/10
★★★★★
based on 4747 reviews published
★★★★★
based on 4747 reviews published
Latest customer reviews
5
/5
★★★★★
They sell to the Canary Islands, which is appreciated. The order arrived quickly and as advertised.
Comprador Verificado
purchased on 05/09/2021
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5
/5
★★★★★
Thank you very much
Comprador Verificado
purchased on 31/07/2021
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2
/5
★★☆☆☆
Waht a pity, fins arrived broken, probabely not your fault
Verified Buyer
purchased on 09/09/2021
Answer from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
3
/5
★★★☆☆
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
Comprador Verificado
purchased on 09/09/2021
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5
/5
★★★★★
Great site i had never used it
Compratore Verificato
purchased on 08/09/2021
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5
/5
★★★★★
Fast delivery, great products at the right price. Wide assortment.
Compratore Verificato
purchased on 07/09/2021
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5
/5
★★★★★
Everything was great: from the first moment the tracking allowed me to see that the product was working and it arrived in 2 days to my house! What to say? That Mundo Surf is a serious company that does things well: thank you!
Comprador Verificado
purchased on 08/09/2021
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1
/5
★☆☆☆☆
Product not like shown, unfriendly and not helpful staff.
Never again!
Verified Buyer
purchased on 02/09/2021
Answer from Mundo-Surf
Hi Sven,
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
The poncho Madness Coconut come with a drawing of the poncho, it's not a real picture, that's why the real product is not exactly as the drawing. We have just add a real picture of the poncho, so this should not happen again on this model.
Regarding to our staff, my colleague Nacho have answered to more than 20 emails from your part, always with education and trying to help as much as he can, but we are sorry if you are not happy with the way he solve the issue with you.
Regards
Sebastian
Customer service
5
/5
★★★★★
All good
Verified Buyer
purchased on 03/09/2021
5
/5
★★★★★
Hola package arrived quickly ordered September 05 received September 09 at noon the bodyboard was well protected in the box thank you Mundo-Surf soon
Acheteur Vérifié
purchased on 05/09/2021
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3
/5
★★★☆☆
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
Comprador Verificado
purchased on 06/09/2021
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Answer from Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
5
/5
★★★★★
Quick delivery. I made a mistake when ordering and the guy who attended me, I think Rafa, solved it in a moment.
Comprador Verificado
purchased on 03/09/2021
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5
/5
★★★★★
All good 🙂
Verified Buyer
purchased on 04/09/2021
4
/5
★★★★☆
All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.
Comprador Verificado
purchased on 18/08/2021
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5
/5
★★★★★
Store with many products. Very helpful and complete descriptions to guide you in your purchase according to your experience level.
Compratore Verificato
purchased on 29/08/2021
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5
/5
★★★★★
Prefect
Comprador Verificado
purchased on 02/09/2021
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5
/5
★★★★★
Top!
Comprador Verificado
purchased on 25/08/2021
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5
/5
★★★★★
Perfect
Comprador Verificado
purchased on 20/08/2021
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5
/5
★★★★★
The order arrived correctly without delays
Comprador Verificado
purchased on 02/09/2021
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1
/5
★☆☆☆☆
I ordered a product in one color, and it has been changed. The excuse is that the product by default shows a photo in only one color, and that it could have been changed in the cart. Of course I have to pay shipping to change it, and nobody repairs the mistake.
Comprador Verificado
purchased on 03/09/2021
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Answer from Mundo-Surf
Good afternoon Julieta, We have sent you the suitcase in Camo color, because that's how you have asked us, as you can see in the invoice that we have sent you by mail, or in the summary of your order from your account. In the product sheet, when you choose the color Camo, the image of the suitcase in Camo color, is all correct. However, if it is not the color you wanted, you can return it to us without problem and we will proceed to refund. Regards Sebas Customer Service
5
/5
★★★★★
The order arrived on schedule and in perfect condition.
Comprador Verificado
purchased on 01/09/2021
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5
/5
★★★★★
Great range of models and sizes and very fast shipping. ????
Comprador Verificado
purchased on 01/09/2021
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1
/5
★☆☆☆☆
The body board cover was one size fits all and does not fit my 45 inch body. The web site did not specify anything.
I called on Friday and I'm still waiting for them to suggest which one to exchange it for, and of course, I guess I have to pay for the expenses. A disappointment to buy on line on your website
Comprador Verificado
purchased on 01/09/2021
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Answer from Mundo-Surf
Good morning Teodoro, The bodyboard holsters are one size fits all, normally even a 45''. My colleague Ignacio has emailed you a recommendation of a cover that is larger than the NMD initially ordered. You can send us back the NMD holster that does not fit and we will proceed to refund it without any problem. Regards Sebas Customer Service
3
/5
★★★☆☆
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
Comprador Verificado
purchased on 31/08/2021
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5
/5
★★★★★
Great product, amazing design.
Verified Buyer
purchased on 30/08/2021
5
/5
★★★★★
Very good!
Comprador Verificado
purchased on 30/08/2021
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3
/5
★★★☆☆
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
Acheteur Vérifié
purchased on 29/08/2021
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5
/5
★★★★★
Very good attention and fast service.
Comprador Verificado
purchased on 15/08/2021
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5
/5
★★★★★
The size of the suit is correct, thanks to the published size chart. Fast shipping, everything perfect
Comprador Verificado
purchased on 24/08/2021
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5
/5
★★★★★
What a great service! Great equipment available, ordered and sent in no timeë!
I am very happy!
Verified Buyer
purchased on 22/08/2021