/10
★★★★★
based on 7205 published reviews
★★★★★
based on 7205 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have made repeated attempts to talk with customer service about their international shipping and the difficulties I'm having with DHL. No one has replied to me.
Ann K.
purchased on 30/06/2024
1/5
★☆☆☆☆
It is stuck in Customs for some reason. I have ordered these same items before and had no problems or told I would need to do something else to order these products.
Gary C.
purchased on 20/04/2024
1/5
★☆☆☆☆
I have repeatedly sent inquiries to their customer service department with no response. The shipping costs twice as much as the product. I have requested that my multiple items be combined.
Ann K.
purchased on 24/03/2024
1/5
★☆☆☆☆
You sent me 5 of Biogaran Conseil – Magnesium/Vitamin B6 (48mg/5mg) Film-Coated Tablets – Pack of 50 , All Expires on 10 / 24 . no good at least one or 2 years expiration date for the product not 7 months . At least communicate the problem with the customer . If I new this short expiry date I would not have ordered , I can only finish 2 or three boxes all the rest in the in the trash waist of money . Not satisfied with the product at all. On the other hand the Ibufetum – Ibuprofen (5%) Gel for Twists and Sprains – 60g Tube is super prefect expiration date 06 / 26 Five stars .
Rabah E.
purchased on 19/03/2024
1/5
★☆☆☆☆
I didn't receive my order and I wrote to them to know about my order and they didn't answer
Yeny G.
purchased on 20/02/2024
1/5
★☆☆☆☆
Pills very effective
Lynn N.
purchased on 08/02/2024
1/5
★☆☆☆☆
Everything was ok, I received it rather quick
Barbara H.
purchased on 29/01/2024
1/5
★☆☆☆☆
The shipment has not arrived.
Oksana Z.
purchased on 07/01/2024
1/5
★☆☆☆☆
Very good service
Helle A.
purchased on 10/01/2024
1/5
★☆☆☆☆
On your website it says 3 days is an estimate time to receive the product bought from you, but my products didn't even move from the 4th of January.\nI bought sneakers from Japan and they arrived before your parcel that is around 1k kilometer far from where i am from.\nThe problem i am travleing on 15th January, i don't need what i bought from you anymore if i cannot have it before that.\nVery bad experience and slow service, will never buy from you again, no thanks you
Radouane B.
purchased on 30/12/2023
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1/5
★☆☆☆☆
Big dhl delay of 1 week, products might not be good.\nwe have an account with dhl, delays on all shipments from early december\ni suggest to get refund by dhl when shipments are very late
Pinna B.
purchased on 03/12/2023
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1/5
★☆☆☆☆
I have repeatedly asked to speak with someone from your customer service department. The medicine that I am ordering is for my child with a rare terminal illness. I'm having difficulty with DHL service which could be addressed at your end. \nJe parle français.
Ann K.
purchased on 29/11/2023
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1/5
★☆☆☆☆
BUENOS DÍAS, LLEVO AÑOS COMO CLIENTE Y NUNCA HE TENIDO PROBLEMAS CON LOS ENVIOS QUE ME HAN ENVIADOS SIEMPRE A MI DIRECCION QUE SIGUE SIENDO LA MISMA, PERO EL PEDIDO ULTIMO QUE HE HECHO TODAVIA NO LO HE RECIBIDO, POR LO QUE ESTOY DIGUSTADA CON LA GESTION. \nDetalle de todos los pasos\nFechas Pasos\nMartes, 7 de noviembre\nSu paquete no pudo ser entregado debido a un problema de dirección. Será devuelto al remitente.\nMartes, 7 de noviembre\nSu paquete se encuentra en el lugar de entrega que sirve a su dirección. Lo preparamos para la entrega.\nLunes, 6 de noviembre\nSu paquete continuará viajando a su territorio de destino.\nSábado 4 de noviembre\nSu paquete está en tránsito en nuestras plataformas logísticas.\nViernes, 3 de noviembre\nSu paquete ha sido entregado en una oficina de correos.\nViernes, 3 de noviembre\n¡Su Colissimo pronto nos será confiado! Está siendo preparado por su remitente.
Maria Teresa G.
purchased on 02/11/2023
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1/5
★☆☆☆☆
We have not yet received our package.\nAlice Dorsey
Alice D.
purchased on 27/10/2023
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1/5
★☆☆☆☆
I ordered isn't coming I asked them to they are have bad customer service they didn't like to speak with you everyone you have to be careful i send email to refund my money back they are refusing they block me as well be careful they are scam people
Ali A.
purchased on 27/09/2023
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1/5
★☆☆☆☆
Die Lieferung wurde schnell angekündigt. Aber die Auslieferung konnte nicht ausgeführt werden, da angeblich die Adresse keine Hausnummer enthält. Ich sollte dann für die Nachlieferung *** überweisen. Wie sich herausstellte, war dies eine Finte. Man wollte nur an meine Kontodaten kommen. Als der Bote gemerkt hat, dass er nicht zum Ziel kam Wurde das Päckchen doch geliefert mit einer fadenscheinigen Entschuldigung. Denn die Adresse war korrekt und enthält auch die richtige Hausnummer. Ich frage mich nun, ob sie den richtigen Lieferanten gewählt haben in Klammern DHL?
Uwe S.
purchased on 27/08/2023
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1/5
★☆☆☆☆
Unfortunately I have not received my pursennide order order ID BUQSPSHNG. Thank you for explaining the reason for the delay. I hope the technical problem will be solved in the near future. \n***
Sarah W.
purchased on 05/08/2023
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1/5
★☆☆☆☆
Hello,\nI ordered septivon, but more than half of the packages were opened and the seal was broken! Which explanation do you have? \nThank you
Babak R.
purchased on 29/05/2023
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1/5
★☆☆☆☆
Negative - My order was modified without consulting me and I had no opportunity to cancel or amend my order before the remaining part of my order was shipped. The shipping cost to Australia with DHL for the part order was the same as the shipping cost paid when I placed my my total order and is expensive, so I was very upset about not being consulted and given an opportunity to revise my order. Moreover, the reason given for part of my order being cancelled was that I had ordered pressurised cans - this was not correct; the items I ordered were pump action sprays and not aerosols; this shows bad classification of your products and no clear warnings for items you will refuse to ship.Positive - Otherwise I found the website easy to use and the delivery was fast.
Glenn B.
purchased on 21/05/2023
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1/5
★☆☆☆☆
The order never arrived
Pietro Antonio N.
purchased on 04/05/2023
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1/5
★☆☆☆☆
I ordered infant milk for delivery to the USA and once I arrived in the country I was informed that delivery was forbidden in the USA. I would have liked your site to check which products are allowed to be delivered before offering them. I've had to pay for *** of deliveries for nothing.
Hélène R.
purchased on 25/01/2023
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1/5
★☆☆☆☆
Hi ***I purchased melatonin from you on 9/1 and the package still hasn't arrived.So in the tracking it seems that it was sent from France, but it didn't reach me and 10 days have already passed.I was promised it would arrive in 3 days.This is particularly urgent for me.
Yaffit S.
purchased on 09/01/2023
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1/5
★☆☆☆☆
My order was marked as delivered but was never delivered. I have contacted this company for help and/or a refund and haven't heard anything back. Very poor service!
Emily S.
purchased on 10/11/2022
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1/5
★☆☆☆☆
I ordered from the USA and my order went back to the sender. DHL didn't deliver, "my health corner" couldn't provide me with an invoice in English. I don't know why it didn't work. I hope to get a refund.
Anne S.
purchased on 26/09/2022
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1/5
★☆☆☆☆
***\I never received my order. I'm still waiting for my delivery of 2 boxes of Guronsan. I've already sent an email to your customer service department....but nothing so far. On the tracking ...it says that it was delivered on the 1st of August....But nothing at all...I'm really disappointed....\nI'm counting on you to do everything you can so that I can receive what I paid for....\nThank you for taking the time to solve this problem as soon as possible.
Denis A.
purchased on 23/07/2022
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1/5
★☆☆☆☆
Message sent to *** on July 14, 2022 at 4:24 pm: \nREF:***\nHello,\nThe expiry date of the 2 Stick Correcteur Jaune Avène Couvrance, 3.5 G is borderline (November 2022). I bought the same product in another store in May 2022 with an expiration date of June 2023. I wanted to express my dissatisfaction.
Bernard R.
purchased on 06/07/2022
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1/5
★☆☆☆☆
I never received the product I ordered and my email to customer service went unanswered!
Frédérick F.
purchased on 12/06/2022
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1/5
★☆☆☆☆
I'm not satisfied, this is the second time my order has been blocked by DHL, I've had to pay customs fees twice and I still haven't received my package.
Laurence P.
purchased on 19/12/2021
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1/5
★☆☆☆☆
I can not apply my voucher to buy anything. \n the website contains many products and I wish they add more special products such as premature baby goods and cleft palate babies.
