/10
★★★★★
based on 3184 published reviews
★★★★★
based on 3184 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I had trouble finding the main menu after consulting a product. Lack of clarity at times.
Acheteur Vérifié
purchased on 27/02/2015
Translated review
3/5
★★★☆☆
Very fast shipping.
Shame that the packaging is a bit limited, especially for a glass bottle and its container.
Acheteur Vérifié
purchased on 27/02/2015
Translated review
3/5
★★★☆☆
Avan les fete ne commander jamais sa met 1 mois a arriver,,,( mbon apres hor fete les commandes arrive vite sava sympa en plus quand nous avons des enfants a chaque enfants1% VOUS ET REMBOURSEMENT SUR LA COMMANDE BON MOI JEN AI 3 DONC SA VOS LE COUP....:)
Acheteur Vérifié
purchased on 24/01/2015
Translated review
2/5
★★☆☆☆
Insufficient packaging and protection of fragile products (glass bottle packs). Breakage inevitable.
Acheteur Vérifié
purchased on 22/01/2015
Translated review
3/5
★★★☆☆
Fast, well-packaged shipment, but I'm sorry to have to find out on the day I received the parcel that 2 items were missing and out of stock. The shop window and its items represent the reality of the stock, which absolutely must be updated regularly to avoid this kind of unpleasant problem for the customer, especially for a first order. Otherwise, the retailer should have informed the customer by e-mail so that he could be reassured. Nor was there any explanation of my account, and why the 7 eur discount? Communication needs to be reviewed more seriously.
Acheteur Vérifié
purchased on 21/01/2015
Translated review
3/5
★★★☆☆
The parcel arrived in poor condition, with a hole in two places and having been opened and then glued back together incorrectly. No items were missing, but it's unpleasant.
Acheteur Vérifié
purchased on 17/01/2015
Translated review
2/5
★★☆☆☆
I received the incomplete order 13 packages instead of 16.
I was not warned, I noticed it at the control of packages.
I was sent a wrong number of tracking delivery.
It was the first time I ordered may be
the last time.
Hoping that the remainder of my order does not take too long to receive it.
I was not warned, I noticed it at the control of packages.
I was sent a wrong number of tracking delivery.
It was the first time I ordered may be
the last time.
Hoping that the remainder of my order does not take too long to receive it.
Acheteur Vérifié
purchased on 05/01/2015
Translated review
2/5
★★☆☆☆
I paid a supplement (nearly 10) for my order to arrive the next day before 1pm (order placed on Friday) but I didn't receive my parcel until Tuesday. What a disappointment! We're a hotel restaurant and our customers didn't have their products available.
Acheteur Vérifié
purchased on 18/12/2014
Translated review
3/5
★★★☆☆
The order went out on 02/12 and today is the 4th. I haven't received the parcel yet.
Acheteur Vérifié
purchased on 04/12/2014
Translated review
3/5
★★★☆☆
An item turned out to be missing on delivery. Instead of sending it to me as soon as it was available, or crediting my credit card for the difference, I was given a credit on my next order.
I see that it is possible to order unavailable items and that the attitude then adopted by the merchant is to his advantage, not that of the customer.
I see that it is possible to order unavailable items and that the attitude then adopted by the merchant is to his advantage, not that of the customer.
Comment from nosmeilleurescourses.fr:
Hello,
Thank you for your message, which encourages us to be ever more at your service.
For products that are out of stock for a long time, we prefer to issue a voucher rounded up to the nearest euro, in order to compensate you for the undelivered product.
However, if this system does not suit you, we can credit your card for the amount of the undelivered product, in which case, please let us know by writing to us at: [email protected]
Yours sincerely,
Julien
Hello,
Thank you for your message, which encourages us to be ever more at your service.
For products that are out of stock for a long time, we prefer to issue a voucher rounded up to the nearest euro, in order to compensate you for the undelivered product.
However, if this system does not suit you, we can credit your card for the amount of the undelivered product, in which case, please let us know by writing to us at: [email protected]
Yours sincerely,
Julien
Acheteur Vérifié
purchased on 24/11/2014
Translated review
2/5
★★☆☆☆
To my great regret I have not yet received the parcel, there is a serious problem with Kiala. It is therefore likely that I will not repeat the experience for perishable goods. I hope the milk chocolate arrives (if it arrives at all) in good condition.
