/10
★★★★★
based on 4747 reviews published
★★★★★
based on 4747 reviews published
Latest customer reviews
5
/5
★★★★★
Everything was perfect, from the telephone service to resolve doubts to the speed of shipment.
Conchi N.
purchased on 05/12/2023
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5
/5
★★★★★
All perfect.....
Txema H.
purchased on 25/09/2023
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5
/5
★★★★★
Goods very good, fast delivery Always again 👌👌🫶🏻🫶🏻
Aziz S.
purchased on 29/11/2023
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5
/5
★★★★★
Very serious and fast shipping. The items correspond to the description and photo.
Nadia G.
purchased on 30/11/2023
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5
/5
★★★★★
Very happy with the service
Brigitte C.
purchased on 03/12/2023
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5
/5
★★★★★
Very good and fast
Eric D.
purchased on 04/12/2023
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5
/5
★★★★★
Very fast shipping, nothing to complain about
Xavier C.
purchased on 04/12/2023
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5
/5
★★★★★
Excellent. obrigado.
Luis L.
purchased on 04/12/2023
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5
/5
★★★★★
Fast and secure!
Fabio L.
purchased on 05/12/2023
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5
/5
★★★★★
The service in the physical store was good. I took some booties with me, which I haven't tried yet. They also gave me advice on wetsuits.
Marta M.
purchased on 05/12/2023
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5
/5
★★★★★
Great fast service
Jana K.
purchased on 29/11/2023
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5
/5
★★★★★
Everything went smoothly as always! Super fast shipping and top goods! 🙂
Anna D.
purchased on 25/11/2023
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5
/5
★★★★★
I’m very happy with mundo surf. High level of professionalism.Thanks.
Pedro B.
purchased on 29/11/2023
5
/5
★★★★★
Product well received l. Good quality/price/delivery time balance
Guylaine T.
purchased on 25/11/2023
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4
/5
★★★★☆
Good
Carlos Edey M.
purchased on 14/11/2023
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5
/5
★★★★★
Great variety and quality of products, excellent service, efficient delivery.
Miguel Ángel E.
purchased on 11/11/2023
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5
/5
★★★★★
It is not the first time I buy gifts here for my brother addicted to the sea! Good products and materials and at good prices.
Estrella L.
purchased on 24/11/2023
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5
/5
★★★★★
Perfect. Fast. Top products. Communication perfect. 10 🌟
Diogo Q.
purchased on 26/11/2023
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5
/5
★★★★★
🙂
Alvaro M.
purchased on 27/11/2023
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5
/5
★★★★★
Perfect
Jean François G.
purchased on 28/11/2023
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4
/5
★★★★☆
I was given the option to pay through secure payment and so I did. I paid them by bank transfer and now they are claiming it back.
Pablo G.
purchased on 27/11/2023
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5
/5
★★★★★
All OK
Rui P.
purchased on 26/11/2023
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5
/5
★★★★★
Fast and efficient Perfect product and expected quality
Laurence B.
purchased on 27/11/2023
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5
/5
★★★★★
Fast and effective
Ángel G.
purchased on 26/11/2023
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5
/5
★★★★★
100% quality, reliability and speed!
Javier E.
purchased on 28/11/2023
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5
/5
★★★★★
Very good
Antoine B.
purchased on 26/11/2023
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5
/5
★★★★★
Super quick order, without problems and the wetsuit suits great!
Adriena P.
purchased on 23/11/2023
4
/5
★★★★☆
All good
Alfonso F.
purchased on 28/11/2023
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5
/5
★★★★★
⭐️⭐️⭐️⭐️⭐️
Joāo R.
purchased on 27/11/2023
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1
/5
★☆☆☆☆
I DO NOT RECOMMEND IT TO ANYONE. If you receive the product well at first ... ok. But if it doesn't meet your expectations and you decide to return it EVERYTHING IS INCONVENIENT, from start to finish. Everything is designed so that you don't send the package back. Very bad customer feedback . I am NEVER AGAIN getting expensive for the crappy neoprene they sold me. Shipping costs to a company that they recommend themselves where they don't even have a phone number or customer mail, in my case everything has been problems and as a result the package is arriving back to me. That means that if I want to return it I have to send it again paying double the cost. I will have to sell it on Wallapop and lose even more money. With how simple it would be for them to make a collection request to their parcel service and make the relevant surcharge on the return. Simple, fast and practical just like when you issue the sale. But you can already see from the beginning the roguery of non-collaboration when the customer wants an exchange. Thank goodness I didn't buy a replacement before returning the product! You are also a customer, maybe you should think a little bit about the crappy company policy you do.
Rocío S.
purchased on 11/11/2023
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Answer from Mundo-Surf
Hi Rocio, thank you for your order. We would like to inform you that according to our return policy, the responsibility for return shipments lies with the customer. We have clearly detailed this procedure in our policy and also provide a recommendation of a comparative shipping company to facilitate the return of your order.
We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.
We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.
We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.
Ignacio from customer service.
We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.
We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.
We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.
Ignacio from customer service.