/10
★★★★★
based on 4747 reviews published
★★★★★
based on 4747 reviews published
Latest customer reviews
5
/5
★★★★★
Very good
Comprador Verificado
purchased on 26/07/2021
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5
/5
★★★★★
My order arrived very quickly. The wetsuit was exactly as described on the website.
Comprador Verificado
purchased on 19/07/2021
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5
/5
★★★★★
It arrived within 48 hours of my order!
Comprador Verificado
purchased on 19/07/2021
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4
/5
★★★★☆
Very easy to order, good customer service and fast shipping and delivery.
Comprador Verificado
purchased on 21/07/2021
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5
/5
★★★★★
Very fast and good product
Comprador Verificado
purchased on 22/07/2021
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5
/5
★★★★★
Very happy with the product but it said it arrived in 24 hours and it took 2 days. It expressly said if you order before 14h the next day at your home and it was not like that.
Comprador Verificado
purchased on 21/07/2021
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5
/5
★★★★★
The order arrived on time, exceeded my expectations and after testing it on the board I paid for it with Squra! It couldn't be better
Comprador Verificado
purchased on 20/07/2021
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1
/5
★☆☆☆☆
I ordered two bodyboards and they only sent me one, I ask for the second one and they tell me that they will send it to me and it is a lie and when I tell them that if they don't send it to me I don't want it, they lie to me again and say that they will send it to me and it will arrive the next day, I ask for the tracking number and they don't answer my messages to their wassap, I don't think these are the way to treat anyone.
Comprador Verificado
purchased on 20/07/2021
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Answer from Mundo-Surf
Hi Diego, there was an error in package preparation for which we apologize. The missing bodyboard was sent on July 28th as confirmed by our colleagues with whom you spoke, so it should have arrived already. If not, our customer service colleague will claim it right away. The no answer from whastapp is due to the fact that customer service is from Monday to Friday from 8h to 16h, so having written at 18h on Friday we could not answer you until this Monday morning. We hope that everything is solved and in a misunderstanding. We hope to see you back soon! Thank you, sorry for the inconvenience and good waves! Ignacio, Post Sales Manager.
5
/5
★★★★★
Great! Competent and fast service.
Comprador Verificado
purchased on 16/07/2021
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5
/5
★★★★★
Excellent customer service. They were very efficient and courteous even though we were suffering from the epidemic. Fast and flawless shipping. A ten.
Comprador Verificado
purchased on 16/07/2021
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4
/5
★★★★☆
Reliable products and fast delivery
Comprador Verificado
purchased on 19/07/2021
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5
/5
★★★★★
Correu tudo de modo rapido e em segurança
Comprador Verificado
purchased on 18/07/2021
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5
/5
★★★★★
Buon venditore, ottimi prezzi.
Acheteur Vérifié
purchased on 14/07/2021
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5
/5
★★★★★
The board comes in perfect condition. It's great, super fast delivery and had many payment options. I felt very confident making the purchase online. As for the board it is the best, just like the pictures and description.
Comprador Verificado
purchased on 16/07/2021
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5
/5
★★★★★
Helpful staff, very fast delivery, quality products
Comprador Verificado
purchased on 05/07/2021
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1
/5
★☆☆☆☆
The board did not fit the size I needed, I contacted you to see if I could exchange it after testing it and got no answer.
Comprador Verificado
purchased on 12/07/2021
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Answer from Mundo-Surf
Hi Inma, unfortunately your board is not exchangeable. Once a product has been used, it is not allowed to return it because we could not sell it again as new. The board you bought is in high demand for its characteristics, so we could recommend you to sell it second hand. And if you want you can contact us again so that with your height and your level we can recommend you a board that you can enjoy. Regards, Ignacio After-sales service manager.
2
/5
★★☆☆☆
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
Comprador Verificado
purchased on 12/04/2021
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Answer from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
1
/5
★☆☆☆☆
Taking into account that instead of 6 weeks, the order took 63 days, and that when I asked, they told me that tomorrow several times, well too bad, even more if you get a board of 429 euros without the reinforcement of edges that I had ordered, which I hope to solve on Monday when they open the store. Apart from that, not even a few stickers for the delays. Very bad the truth, and it is a pity because the boards are good and of quality. Anyway... I hope the problem with the edges will be solved as soon as possible by sending a grip, quad fins, or something similar. Or the return of the proportional part of the money plus the interest generated by paying for drought of course. Thanks
Comprador Verificado
purchased on 14/04/2021
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Answer from Mundo-Surf
Hi Alex, as we have discussed and clarified by email the board you have received is the correct one based on your order. The carbon reinforcement of the boards is placed at the level of the tail to reinforce this area by their treads and impacts. We hope you enjoy your board once everything is clarified. Greetings and good waves. Ignacio Responsible after-sales service
5
/5
★★★★★
Fast and quality service
Comprador Verificado
purchased on 12/07/2021
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5
/5
★★★★★
Secure payment, well wrapped order, receipt of the package in 24 or 48 hours and you can also consult any questions on their website. I will buy again for sure
Comprador Verificado
purchased on 12/07/2021
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5
/5
★★★★★
Everything was super fast and the gift arrived on time?
Comprador Verificado
purchased on 12/07/2021
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5
/5
★★★★★
Excellent
Comprador Verificado
purchased on 11/07/2021
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5
/5
★★★★★
Everything very well and the order arrived fast and perfect.
Comprador Verificado
purchased on 13/07/2021
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4
/5
★★★★☆
It is the first time I buy online and they charge me for shipping and transport costs, otherwise everything is fine, the store seems to me very complete.
Comprador Verificado
purchased on 13/07/2021
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5
/5
★★★★★
Very good experience
Verified Buyer
purchased on 11/07/2021
4
/5
★★★★☆
Good
Comprador Verificado
purchased on 10/07/2021
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5
/5
★★★★★
Fiquei muito contente com a compra
Comprador Verificado
purchased on 08/07/2021
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5
/5
★★★★★
Everything very fast in answers and confirmation; also the order arrived very quickly in Italy, three days before the forecast, and above all what I had ordered and not something else ..... that unfortunately ordering on the internet sometimes happens. Best regards F.
Comprador Verificado
purchased on 06/07/2021
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5
/5
★★★★★
Muito Obrigado Serviço incrível Eu não estava em casa e a senhora da transportadora foi me entregar ao trabalho.
Voltarei a encomendar outras coisas.
Comprador Verificado
purchased on 08/07/2021
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5
/5
★★★★★
Super fast and safe delivery. Received in less than 48h. Very happy with the service!
Verified Buyer
purchased on 08/07/2021