/10
★★★★★
based on 3184 published reviews
★★★★★
based on 3184 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Several messages sent without response. A promo code that was impossible to enter because, strangely, the dedicated space didn't work. And reduced shipping for orders under 1kg is only valid for two items.
Acheteur Vérifié
purchased on 27/01/2016
Translated review
1/5
★☆☆☆☆
Order arrived late despite costing €10 for express delivery. An expired and crumbling product... Frankly, it's disgraceful.
Acheteur Vérifié
purchased on 07/08/2015
Translated review
1/5
★☆☆☆☆
The pack of gluten-free beer arrived broken in a soaked cardboard box. I had to refuse it!
Acheteur Vérifié
purchased on 10/05/2015
Translated review
1/5
★☆☆☆☆
Lousy service because the order did not comply with my request.
Acheteur Vérifié
purchased on 26/12/2014
Translated review
1/5
★☆☆☆☆
One week for delivery, and half the products are missing. If this is due to an out-of-stock situation, I would have liked to have been informed at the time I placed my order and not by a stealthy note inside the parcel telling me that I would receive the rest of the parcel shortly (I still haven't received anything and no news from our meilleurescourses.fr despite having contacted them by email). Customer service to be reviewed.
Acheteur Vérifié
purchased on 04/11/2014
Translated review
1/5
★☆☆☆☆
Catastrophic and unreliable
Acheteur Vérifié
purchased on 28/10/2014
Translated review
1/5
★☆☆☆☆
Tres tres deçue produits périmé ecrasé bref c'etait pour offrir honteux
Comment from nosmeilleurescourses.fr:
Hello, we apologize for the inconvenience. We have proceeded to a full refund of your order.
Hello, we apologize for the inconvenience. We have proceeded to a full refund of your order.
Acheteur Vérifié
purchased on 01/09/2014
Translated review
1/5
★☆☆☆☆
ORDER NOT RECEIVED EVEN 7 DAYS AGO
Comment from nosmeilleurescourses.fr:
Hello, our apologies for the unusually long delay during the week of August 15, when we were surprised by an unexpected surge of activity, while part of the team was on vacation.
Remaining at your service,
Sincerely,
Virginie
Hello, our apologies for the unusually long delay during the week of August 15, when we were surprised by an unexpected surge of activity, while part of the team was on vacation.
Remaining at your service,
Sincerely,
Virginie
Acheteur Vérifié
purchased on 19/08/2014
Translated review
1/5
★☆☆☆☆
Little or no tracking - no one seems to notice that the order has not been dispatched and therefore undelivered...
Acheteur Vérifié
purchased on 07/08/2014
Translated review
1/5
★☆☆☆☆
The order has not been delivered, contrary to what NosMeilleuresCourses.fr has indicated
There has probably been an error, theft or malpractice in the delivery chain involving Colissimo.
For the moment, we have paid and have received nothing contrary to what NosMeilleuresCourses. fr has indicated.en
There has probably been an error, theft or malpractice in the delivery chain involving Colissimo.
For the moment, we have paid and have received nothing contrary to what NosMeilleuresCourses. fr has indicated.en
Comment from nosmeilleurescourses.fr:
After investigation, the delivery address was incomplete, the package was finally delivered the next day.
Our apologies.
After investigation, the delivery address was incomplete, the package was finally delivered the next day.
Our apologies.
Acheteur Vérifié
purchased on 05/01/2014
Translated review
1/5
★☆☆☆☆
My orders with you always arrive very quickly, but unfortunately this time you didn't send me the tea I ordered but another tea. It's difficult for me to send it back -- but I'll continue to use your site, as I'm very happy with the tea I order and normally receive without any problems from you.
Comment from nosmeilleurescourses.fr:
Hello,
Please excuse us for this stupid preparation error.
In this sense, we credit your account with a voucher to compensate you.
Also, we will redouble our efforts on the preparation of orders, especially on picking.
Sincerely,
Julien
Hello,
Please excuse us for this stupid preparation error.
In this sense, we credit your account with a voucher to compensate you.
Also, we will redouble our efforts on the preparation of orders, especially on picking.
Sincerely,
Julien
Acheteur Vérifié
purchased on 24/04/2013
Translated review
1/5
★☆☆☆☆
Damaged products and no return from customer service despite a complaint email.
Acheteur Vérifié
purchased on 04/03/2013
Translated review