Acheteur Vérifié
purchased on 15/09/2014
Translated review
3/5
★★★☆☆
I am very disappointed to have paid almost 6 euros Colissimo to receive my package 5 days later. I can understand some hazards but I would have appreciated the commercial gesture that would have the delay.
Comment from nosmeilleurescourses.fr:
Hello, thank you for your message, and we apologize for the long delay. We will reimburse your shipping costs in the form of a voucher, to be used on your next order.
Hello, thank you for your message, and we apologize for the long delay. We will reimburse your shipping costs in the form of a voucher, to be used on your next order.
Acheteur Vérifié
purchased on 26/08/2014
Translated review
3/5
★★★☆☆
Hello,
I placed an order over a week ago and have not yet received my order. The more expensive colissimo corse seems to me an exaggerated rate for the time of reception.
I made an order the same day on another site and received my parcel there is already more than 48h.
Here it is just an information for you, I hope now to receive the parcel in the days which come.
Kind regards
***
I placed an order over a week ago and have not yet received my order. The more expensive colissimo corse seems to me an exaggerated rate for the time of reception.
I made an order the same day on another site and received my parcel there is already more than 48h.
Here it is just an information for you, I hope now to receive the parcel in the days which come.
Kind regards
***
Comment from nosmeilleurescourses.fr:
Hello, thank you for your message. You're right, this delay is too long. We try to be very reactive and fast to send orders (the same day in general if order placed before noon), but we control less the postal routing, abnormally long this time...
Your package should have been delivered yesterday, as indicated by the Colissimo tracking. Please let us know if this is not the case. I have credited your customer account with a voucher equivalent to the shipping costs, to be used on a future order.
Sincerely,
Virginie
Hello, thank you for your message. You're right, this delay is too long. We try to be very reactive and fast to send orders (the same day in general if order placed before noon), but we control less the postal routing, abnormally long this time...
Your package should have been delivered yesterday, as indicated by the Colissimo tracking. Please let us know if this is not the case. I have credited your customer account with a voucher equivalent to the shipping costs, to be used on a future order.
Sincerely,
Virginie
Acheteur Vérifié
purchased on 28/07/2014
Translated review
3/5
★★★☆☆
I was not notified the day my parcel was available at the relay point.
Acheteur Vérifié
purchased on 15/05/2014
Translated review
2/5
★★☆☆☆
I was pleased with the speed of delivery, as well as the 3 chocolate bars as a gift, but not with the state in which I received my products (packets of crackers). They were very tightly packed (not to say compressed) in a small box, and as a result a good proportion of the crackers were crushed and in crumbs... A bit frustrating not to be able to offer them to guests!
Comment from nosmeilleurescourses.fr:
Hello, thank you for your message, which encourages us to be more vigilant when making the package. I have credited your customer account with a voucher for the value of your order, to give us a chance to make up for it next time.
Sincerely,
Virginie
Hello, thank you for your message, which encourages us to be more vigilant when making the package. I have credited your customer account with a voucher for the value of your order, to give us a chance to make up for it next time.
Sincerely,
Virginie
Acheteur Vérifié
purchased on 13/05/2014
Translated review
2/5
★★☆☆☆
Products not good. Delivery too long. Over-packaging.
Comment from nosmeilleurescourses.fr:
Hello, thank you for taking the time to do this review. Concerning delivery times, it is true that by choosing Kiala they are a little longer than by the Post Office. Concerning over-packaging, we have to arbitrate between damaged or broken products, and too much cardboard which is also unpleasant for you. You can always mention at the end of the order if you want less cardboard or recycled cardboard.
Sincerely,
Virginie
Hello, thank you for taking the time to do this review. Concerning delivery times, it is true that by choosing Kiala they are a little longer than by the Post Office. Concerning over-packaging, we have to arbitrate between damaged or broken products, and too much cardboard which is also unpleasant for you. You can always mention at the end of the order if you want less cardboard or recycled cardboard.
Sincerely,
Virginie
Acheteur Vérifié
purchased on 12/05/2014
Translated review
3/5
★★★☆☆
The requests were not respected compared to our initial order (tea in bags instead of loose tea / Wrong quantity of a coffee). Volumes are good but we would have preferred to be contacted to approve changes before delivery
Comment from nosmeilleurescourses.fr :
Hello,
Thank you for your order!