Khaldun E.
purchased on 20/10/2021
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1/5
★☆☆☆☆
Dear Mrs Champion,I have a problem: on 24/05/2021 I ordered 12 boxes of Tanganil GÉ 500mg, as always. Your Aurelie sent me 11 Tanganil pro, because the others were no longer available in your pharmacy. Next time, she promised to send me 4 more - like a good one. I recommended 01/07/2021, but only got the 12 T. GÉ 500mg, not the 4bons. (Did we forget them?)\nThe other times I was always satisfied with your service.\nThank you- ***
Monika F.
purchased on 01/07/2021
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1/5
★☆☆☆☆
The site has lost all my order history, so I no longer appear as a customer, my points are gone. It's very difficult to navigate the site, it's very slow, which wasn't the case before. I tried for over a week before I was able to place my order. As for shipping, nothing to report, always a great service, well packaged and fast!
Amandine D.
purchased on 14/06/2021
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1/5
★☆☆☆☆
Order delivered incompletely, moncoinsante does not refund the item that was not sent even though I have proof that the item was missing. Unbearable customer service
Julia R.
purchased on 06/06/2021
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1/5
★☆☆☆☆
We let you order an item that no longer exists and is no longer made. Don't forget to update your website
Acheteur Vérifié
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1/5
★☆☆☆☆
I ordered 2 bottles and only received one.
Acheteur Vérifié
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1/5
★☆☆☆☆
I am not satisfied because I did not receive my order.
Acheteur Vérifié
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1/5
★☆☆☆☆
I have made an order and put a U.K address however your replied that i didn't select a country. even though when i go tony account i can see that the U.K address is selected
Acheteur Vérifié
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1/5
★☆☆☆☆
I'm not happy at all. On checking and rechecking the contents of the delivery, I realize that 2 homeopathic tubes are missing. In fact, SECALE CORNUTUM 9CH and PHOSPHORUS 9CH, ordered, paid for and invoiced in 2 copies, were only delivered to me in 1 copy of each. \nThis notice is valid as a claim and request for compensation.\nINVOICE ***COMAND *** DU 6 NOV 2018
Acheteur Vérifié
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1/5
★☆☆☆☆
I didn't get all the products I ordered, just a handwritten apology note in the package. This is not correct
Acheteur Vérifié
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1/5
★☆☆☆☆
NUL Nul er NUL.\n.Delays far too long and *** compared to what is announced when ordering. What's more, you're acting in bad faith. You don't deserve any more work from me! It would be better if my opinion was posted, but that would surprise me. You should probably only post what's in your favor!
Acheteur Vérifié
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Answer from
Mon coin santé
Thank you for your order and your comment. \nYou have ordered a product for which the shipping time is 2 to 3 working days. This is indicated on the product sheet and reminded during the ordering process. \nYou placed your order on Thursday 26/06, we dispatched the parcel on Monday 02/07, therefore within the announced delivery time. Your parcel arrived at the relay point on 04/07 and was collected on 06/07. We have respected our commitment and are sorry to read this message. \nWe remain at your disposal. \nCordially, \nThe MonCoinSanté team
1/5
★☆☆☆☆
More than 1 week to send me the order, on the pretext of bank holidays! But the order was cashed the same day and immediately put into preparation. So I couldn't cancel it.\nBesides, you didn't even have the courtesy to reply to my email, on the contrary, you quickly shipped by way of reply.There are products I didn't want any more because I had to help myself out in 1 pharmacy in town, which I was counting on since when I ordered, shipment within 24 hours was indicated. And so much the better if my opinion is posted, other consumers will get to know you!
Acheteur Vérifié
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1/5
★☆☆☆☆
I have been debited but have received nothing.
Acheteur Vérifié
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1/5
★☆☆☆☆
For a first try, I was very unhappy, because with another supplier the product arrived in cold packaging, as recommended by the manufacturer, and not a simple plastic pouch. So you won't be seeing me again.
Acheteur Vérifié
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1/5
★☆☆☆☆
Still waiting for my order !!!!
Acheteur Vérifié
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1/5
★☆☆☆☆
You didn't deliver anything you were out of stock for lacrigel \nDo you have the lacrinorm gel I need 15 tubes \nThank you
Acheteur Vérifié
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1/5
★☆☆☆☆
Transport costs too high.
Acheteur Vérifié
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1/5
★☆☆☆☆
Too expensive
Acheteur Vérifié
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1/5
★☆☆☆☆
BAD
Acheteur Vérifié
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1/5
★☆☆☆☆
Ordering on Monday and receiving it on Saturday takes too long. There are other sites where in 48 h you have your order with follow-up of the state every 4 h, without having an excessive port (5,90€). That's neglect ***. I wouldn't recommend this site.
