/10
★★★★★
based on 3227 reviews published
★★★★★
based on 3227 reviews published
Latest customer reviews
5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 15/04/2018
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3
/5
★★★☆☆
Delivery times far too long: order on Sunday morning, delivery a week and a half later.
Acheteur Vérifié
purchased on 02/04/2018
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4
/5
★★★★☆
RARE ORGANIC PRODUCTS (not available in stores).
Acheteur Vérifié
purchased on 26/03/2018
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1
/5
★☆☆☆☆
Little respect for their commitment, the customer and the law.
Acheteur Vérifié
purchased on 25/03/2018
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1
/5
★☆☆☆☆
The goods I ordered were replaced by other goods on the pretext that they were no longer in stock, whereas at the time of ordering there was sufficient stock. I didn't receive any order confirmation or e-mail asking if I agreed to the replacement. So I had no recourse. No reaction to my e-mail asking for explanations. Just a request for an estimate to which I put the minimum ...obviously...
Acheteur Vérifié
purchased on 01/04/2018
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5
/5
★★★★★
You have to persevere to get someone on the end of the phone (2 days), that said, once you find someone it's mega efficient, a courteous person to boot. In short, my Easter chocolates arrived on time (order placed on Sunday, delivered on Thursday).
Acheteur Vérifié
purchased on 25/03/2018
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3
/5
★★★☆☆
I ordered a product in stock and was informed that I would be delivered an equivalent glass.
Acheteur Vérifié
purchased on 24/03/2018
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5
/5
★★★★★
I ordered the coconut oil in a small format, and due to a stock error I received the large 700ml format. I'm very happy with your service. Thank you
Acheteur Vérifié
purchased on 29/03/2018
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4
/5
★★★★☆
Very fast delivery
Acheteur Vérifié
purchased on 30/03/2018
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3
/5
★★★☆☆
Wrong order sent due to mix up of 2 recipients but good order resent on phone request and first parcel kept_.
Acheteur Vérifié
purchased on 24/03/2018
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5
/5
★★★★★
Perfect! Fast delivery
Acheteur Vérifié
purchased on 25/03/2018
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1
/5
★☆☆☆☆
15 days since my order, still nothing, no information on the status of the order. The site does not respond. No after-sales or customer service.
Acheteur Vérifié
purchased on 19/03/2018
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5
/5
★★★★★
I'm missing an item (anti-insect pyramids), but I had some problems with my order which were quickly resolved. Customer service is efficient, polite and attentive. Fast shipping. So I'm completely satisfied, despite the missing item!
Acheteur Vérifié
purchased on 16/03/2018
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1
/5
★☆☆☆☆
After almost 20 days, still nothing. Also no reply to the email sent and they don't answer the phone. Credit card charged immediately.
Acheteur Vérifié
purchased on 07/03/2018
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1
/5
★☆☆☆☆
Not satisfied because you put products online that you do not have your shipping costs its expensive even if the purchase is a certain amount.
Acheteur Vérifié
purchased on 15/03/2018
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3
/5
★★★☆☆
No answer to my e-mail about the missing product to claim my credit.
Acheteur Vérifié
purchased on 14/03/2018
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5
/5
★★★★★
Very good product, pleasant on the skin and sublime scent.
Acheteur Vérifié
purchased on 14/03/2018
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5
/5
★★★★★
No worries. Order arrived on time. Pleasant contact with customer service
Acheteur Vérifié
purchased on 13/03/2018
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1
/5
★☆☆☆☆
Five products were missing and I would have liked a refund rather than a credit note that didn't include shipping costs. It's not normal to have to pay again for missing products.
Acheteur Vérifié
purchased on 12/03/2018
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5
/5
★★★★★
Excellent speed; and neat parcel
Acheteur Vérifié
purchased on 10/03/2018
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3
/5
★★★☆☆
Little choice but quality and not too expensive.
Acheteur Vérifié
purchased on 12/03/2018
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5
/5
★★★★★
Serious and fast
Acheteur Vérifié
purchased on 07/03/2018
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3
/5
★★★☆☆
I'm a little disappointed compared to my previous orders, the order processing time was longer without me being informed.
Acheteur Vérifié
purchased on 05/03/2018
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5
/5
★★★★★
Product very well packaged, fast delivery
Acheteur Vérifié
purchased on 03/03/2018
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4
/5
★★★★☆
Delivery time respected. Quality and organic products. Interesting prices. I recommend this site to others.
Acheteur Vérifié
purchased on 01/03/2018
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1
/5
★☆☆☆☆
I don't recommend this site to anyone, a very bad experience which was the first and the last, received half of my order without warning me beforehand, received a parcel completely ripped all over with (expensive) products missing which were sent back to me 48H later but to contact customer service you have to phone about twenty times during the day to hope to get an answer. since february 28, i've been promised a refund for the missing products on the same day. here we are on march 7, still nothing and no one has replied. i'll never order from them again and i'm informing everyone of my misadventure.
Acheteur Vérifié
purchased on 24/02/2018
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3
/5
★★★☆☆
This spring, many malfunctions, no information from customer service and difficult to get answers if you contact them (email or phone)
Acheteur Vérifié
purchased on 12/02/2018
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5
/5
★★★★★
Everything was perfect!
Acheteur Vérifié
purchased on 28/02/2018
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5
/5
★★★★★
Exactly what I expected
Acheteur Vérifié
purchased on 26/02/2018
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2
/5
★★☆☆☆
Many of the products advertised on the site, and for which I paid, were not the same when I received them. I paid for the products that, according to the site, have the Fairtrade Max Havelaar mark. However, when I received them, there was no Fairtrade MH mark at all. What's more, there were four products I paid for but never received!
Acheteur Vérifié
purchased on 22/02/2018
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