/10
★★★★★
based on 4609 published reviews
★★★★★
based on 4609 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I give it a 0. The worst place to buy from. Errors in shipping, returns and lies.
I recommend to all my acquaintances not to enter this website. Liars
Comprador Verificado
purchased on 23/02/2021
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1/5
★☆☆☆☆
Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.
Verified Buyer
purchased on 31/01/2021
Answer from
Mundo-Surf
Hi Nisarat,
We are sorry for the inconvenience, we have packed the 6 surfskate together to save in shipping cost, as shipping is expansive to Thailand. Next time we will separate properly each skate to avoid this kind of issues,
Regards
Sebastian
We are sorry for the inconvenience, we have packed the 6 surfskate together to save in shipping cost, as shipping is expansive to Thailand. Next time we will separate properly each skate to avoid this kind of issues,
Regards
Sebastian
1/5
★☆☆☆☆
After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...
Comprador Verificado
purchased on 03/02/2021
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Answer from
Mundo-Surf
Hi Giovanni and sorry for the inconvenience, due to an inventory error, the glove model you purchased is not available. My colleague Ignacio has sent you alternatives by email. If none of the proposed gloves suits you, just let him know and we will proceed with the refund. Best regards and sorry for the inconvenience, Sebas.
1/5
★☆☆☆☆
My order has not been received. You told me that I would have it in 2 days. I ordered it on January 24. It has no been more than 2 weeks, and you still charged me 47.80 for shipping. I asked for my shipping charge to be returned, and you have ignored me.
Verified Buyer
purchased on 24/01/2021
Answer from
Mundo-Surf
Hi Carmen,
you should get your parcel soon, the parcel is in Azore Island since day 4. It looks like the custom are making the process slower. Please find below your tracking link:
https://m.asmred.com/e/543405421/9580-115
Regards
Sebas
you should get your parcel soon, the parcel is in Azore Island since day 4. It looks like the custom are making the process slower. Please find below your tracking link:
https://m.asmred.com/e/543405421/9580-115
Regards
Sebas
1/5
★☆☆☆☆
My opinion at the moment is bad. I have been waiting more than 10 days for my order, and they don't even give you a tracking number to follow your package. At the moment I do not recommend it.
Comprador Verificado
purchased on 13/01/2021
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Answer from
Mundo-Surf
Good morning Miquel, The delivery of your order is scheduled today by UPS between 12h00 and 16h00. Greetings Sebas Customer Service
1/5
★☆☆☆☆
GLS did not deliver the order on time and we were unable to deliver it on Epiphany.
Comprador Verificado
purchased on 02/01/2021
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Answer from
Mundo-Surf
Hi Esther, Indeed they delivered on the 7th instead of the 5th as planned. Sorry for the inconvenience, Regards Sebas
1/5
★☆☆☆☆
As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.
Comprador Verificado
purchased on 29/12/2020
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Answer from
Mundo-Surf
Good morning Maria, I am very sorry for the delay, we have done everything possible with the transport company, but they have not been able to deliver your package until January 11th. Greetings, Sebas Customer Service
1/5
★☆☆☆☆
I still haven't received the skateboard and I've been waiting for a month.
Comprador Verificado
purchased on 05/12/2020
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Answer from
Mundo-Surf
Good morning Arturo, GLS tells us that they can not deliver your package because the address is incomplete, and we can not contact you by phone. Please send the correct address to [email protected] so we can solve the issue. Regards Sebas
1/5
★☆☆☆☆
It has not arrived yet. MRW in Spain tells me that it is in Portugal, and in Portugal they tell me that it has not arrived. It has been 10 days since it was shipped.
Comprador Verificado
purchased on 09/12/2020
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1/5
★☆☆☆☆
Completely disappointed by my purchase from mundo-surf, which I chose for its "real-time stock management" and 2-4 day delivery if the order was placed before I don't know what time of day.
One of the products wasn't available, so the order was put on stand-by while waiting for mundo surf to contact me" problem: nobody contacted me (not even an automatic e-mail), I realized it myself 4 days later (fortunately, I could have waited a long time for my order otherwise...). So I contacted the after-sales service, which asked me for the color of the replacement fins and told me they'd leave the same day. I asked for faster delivery in compensation, and was told yes, but in the end the delivery was the same. The next day I receive an e-mail asking me to choose another color for the fin... it really feels like they're screwing with our heads. In short, they're unable to make a commercial gesture and the order arrives in 13 days instead of 2 to 4...
Acheteur Vérifié
purchased on 06/11/2020
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Answer from
Mundo-Surf
Hello Victor, We are very sorry for the delay in sending your order. We had an inventory error on the drifts, and the green color was no longer available. We therefore sent your package on Wednesday 11th instead of Friday 6th November. Fortunately, this kind of error is rare, so we're sending you a discount voucher so that you can give us a second chance! Best regards, Sébastien Customer Service Manager
1/5
★☆☆☆☆
Very bad customer experience: No one is answering my calls emails or WhatsApp messages... cancelling my order was supposed to be free of charge if done before my board was sent, but customer service obviously ignored my calls and messages... and sent it anyway. Now I need to pay for sending back a board that is not mine.
