/10
★★★★★
based on 4609 published reviews
★★★★★
based on 4609 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Very late in sending the order and no response to the several contacts I made to know the status of the order.
Comprador Verificado
purchased on 19/07/2020
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Answer from
Mundo-Surf
Hi Patricio, The Slide surfskate sold out for most of the summer, we let our customers make reservations, for shipping at the end of August, as indicated on the web. They can be shipped a few days later, on September 2nd, sorry for the inconvenience. greetings Sebas
3/5
★★★☆☆
The delivery was fast however the condition of the product was not good.
Comprador Verificado
purchased on 31/08/2020
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Answer from
Mundo-Surf
Hello Nuria, If it happens again, do not hesitate to make a claim by filling out the form that you will find here: https://www.mundo-surf.com/es/info/40-Post-venta Our after sales service will manage it and will propose a solution. Best regards, Sebas
3/5
★★★☆☆
I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.
Comprador Verificado
purchased on 03/08/2020
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Answer from
Mundo-Surf
Hi Javier and sorry for the inconvenience, we offer several carriers for you to choose from. So, if you have had a bad experience with a courier, you can choose another company! Regards Sebas
2/5
★★☆☆☆
I will be able to give my opinion of the Moorish house when I get my money back for the Niki plus expenses. The shipping was super fast
Comprador Verificado
purchased on 03/08/2020
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Answer from
Mundo-Surf
Hi Juan Jose, Don't worry, when we receive the t-shirt back, we will refund you the 28.00 for the t-shirt, plus the 5.30 for the shipping costs. As for the 9.36 that it cost you to send the t-shirt back to us, PayPal will reimburse you, so it won't cost you anything. We explain it in detail here: https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8 Greetings, Sebas
2/5
★★☆☆☆
I asked them to cancel my order and they still charged me and I got it home. I give 2 stars because at least the return was easy.
Comprador Verificado
purchased on 10/05/2020
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3/5
★★★☆☆
Very good product. Very fast delivery.
Comprador Verificado
purchased on 07/06/2020
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2/5
★★☆☆☆
The wetsuit I purchased was not what was sent to me. I am very disappointed
Comprador Verificado
purchased on 08/06/2020
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Answer from
Mundo-Surf
Hi Joao, could you please send me a picture of the suit to [email protected]? Don't worry, if it's our mistake and you don't like the suit, we'll take it back and exchange it for another one or refund you. Regards Sebas
3/5
★★★☆☆
The website is easily understood.
However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
Comprador Verificado
purchased on 17/05/2020
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3/5
★★★☆☆
Does not reply to emails.
Acheteur Vérifié
purchased on 21/05/2020
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3/5
★★★☆☆
Poorly packed for transport
Comprador Verificado
purchased on 02/06/2020
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2/5
★★☆☆☆
The order arrived in perfect condition! It took longer but I think it was because it happened over the weekend. The delivery man was also impeccable. The only problem is that I asked for a bottle of catalyst and another of perafine and what they sent was two bottles of perafine. Please don't fool me like that again.
Comprador Verificado
purchased on 24/05/2020
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Answer from
Mundo-Surf
hello paulo and thanks for your comment, sorry for the error, remember your next order and we will add the missing catalyst bottle. sebas
3/5
★★★☆☆
The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.
Comprador Verificado
purchased on 24/05/2020
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3/5
★★★☆☆
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
Comprador Verificado
purchased on 13/05/2020
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3/5
★★★☆☆
The price of 6 plastic plugs seems excessively expensive to me.
Comprador Verificado
purchased on 17/05/2020
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3/5
★★★☆☆
Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.
Comprador Verificado
purchased on 17/05/2020
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3/5
★★★☆☆
The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.
Comprador Verificado
purchased on 15/05/2020
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2/5
★★☆☆☆
Customer service is good, but it took a while for my order to arrive.