Also, we're really sorry about these preparation errors,
if you wish, we can of course re-deliver the products with the correct packaging.
In that case, don't fail to let us know.
With our renewed apologies,
very cordially,
Julien
Hello,
Thank you for your order!
Also, we're really sorry about these preparation errors,
if you wish, we can of course re-deliver the products with the correct packaging.
In that case, don't fail to let us know.
With our renewed apologies,
very cordially,
Julien
Acheteur Vérifié
purchased on 24/04/2014
Translated review
3/5
★★★☆☆
I am very disappointed by the delivery, in addition to the fact that the deadlines were not met (2 days late), the main package was not delivered, I had a notice to pick it up at the post office when someone was home all day and in addition we have a janitor who takes packages (which happened for the other package), so I lugged the 500m from the post office with this package that weighed quite heavy. If there isn't a firm commitment to time and delivery I wouldn't recommend
Comment from nosmeilleurescourses.fr:
Hello, thank you for your message. Your parcel has indeed been delivered late for several reasons:
- Every day, La Poste collects our parcels at 4pm, so orders placed after 4pm can only be processed the next day.
- Regarding the delivery notice, we will pass on the information so that the letter carrier can ring at customers' homes to make sure they are present.
- Lastly, our system for calculating delivery times did not take into account weekends, and in particular Sundays when the Post Office does not operate (something we will also correct).
Please accept our apologies for the complications this has caused.
We hope to see you back on our site very soon for an order that I hope will generate far fewer complications.
Yours sincerely,
Julien
Hello, thank you for your message. Your parcel has indeed been delivered late for several reasons:
- Every day, La Poste collects our parcels at 4pm, so orders placed after 4pm can only be processed the next day.
- Regarding the delivery notice, we will pass on the information so that the letter carrier can ring at customers' homes to make sure they are present.
- Lastly, our system for calculating delivery times did not take into account weekends, and in particular Sundays when the Post Office does not operate (something we will also correct).
Please accept our apologies for the complications this has caused.
We hope to see you back on our site very soon for an order that I hope will generate far fewer complications.
Yours sincerely,
Julien
Acheteur Vérifié
purchased on 14/01/2014
Translated review
3/5
★★★☆☆
Parcel prepared on 16/12/13 and received on 19/12/13 i.e. 72h. my parcel contained a foie gras which was to be kept between 0 and 4°C (with the isotherm option) but this one was soft because the ice bread was completely defrosted. I'm waiting to open it to see if it's edible... I must admit I hesitate to recommend this type of product.
On the other hand, the other products are RAS
On the other hand, the other products are RAS
Comment from nosmeilleurescourses.fr:
Hello, thank you for your message. Normally, Colissimo parcels arrive within 48 hours. If there's the slightest quality problem, let us know and we'll send you a new foie gras, by TNT (24 h delivery).
Sincerely,
Virginie
Hello, thank you for your message. Normally, Colissimo parcels arrive within 48 hours. If there's the slightest quality problem, let us know and we'll send you a new foie gras, by TNT (24 h delivery).
Sincerely,
Virginie
Acheteur Vérifié
purchased on 22/12/2013
Translated review
3/5
★★★☆☆
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Comment from nosmeilleurescourses.fr:
Thank you for your message. I don't see an advantage code on your Order Form. Please let us know if there has been a product error, we'll send you the correct references right away.
Sincerely,
Virginie
Thank you for your message. I don't see an advantage code on your Order Form. Please let us know if there has been a product error, we'll send you the correct references right away.
Sincerely,
Virginie
Acheteur Vérifié
purchased on 22/12/2013
Translated review
3/5
★★★☆☆
The bag of quinoa I ordered opened in the package.
I placed my order on Thursday, I received it the following Monday.
I placed my order on Thursday, I received it the following Monday.
Comment from nosmeilleurescourses.fr:
Hello, orders are sent out most of the time the same day when they reach us before 2 pm. Yours arrived later, so it left on Friday, to be received on D + 2, i.e. Monday. As for the bag of quinoa, as soon as we learned of the problem, we immediately sent you a new one. We will take greater care to seal bulk bags tightly.