Verified Buyer
purchased on 11/11/2020
1/5
★☆☆☆☆
I am sorry for the bad experience, I have been a surfer for 35 years and I have not bothered buying surf items, on the contrary I enjoy it. But I ordered two products and they delivered both wrongly.
Comprador Verificado
purchased on 03/11/2020
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Answer from
Mundo-Surf
Good morning Eduardo, Effectivement the socks are 2mm thick and not 3, and the gloves are 2mm and not 4. We have corrected the error on the website, thanks for your feedback. We have corrected the error on the web, thanks for your feedback. If you want us to recover the products and refund you, just tell my colleague Ignacio. Regards and sorry for the inconvenience. Sebastian Customer service and post sales
1/5
★☆☆☆☆
The default purchase process offers the purchase through a financial company that contracts on your behalf for associated services.
Comprador Verificado
purchased on 28/10/2020
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Answer from
Mundo-Surf
Good morning Alex and thank you for taking the time to rate our service. The default payment is a credit card payment that is charged 7 days after the purchase is made. It is processed by Sequra, a financing company, but you are not charged any interest or any expenses, it is totally free of charge for you.
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
1/5
★☆☆☆☆
I found myself very bad . Very unprofessional . Ordered a surfboard on November 29 (they were giving me delivery within 1 week) we are on October 25 still has not arrived . I was told that the board was shipped on October 4 when instead it left on October 14 .. unprofessional .. moreover they did not even offer me a small refund for the mishap . I will definitely not order anything from them again and I will not recommend them to anyone .. hello to never again .!!
Compratore Verificato
purchased on 29/09/2020
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Answer from
Mundo-Surf
Hi Diego, We are sincerely sorry for the delay in shipping your board. We ordered it on October 4, but could not ship it before October 14 from the European distributor. The board is expected to be delivered on October 26, here is the tracking link: https://connect.gefco.net/psc-portal/anonymous.html?locale=es&typeSearch=anonymousSearch#detailAnonymousTLIBox;id=E34C5BC8FA8E41E6B6B8AFFC7991C124;zipValue=62012 Sincerely Sebastian
1/5
★☆☆☆☆
I bought some products in the first week of september. It was written that I had to wait 1 week for the shape of the products and then 4-5 days for the shipment. After 1 month I still haven't received anything. In addition I have been contacted as one of the product I ordered was not available in the color I picked. Not a big deal there, but far from perfect.
Verified Buyer
purchased on 04/09/2020
Answer from
Mundo-Surf
Hi Martino,
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
1/5
★☆☆☆☆
The board is damaged I have sent a complaint
Acheteur Vérifié
purchased on 05/10/2020
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Answer from
Mundo-Surf
Hello Séverine, We have not received your complaint. Please send it to us using the following transport claim form: https://mundo-surf.formstack.com/forms/shipping_claims_reclamacion_de_transporte Sincerely, Sébastien Customer Service
1/5
★☆☆☆☆
Fatal, it said three to 4 weeks, they made the board wrong, then they told me two weeks, it took 4 weeks, they told me they were going to send me a t-shirt, they didn't send anything. i got the board two months later, with the killas that i didn't ask for, fp of 2 and they gave me three.
Comprador Verificado
purchased on 04/08/2020
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Answer from
Mundo-Surf
Good morning Alejandro, I am sorry for the delay we have had with your board. The first one was made on time, but it had a stain in the middle of the board, and we had to make it again. We have prioritized it, but it still took another 3 weeks. Regarding the free t-shirt, remind us about it in your next order, and we will send it to you without any problem. Regards Sebas Customer Service
1/5
★☆☆☆☆
The customer service was quite problematic. I placed an order that they confirmed that it was in stock via online chat and that it would take 24 hours to arrive, after making the payment they informed me via email that the product was not available. I had to contact the store again and indeed it was not in stock. In the end the product took a week and a half to arrive.As for the product, being a yow, very good quality.
Comprador Verificado
purchased on 02/06/2020
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Answer from
Mundo-Surf
Hello Andrea and thank you for taking the time to rate our services.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
1/5
★☆☆☆☆
It is not clear on the website that you do not have stock for the product I bought 2. You did not give me the option to cancel the order even though I had to wait more than a week to receive it 3. You did not answer me through any of the channels through which I tried to contact you (WhatsApp and Maia).
Comprador Verificado
purchased on 02/06/2020
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Answer from
Mundo-Surf
Hi Raquel, Thank you for taking the time to review your shopping experience at mundo-surf.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
1/5
★☆☆☆☆
Bad
Comprador Verificado
purchased on 10/06/2020
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1/5
★☆☆☆☆
Very unprofessional!!!!
