/10
★★★★★
based on 4747 reviews published
★★★★★
based on 4747 reviews published
Latest customer reviews
5
/5
★★★★★
They have been very kind, quickly solved all my doubts and advised me on the best option. I like it very much because they are very clear in their opinion, and they help you in your decision, which is appreciated. I will buy here again without hesitation. Very fast shipping.
Comprador Verificado
purchased on 15/06/2020
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5
/5
★★★★★
Everything perfect and on schedule
Comprador Verificado
purchased on 14/06/2020
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5
/5
★★★★★
Fantastic service. Thank you, Rafa. My son is thrilled with his bodyboard. Good quality for a good price.
Comprador Verificado
purchased on 14/06/2020
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5
/5
★★★★★
Clear communication with the customer, in my case I have not had to contact them.
Comprador Verificado
purchased on 13/06/2020
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5
/5
★★★★★
Excellent
Comprador Verificado
purchased on 09/06/2020
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5
/5
★★★★★
Fast delivery to Germany, good status updates. Perfect!
Comprador Verificado
purchased on 03/06/2020
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5
/5
★★★★★
On time and at a good price.
Comprador Verificado
purchased on 10/06/2020
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1
/5
★☆☆☆☆
The customer service was quite problematic. I placed an order that they confirmed that it was in stock via online chat and that it would take 24 hours to arrive, after making the payment they informed me via email that the product was not available. I had to contact the store again and indeed it was not in stock. In the end the product took a week and a half to arrive.As for the product, being a yow, very good quality.
Comprador Verificado
purchased on 02/06/2020
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Answer from Mundo-Surf
Hello Andrea and thank you for taking the time to rate our services.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
5
/5
★★★★★
Fast delivery and product as described. Recommended.
Comprador Verificado
purchased on 11/06/2020
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3
/5
★★★☆☆
Very good product. Very fast delivery.
Comprador Verificado
purchased on 07/06/2020
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1
/5
★☆☆☆☆
It is not clear on the website that you do not have stock for the product I bought 2. You did not give me the option to cancel the order even though I had to wait more than a week to receive it 3. You did not answer me through any of the channels through which I tried to contact you (WhatsApp and Maia).
Comprador Verificado
purchased on 02/06/2020
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Answer from Mundo-Surf
Hi Raquel, Thank you for taking the time to review your shopping experience at mundo-surf.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
5
/5
★★★★★
As always. You order one day and in 24 hours you have them at home. Fantastic!!!!!!!!! In addition to being the store with the most variety!!!!!!!!!
Comprador Verificado
purchased on 11/06/2020
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5
/5
★★★★★
Everything in order, attentive service and delivery as agreed.
Comprador Verificado
purchased on 11/06/2020
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1
/5
★☆☆☆☆
Bad
Comprador Verificado
purchased on 10/06/2020
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5
/5
★★★★★
Very fast, everything perfect, good price.
Comprador Verificado
purchased on 10/06/2020
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5
/5
★★★★★
Fast delivery, no problems.
Comprador Verificado
purchased on 09/06/2020
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5
/5
★★★★★
Very fast shipping .... I will buy from you again..,
Comprador Verificado
purchased on 09/06/2020
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2
/5
★★☆☆☆
The wetsuit I purchased was not what was sent to me. I am very disappointed
Comprador Verificado
purchased on 08/06/2020
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Answer from Mundo-Surf
Hi Joao, could you please send me a picture of the suit to [email protected]? Don't worry, if it's our mistake and you don't like the suit, we'll take it back and exchange it for another one or refund you. Regards Sebas
5
/5
★★★★★
Order received in perfect condition within 24 hours. Product quality as expected. Recommended supplier.
Comprador Verificado
purchased on 09/06/2020
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5
/5
★★★★★
Excellent
Comprador Verificado
purchased on 09/06/2020
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5
/5
★★★★★
Fast, and everything perfect.
Comprador Verificado
purchased on 09/06/2020
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5
/5
★★★★★
Everything correct and fast
Comprador Verificado
purchased on 08/06/2020
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4
/5
★★★★☆
All good, it took a week.
Comprador Verificado
purchased on 08/06/2020
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5
/5
★★★★★
Excellent treatment and very professional, I recommend.
Comprador Verificado
purchased on 07/06/2020
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3
/5
★★★☆☆
The website is easily understood.
However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
Comprador Verificado
purchased on 17/05/2020
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5
/5
★★★★★
I bought a wetsuit for the kid, difficult to get the size right, at all times were facilities xa return, very attentive and professional as few, a pleasure to meet people like that, no doubt, my favorite store, I've been surfing for over 25 years and I've found everything, you are fabulous guys ????
Comprador Verificado
purchased on 06/06/2020
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4
/5
★★★★☆
Good navigation, good service and fast delivery
Comprador Verificado
purchased on 07/06/2020
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5
/5
★★★★★
Easy navigation to chose products, easy to buy, client service works well to clarify questions, fair prices. It was a great shopping experience.
Verified Buyer
purchased on 06/06/2020
5
/5
★★★★★
Impeccable service
Comprador Verificado
purchased on 01/06/2020
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3
/5
★★★☆☆
Does not reply to emails.
Acheteur Vérifié
purchased on 21/05/2020
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