Acheteur Vérifié
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1/5
★☆☆☆☆
I have received my order, there is an error in the products delivered: the 3 bottles of 60 tablets ordered have been replaced by bottles of 60 capsules. The composition and dosage are different. So I contacted the site by e-mail. \It's been 6 full days and still no response to my request for an exchange. I have no proof to the contrary so far.
Acheteur Vérifié
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1/5
★☆☆☆☆
Null. your site does not work.\n0 star even if choice not proposed.. since non-existent service.
Acheteur Vérifié
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Answer from
Mon coin santé
Hello,Thank you for your testimonial. We are surprised by the fact that our site does not "work" insofar as you placed your order and received your package without any problems. \nWe also tried to contact you to exchange with you, unfortunately without success. \We remain at your disposal.\nThe MonCoinSanté team
1/5
★☆☆☆☆
Order not collected address error
Acheteur Vérifié
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Answer from
Mon coin santé
Thank you for your testimonial. Indeed, you had not indicated the right city. Sincerely,The MonCoinSanté team
1/5
★☆☆☆☆
Very dissatisfied. You don't respect shipping and delivery times at all. \You have increased the order threshold for free shipping from €49 to €60!
Acheteur Vérifié
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Answer from
Mon coin santé
Hello Madam,\nThank you for your order and comment. As indicated on the product sheets and in the health questionnaire, Homeopathy orders can take an extra 24 to 48 hours, according to your order lead time. We apologize for this delay. \Regarding the threshold for free shipping, this isn’t the first time we’ve increased it. However, it remains at 50 â'¬ for retail outlets. This increase is due to the increase in postal rates. Like you, we wish they’d be cheaper!\nMarie de MonCoinSanté\n
1/5
★☆☆☆☆
I placed an order that was supposed to arrive within 48 hours but I haven't received anything, and this isn't the first time. A new payment system is proposed, but no information is given on how it works, what the customer has to do...
Acheteur Vérifié
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1/5
★☆☆☆☆
I cancelled my account with you but I see that you don't understand French. I DON'T WANT TO HAVE ANYTHING MORE TO DO WITH YOU, FORGET MY EMAIL ADDRESS OTHERWISE I'LL HAVE TO INFORM THE CNIL, IS THAT CLEAR OR NOT???
Acheteur Vérifié
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Answer from
Mon coin santé
Hello Madam,You have been unsubscribed, following your request, in time. You received an email from EKOMI following your order to evaluate our services. This is an automatic email that we could not prevent from being sent. Please accept our apologies for the inconvenience. \Best regards Denis Louvegnies
1/5
★☆☆☆☆
Lack of information on the site. It was not specified that homeopathy tubes are not single-dose. As a result, I ordered too many tubes. Of course, you can't return them because they're medicines. What's more, they don't reply to e-mails...
Acheteur Vérifié
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Answer from
Mon coin santé
Thank you for your comment. However, it is not correct.\nWe sell either granule tubes or dose tubes and this is clearly indicated in the very name of the product. Furthermore, we replied to your ticket on 14/10 at 16:39. We remain at your disposal.
1/5
★☆☆☆☆
Your discount coupons don't work or are ridiculous, the loyalty points are non-existent or ridiculous. Never any small gifts like most of your competitors, even just one or 2 small samples, that's always a pleasure! ................
Acheteur Vérifié
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Answer from
Mon coin santé
Thank you for your comment. You're right, loyalty points are non-existent on medicines and homeopathy; it's French law. As for parapharmacy, our discounts of €5 or more are always appreciated by our customers. But perhaps you don't receive our offers? Sincerely,Denis from MonCoinSanté
1/5
★☆☆☆☆
Does not respect deadlines, does not warn in case of supply problems and takes a long time to reimburse.
Acheteur Vérifié
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1/5
★☆☆☆☆
#NAME?
Acheteur Vérifié
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Answer from
Mon coin santé
Thank you for your feedback. With over 6,000 products and also selling to pharmacies, we are not immune to stock errors. Please accept our apologies.\nWe remain at your disposal.\nDenis Louvegnies
1/5
★☆☆☆☆
Out of stock and not indicated when ordering
Acheteur Vérifié
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1/5
★☆☆☆☆
Delays not respected order placed on the 13th here we are on the 20th still nothing ... no message of information?
Acheteur Vérifié
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Answer from
Mon coin santé
Hello Sir,Your parcel left on the 19th and was delivered on the 21st. The email confirming shipment must have gone to your spam folder. We apologize for the delay.\nWe remain at your disposal.\nDenis Louvegnies