Hello, orders are sent out most of the time the same day when they reach us before 2 pm. Yours arrived later, so it left on Friday, to be received on D + 2, i.e. Monday. As for the bag of quinoa, as soon as we learned of the problem, we immediately sent you a new one. We will take greater care to seal bulk bags tightly.
Acheteur Vérifié
purchased on 25/10/2013
Translated review
2/5
★★☆☆☆
The product expiration dates are far too short: June 2014 for 12 boxes of tea bought in September 2013.
Comment from nosmeilleurescourses.fr:
We offer to exchange or take back, at our expense, any boxes you may have left a little before June 2014. Don't hesitate to contact us at that time.
Virginie
We offer to exchange or take back, at our expense, any boxes you may have left a little before June 2014. Don't hesitate to contact us at that time.
Virginie
Acheteur Vérifié
purchased on 17/09/2013
Translated review
3/5
★★★☆☆
FAST DELIVERY
Products missing upon receipt ( not indicated on site)
Products missing upon receipt ( not indicated on site)
Comment from nosmeilleurescourses.fr:
Thank you for your comment, we try to anticipate stock-outs as best we can. But when a product is out of stock, we will issue a voucher for your next order, automatically credited to your customer account.
Virginie
Thank you for your comment, we try to anticipate stock-outs as best we can. But when a product is out of stock, we will issue a voucher for your next order, automatically credited to your customer account.
Virginie
Acheteur Vérifié
purchased on 17/07/2013
Translated review
3/5
★★★☆☆
1 product missing, 3 others expired 15 days ago ...
Comment from nosmeilleurescourses.fr:
Hello,
Please excuse us for the missing product, a credit note rounded up to the nearest euro has been credited to your customer account.
Also, concerning the 3 other "expired" products, they were DESTOCKING products with a DLUO (Date Limite d'Utilisation Optimale, not to be confused with DLC: Date Limite de Consommation) close to or slightly exceeded.
We took the initiative of creating this "Destockage" department so as not to waste products that are still quite delicious.
However, your comment urges us to redouble our efforts to highlight the DLUO of these products.
Yours sincerely,
Julien
Hello,
Please excuse us for the missing product, a credit note rounded up to the nearest euro has been credited to your customer account.
Also, concerning the 3 other "expired" products, they were DESTOCKING products with a DLUO (Date Limite d'Utilisation Optimale, not to be confused with DLC: Date Limite de Consommation) close to or slightly exceeded.
We took the initiative of creating this "Destockage" department so as not to waste products that are still quite delicious.
However, your comment urges us to redouble our efforts to highlight the DLUO of these products.
Yours sincerely,
Julien
Acheteur Vérifié
purchased on 06/05/2013
Translated review
3/5
★★★☆☆
Very fast shipping.
Biscuits (crêpes dentelle) in crumbs
The rest OK
Biscuits (crêpes dentelle) in crumbs
The rest OK
Acheteur Vérifié
purchased on 03/04/2013
Translated review
3/5
★★★☆☆
A little disappointed to receive the linden deadline "before February 2013. "
For the wafers, I appreciated that you compensated for the March 25, 2013 date by putting a 2nd box in for me.
I'm not a stickler for dates but it dampens the enthusiasm a bit all the same.
Kind regards.
For the wafers, I appreciated that you compensated for the March 25, 2013 date by putting a 2nd box in for me.
I'm not a stickler for dates but it dampens the enthusiasm a bit all the same.
Kind regards.
Acheteur Vérifié
purchased on 31/03/2013
Translated review
2/5
★★☆☆☆
I was disappointed to have received products whose expiration date had passed. fortunately they quickly agreed to send me back the products concerned.
Acheteur Vérifié
purchased on 19/03/2013
Translated review
3/5
★★★☆☆
A mistake in the order corrected after a phone call and too many boxes to throw away once everything is put away
Acheteur Vérifié
purchased on 26/02/2013
Translated review
3/5
★★★☆☆
Good service: order, speed of shipment
but little choice of products and some meme brands as those sold in trade (supermarket) and sold more expensive on your site.
but little choice of products and some meme brands as those sold in trade (supermarket) and sold more expensive on your site.
Acheteur Vérifié
purchased on 08/02/2013
Translated review
3/5
★★★☆☆
The only problem is that it's more expensive than in-store with postage.
Acheteur Vérifié
purchased on 23/10/2012
Translated review