/10
★★★★★
based on 4609 published reviews
★★★★★
based on 4609 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The shipment, which was supposed to arrive in 24/48 hours, took a long time to arrive.
Mauro F.
purchased on 06/08/2022
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2/5
★★☆☆☆
My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.
Zlatko E.
purchased on 22/07/2022
Answer from
Mundo-Surf
Hi Zlatko, We are dealing the issue with UPS. They are investigating the case to figure out if the parcel have been lost or if they can find it. Sorry for the inconvenience, Sebastian
2/5
★★☆☆☆
I received another color of the order.
Evgenia Z.
purchased on 16/07/2022
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Answer from
Mundo-Surf
Good morning Evgenia, Our shipping control system tells us that the right color has been shipped, i.e. black. If this is not the case, please send a picture of the product to [email protected], so we can fix it. Regards, Sebas
3/5
★★★☆☆
Buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Marcel R.
purchased on 13/07/2022
Answer from
Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web 🙂 Regards, Sebastian
3/5
★★★☆☆
Since I placed the order on July 7th, it has not arrived yet.
Jose Luis C.
purchased on 07/07/2022
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2/5
★★☆☆☆
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
Lorenzo D.
purchased on 27/06/2022
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Answer from
Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
2/5
★★☆☆☆
Would of been good it one of the two boards didn't have the nose broken in transit. Filled out the damaged goods form but never heard back.
Caleb K.
purchased on 24/04/2022
Answer from
Mundo-Surf
Hi Caleb, We apologize for the inconvenience, but unfortunately we have not received your complete shipping claim. Our shipments are double reinforced with cardboard and bubble wrap, as well as extra reinforcement at the nose and tail. Even so, there are occasions that due to transport a foam can be damaged. All shipments have insurance that covers these situation, but we need the complete shipping claim with pictures to replace the product. Regards,
2/5
★★☆☆☆
I bought 6 m. of s-glass fiber (almost 60) and you have sent it folded in 4, so the corners have already been marked on the fiber. In addition, when I opened it to roll it on a tube (which is how other stores send it) I found small traces of something that looks like rolling tobacco in several areas along the 6 m cloth. The truth is that I have been disappointed.
Jose S.
purchased on 19/05/2022
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Answer from
Mundo-Surf
Hi Jose. For logistical reasons, the fiberglass we sell is shipped rolled and folded. The fiber becomes translucent when laminated, so the small marks that may appear when handling it will not be noticeable at all on the board. You also have the possibility of buying the resin by the roll, so you have the guarantee that this fiber has not been manipulated, but you will have to buy larger quantities. Regarding the dirt, we appreciate your comment, we have reviewed the work station and the cleanliness of the cutting table so that it does not happen again. Best regards. Ignacio, Customer Service Manager.
2/5
★★☆☆☆
I only give you 2 stars for two reasons. First: you waited until the last moment to ask me for the nie when there was a whole week to do it and as you caught me working I could not answer in time and the delivery was delayed for a whole week. Second: You have put the microspheres that comes in a very thin plastic can together with the resin canisters and fiber. With the blows of the transport the pot of microspheres has broken and has been emptied inside the cardboard. without counting that I have lost some years of Life when opening the cardboard by the cloud of microspheres that came out but the 4 meters of fiber are completely full of microspheres and of course it is everywhere except inside the pot that is broken.
It would have been enough to use the same bubble wrap with which you have wrapped the catalytic converter. I am sorry but between the two things it did not look professional to me. I will continue to order from you but only out of necessity because there are very few stores that sell building material and that ship in the Canary Islands.
Paolo P.
purchased on 21/03/2022
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Answer from
Mundo-Surf
Good morning Paolo and sorry for the inconvenience you have had with your order, Regarding the DNI, we take into account your suggestion to request it as soon as we detect that the customer has not indicated it. Regarding the breakage of the microbillas, please fill out the transport claim form, so that we can offer you a solution, you will find it here: https://forms.gle/KLE57UfD7M8Veud38 Greetings, Sebas Customer Service
3/5
★★★☆☆
The delivery times are good.
Germán R.
purchased on 08/03/2022
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3/5
★★★☆☆
Shipping takes a few days
Pedro T.
purchased on 11/01/2022
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3/5
★★★☆☆
All very good except the product does not meet the description.
Cristian A.
purchased on 05/01/2022
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3/5
★★★☆☆
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
Comprador Verificado
purchased on 08/11/2021
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3/5
★★★☆☆
They have missed the delivery date by advertising in stock something they did not have.
Leonardo M.
purchased on 28/11/2021
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3/5
★★★☆☆
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
Marie-paule B.
purchased on 01/12/2021
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2/5
★★☆☆☆
I have tried to contact an assistant and have never received a response.
Comprador Verificado
purchased on 13/11/2021
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Answer from
Mundo-Surf
Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.
3/5
★★★☆☆
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
Comprador Verificado
purchased on 12/11/2021
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3/5
★★★☆☆
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
Comprador Verificado
purchased on 11/10/2021
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2/5
★★☆☆☆
I didn't receive all of my order and haven't had much luck getting help to sort it out.
Verified Buyer
purchased on 25/10/2021
3/5
★★★☆☆
Package too fragile for the distance travelled. GLS had to recollect
Acheteur Vérifié
purchased on 14/10/2021
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3/5
★★★☆☆
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
Comprador Verificado
purchased on 01/10/2021
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Answer from
Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
2/5
★★☆☆☆
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
Verifizierter Käufer
purchased on 27/09/2021
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Answer from
Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
2/5
★★☆☆☆
Waht a pity, fins arrived broken, probabely not your fault
Verified Buyer
purchased on 09/09/2021
Answer from
Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
3/5
★★★☆☆
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
Comprador Verificado
purchased on 09/09/2021
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3/5
★★★☆☆
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
Comprador Verificado
purchased on 06/09/2021
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Answer from
Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
3/5
★★★☆☆
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
Comprador Verificado
purchased on 31/08/2021
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3/5
★★★☆☆
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
Acheteur Vérifié
purchased on 29/08/2021
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3/5
★★★☆☆
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
Comprador Verificado
purchased on 16/05/2021
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2/5
★★☆☆☆
They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.
Comprador Verificado
purchased on 05/08/2021
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Answer from
Mundo-Surf
Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service
2/5
★★☆☆☆
Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...
Verified Buyer
purchased on 15/07/2021
Answer from
Mundo-Surf
Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service