★★
Reliable site. Good product quality. Nothing to say. Thank you.
Bruno S.
purchased on 02/12/2024
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4
/5
★★★★☆
Serious site and good products!
Lucrèce S.
purchased on 02/12/2024
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5
/5
★★★★★
Efficient and clear.
Laurent D.
purchased on 22/11/2024
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5
/5
★★★★★
User-friendly site. The products are very good. The customer service is efficient and very friendly. Timely delivery, package in excellent condition. Thank you.
Marie Thérèse R.
purchased on 02/12/2024
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