/10
★★★★★
based on 4746 reviews published
★★★★★
based on 4746 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
Comprador Verificado
purchased on 12/04/2021
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Answer from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
3
/5
★★★☆☆
Value recommended but could be a little lower
Comprador Verificado
purchased on 24/06/2021
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3
/5
★★★☆☆
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
Comprador Verificado
purchased on 31/05/2021
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3
/5
★★★☆☆
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
Comprador Verificado
purchased on 26/04/2021
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3
/5
★★★☆☆
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
Comprador Verificado
purchased on 11/04/2021
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2
/5
★★☆☆☆
Great!
Acheteur Vérifié
purchased on 15/03/2021
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Answer from Mundo-Surf
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager
3
/5
★★★☆☆
The board is great but it has taken two and a half months to arrive.
Comprador Verificado
purchased on 10/12/2020
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3
/5
★★★☆☆
One bottle came with a broken cap, but no other problems.
Comprador Verificado
purchased on 06/02/2021
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3
/5
★★★☆☆
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
Verified Buyer
purchased on 04/02/2021
3
/5
★★★☆☆
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
Comprador Verificado
purchased on 03/02/2021
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2
/5
★★☆☆☆
It took a long time for my order to arrive.
Comprador Verificado
purchased on 31/01/2021
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Answer from Mundo-Surf
Hi Robin, indeed, 2 packages were sent and one was lost, having to send the material again. We apologize for the inconvenience caused, Greetings, Sebas
2
/5
★★☆☆☆
Well, I've been waiting for about 4 months for the surfboard, I ordered it in October 2020 and I didn't receive it until February 2021.
Comprador Verificado
purchased on 16/10/2020
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Answer from Mundo-Surf
Good morning Paco, Sorry for the delay, we had to receive the tables at the end of December, and have been delayed until the end of January. Greetings Sebas,
3
/5
★★★☆☆
Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue
Acheteur Vérifié
purchased on 09/01/2021
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3
/5
★★★☆☆
Correct without further ado.
Comprador Verificado
purchased on 24/10/2020
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3
/5
★★★☆☆
Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.
Comprador Verificado
purchased on 07/10/2020
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3
/5
★★★☆☆
Efficient
Acheteur Vérifié
purchased on 10/12/2020
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3
/5
★★★☆☆
Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.
Verified Buyer
purchased on 03/12/2020
2
/5
★★☆☆☆
I ordered 5 pack of wax and I only received 4 of it
Verified Buyer
purchased on 25/11/2020
Answer from Mundo-Surf
Hi Victor,
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
2
/5
★★☆☆☆
Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore.
Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
Comprador Verificado
purchased on 10/11/2020
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Answer from Mundo-Surf
Hi Laura, We are sorry for the inconvenience. As soon as the skate comes back, we will send you the Carver Firefly Cx. We apologize again for the inconvenience.Regards Sebastian Customer Service Manager
3
/5
★★★☆☆
I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.
Comprador Verificado
purchased on 07/11/2020
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2
/5
★★☆☆☆
Delivery ist stated 1day. Major factor for order. Took a week!
Verified Buyer
purchased on 11/11/2020
Answer from Mundo-Surf
Hi Charlotte and thanks for your feed back,
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
3
/5
★★★☆☆
The page takes a long time to load.
Comprador Verificado
purchased on 10/11/2020
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3
/5
★★★☆☆
Good.
Verified Buyer
purchased on 05/10/2020
2
/5
★★☆☆☆
In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.
Comprador Verificado
purchased on 04/10/2020
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Answer from Mundo-Surf
Good morning Massimo, Sorry for the first order, due to an inventory error we did not have the first skate you ordered. Regarding the second order, you have only been charged once. On the day of the order, the amount of the order is retained in your account, without being charged. After 7 days is when you are actually charged. Regards Sebas Customer Service
3
/5
★★★☆☆
Costumer updating and communication could be better. Although all issues solved
Comprador Verificado
purchased on 08/09/2020
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3
/5
★★★☆☆
Well
Comprador Verificado
purchased on 27/09/2020
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3
/5
★★★☆☆
It is not the first time that it says that there is stock and they call me saying that there is not and they can offer me another article... on their part good for giving a solution but for that they put that there is no stock. The 48 hours that it says in my case have never been fulfilled, it has always taken a week since I place the order. The last foam that I received was marked
Comprador Verificado
purchased on 07/09/2020
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Answer from Mundo-Surf
Hello Jon and thanks for your feed back, The 24 hours delivery is valid for products "in stock" (indicated in green above the price, it is 95% of the products) and orders placed before 14h. In case of foam, like the one you have ordered, we have a preparation time of 2 to 5 days, because the foam is stored in another warehouse, where we pick up once a week. Best regards, Sebas
2
/5
★★☆☆☆
Very late in sending the order and no response to the several contacts I made to know the status of the order.
Comprador Verificado
purchased on 19/07/2020
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Answer from Mundo-Surf
Hi Patricio, The Slide surfskate sold out for most of the summer, we let our customers make reservations, for shipping at the end of August, as indicated on the web. They can be shipped a few days later, on September 2nd, sorry for the inconvenience. greetings Sebas
3
/5
★★★☆☆
The delivery was fast however the condition of the product was not good.
Comprador Verificado
purchased on 31/08/2020
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Answer from Mundo-Surf
Hello Nuria, If it happens again, do not hesitate to make a claim by filling out the form that you will find here: https://www.mundo-surf.com/es/info/40-Post-venta Our after sales service will manage it and will propose a solution. Best regards, Sebas
3
/5
★★★☆☆
I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.
Comprador Verificado
purchased on 03/08/2020
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Answer from Mundo-Surf
Hi Javier and sorry for the inconvenience, we offer several carriers for you to choose from. So, if you have had a bad experience with a courier, you can choose another company! Regards Sebas