Verified Buyer
purchased on 07/05/2020
Answer from
Mundo-Surf
Hi Dennis,
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
1/5
★☆☆☆☆
There was no stock of what I ordered. It took 3-4 days for it to arrive at their premises and 24-48 hours for it to reach me.
The fact is that it arrived 10 days after I ordered it.
The service of Mundo-Surf via WhatsApp was fine, but the delivery of GSL was terrible. Regarding the product, no problems, as expected.
Comprador Verificado
purchased on 06/05/2020
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Answer from
Mundo-Surf
Hi Kimetz, Sorry for the delay, with the Coronavirus it took us longer than usual to get the product we were missing to complete your order! Regards Sebas
1/5
★☆☆☆☆
Not delivered since 12 days
Comprador Verificado
purchased on 12/12/2019
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1/5
★☆☆☆☆
Order arrived 2 days later than expected
Comprador Verificado
purchased on 19/10/2018
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Answer from
Mundo-Surf
Hi Sandra and sorry for the delay, the delivery company told us that since it was a bar inside a train station, the delivery person could not find the place of delivery. Please indicate it in future orders in your address so that it does not happen again. Greetings.
1/5
★☆☆☆☆
Receipt of parcel 7 days later, the product does not suit me and I have to return the product at my expense (refund on receipt of return).
Acheteur Vérifié
purchased on 09/08/2018
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Answer from
Mundo-Surf
Hi Felix, I'm sorry the product isn't to your liking. For a next time, if you pay by Paypal, the return costs are refunded by Paypal. Concerning the delivery time, your order was placed on Friday August 10th at 11:17 am, and the package left the same day. August 15th being a holiday, you should have received the package on Thursday August 16th (the delivery time for France being 2-3 days), and not on the 17th. We apologize for the delay, and hope to see you again on mundo-surf.com.
1/5
★☆☆☆☆
The package arrived a week later so I could not deliver the gift on time. I had to call several times to try to find out where it was and they told me it would be delivered that same day, but it did not arrive. I would not buy from this site again, as what prompted me to buy there was the delivery time. For prices, there are better sites.
Comprador Verificado
purchased on 30/11/2017
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Answer from
Mundo-Surf
Hi Eider, thank you very much for your order and sorry for the late delivery. The day after the order was placed, an attempt was made to deliver it at 5:40 pm but you were absent. The following days, due to a failure of the transport company, Sending, the delivery attempts that should have been made were not made. I did everything possible to have it delivered as soon as possible through claims to Sending. This type of error does not usually happen as we have contracted the 24 h delivery service. For the inconvenience caused and for you to try our services again (delivery speed is one of our strong points) we offer you a discount code of 10 to apply on orders over 100. Here we leave you the voucher: 368HBNW2 that you can redeem before 14/4/2018. Edu.
1/5
★☆☆☆☆
I did not receive the complete order because one item was missing... I sent them an email and today after 2 weeks I am still waiting for a reply....
Comprador Verificado
purchased on 23/06/2017
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Answer from
Mundo-Surf
Good morning Diego, Sorry, we had not seen your email. We will send you today the new kerosene waxed canister that you are missing. Greetings and sorry for the inconvenience,
1/5
★☆☆☆☆
First order all good. Second order the opposite.
Comprador Verificado
purchased on 03/05/2017
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Answer from
Mundo-Surf
Hi Julian, Could you please give us more details about the reasons for your dissatisfaction on the second order? I have reviewed this second order for a LOST surfboard, I see that the announced deadline has been met. It was ordered on 3/05/2017 and delivered on 13/06/2017, with a lead time of 5 1/2 weeks for an advertised 4-6 weeks to manufacture.
1/5
★☆☆☆☆
Produit payé le 05/05/17. A la livraison erreur sur la commande pas le bon article. Nous sommes le 19/05 et toujours rien. Aucune information du service client pour savoir où est ma commande.
Comprador Verificado
purchased on 05/05/2017
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Answer from
Mundo-Surf
Hello Frederic, we have just received the towel, as it had been sent to another customer in Portugal (we interchanged your order with that of a Portuguese customer). We're sending it on Monday as urgent transport, so you'll receive it at the end of the week. Once again, I apologize for this big mistake on our part. Sincerely
1/5
★☆☆☆☆
After two weeks my order has not arrived and I am still waiting for it
Comprador Verificado
purchased on 18/04/2017
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Answer from
Mundo-Surf
Good morning Rudasqui, the delivery time to the canary islands with the post office is 5-10 working days from the date of shipment. Your package left on April 21, as of today May 3, 7 working days have passed, and according to the information you can see in http://www.correos.es with the locator PA08K10000013630035500V, your package is in the process of delivery. Greetings