Comprador Verificado
purchased on 15/05/2020
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Answer from
Mundo-Surf
Hi Federica, Sorry, with the coronavirus some shipments have taken longer than expected! Regards Sebas
3/5
★★★☆☆
I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket
Comprador Verificado
purchased on 20/04/2020
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3/5
★★★☆☆
The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.
Comprador Verificado
purchased on 09/01/2020
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3/5
★★★☆☆
Arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.
Comprador Verificado
purchased on 10/01/2020
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3/5
★★★☆☆
The order was correct, but the management was regular. I ordered some products in particular and they were writing me by whatsapp because they were not clear exactly which model was the one I had ordered... Little clarity in the payment method "easy payment by card", which delays the order in general. In the end the order came out a week later, even with the Christmas holidays, not very efficient management.
Comprador Verificado
purchased on 23/12/2019
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3/5
★★★☆☆
The transport company is very very bad...they do not bring you the order in the established time you go to the branch and it is so big chaos and disorder that you spend time and time waiting and in the end I had to take the car and go in search of the deliveryman to pick up my package.
Comprador Verificado
purchased on 12/12/2019
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3/5
★★★☆☆
Hi, I'm giving 3 stars because when I received the package they made me pay an amount that I didn't even expect to have to pay since the supposed shipping costs had already been charged to me along with the price of the package. Even so, the material arrived in perfect condition and I loved it but I was annoyed to have to pay more.
Comprador Verificado
purchased on 13/10/2019
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Answer from
Mundo-Surf
Hello Aaron, what you have been charged upon delivery of the package are the taxes of the Canary Islands (IGIC, 7% of the invoice), and customs charges. If you look at the payment page, you do not pay us the VAT and when you choose the carrier "correos", we indicate that you will have to pay these expenses IGIC and customs upon delivery of the package. Enjoy your new bodyboard! Regards Sebas
2/5
★★☆☆☆
We ordered some keels that were delivered on time but did not come with the screws to attach them and we could not mount them until we got some, that is to say that in my opinion the order was incomplete. Best regards.
Comprador Verificado
purchased on 08/10/2019
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Answer from
Mundo-Surf
Hi izaskun, the screws never come with the fins. Normally you have the screws on your surfboard, but if not we sell them: https://www.mundo-surf.com/es/materiales-reparar-tablas-de-surf/392-tornillo-de-surf-fcs-metrica-us-8400000131018.html Regards Sebas
3/5
★★★☆☆
The customer service is very good. However, I received my board two weeks after my purchase, although it should have been 3 or 4 days for Low Countries. Also, the package received downloads and it shows on the board.
Comprador Verificado
purchased on 08/08/2019
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Answer from
Mundo-Surf
Hello olivier, sorry for the delay in the delivery of your order, in the month of August, our carrier for Europe has fewer trucks, and the links from one country to another take longer. Regards, Sebas
2/5
★★☆☆☆
The order arrived very late.
Comprador Verificado
purchased on 31/07/2019
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Answer from
Mundo-Surf
Hi ignacio, sorry for the delay, as we have spoken by mail, we could have gone faster in resolving the problems, Greetings, Sebas
3/5
★★★☆☆
The fins squeeze me unbearably tight
Comprador Verificado
purchased on 11/06/2019
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Answer from
Mundo-Surf
Hi Sebastian, remember that you have 100 days to return a product, 30 days if it is a discounted product! Regards, Sebas
3/5
★★★☆☆
The package was opened
Comprador Verificado
purchased on 02/01/2019
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Answer from
Mundo-Surf
Hi Susana, Sorry for the inconvenience, we have pointed it out to the carrier, I'm glad you are not missing any products. greetings Sebas
3/5
★★★☆☆
When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.
Comprador Verificado
purchased on 14/12/2018
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Answer from
Mundo-Surf
Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas
3/5
★★★☆☆
I made a size error in my order, the site is not easy when you don't know it.
Acheteur Vérifié
purchased on 13/12/2018
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Answer from
Mundo-Surf
Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien