/10
★★★★★
based on 2401 published reviews
★★★★★
based on 2401 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have sent you an email because the parcel was damaged and two figures are missing.
Catherine B.
purchased on 06/08/2024
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Answer from
Papeterie Makkura
Hello,
We have received your email. We are very sorry for this incident. We have proceeded to the refund of the lost products.
If our customer service has met your expectations, we would be grateful if you could update the note accordingly.
Best regards,
Karolina
We have received your email. We are very sorry for this incident. We have proceeded to the refund of the lost products.
If our customer service has met your expectations, we would be grateful if you could update the note accordingly.
Best regards,
Karolina
1/5
★☆☆☆☆
Delivery fee was enormous! would not recommend.
Cristian C.
purchased on 21/03/2024
1/5
★☆☆☆☆
BOF!
Hubert T.
purchased on 17/07/2024
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Answer from
Papeterie Makkura
Hello Hubert, thank you for sharing your review of our Papeterie Makkura website. We are sorry that your experience was not satisfactory. We take your comments into account and are constantly working to improve our services to meet our customers' expectations.
Could you tell us more about what disappointed you about our online store?
We look forward to demonstrating our commitment to quality and excellence in the future.
Could you tell us more about what disappointed you about our online store?
We look forward to demonstrating our commitment to quality and excellence in the future.
1/5
★☆☆☆☆
I have not received my parcel
Francis P.
purchased on 20/04/2024
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Answer from
Papeterie Makkura
Hello,
I hope we have solved the delivery problem.
If you are satisfied with our service, do not hesitate to update your rating.
Thank you in advance and have a nice day,
Karolina
I hope we have solved the delivery problem.
If you are satisfied with our service, do not hesitate to update your rating.
Thank you in advance and have a nice day,
Karolina
1/5
★☆☆☆☆
Fast delivery. Everything as expected
Arlette B.
purchased on 28/03/2024
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Answer from
Papeterie Makkura
Hello,
Can you confirm that the rating is 1 out of 5? Or is it a mistake?
Can you confirm that the rating is 1 out of 5? Or is it a mistake?
1/5
★☆☆☆☆
No delivery.
Hubert T.
purchased on 20/01/2024
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Answer from
Papeterie Makkura
Hello,
I'm sorry for the problems you had with the delivery.
Mondial Relay delivered your parcel in 3 days, which is a good average for them. We offer several carriers, so don't hesitate to choose another one for your next order.
Best regards,
Karolina
I'm sorry for the problems you had with the delivery.
Mondial Relay delivered your parcel in 3 days, which is a good average for them. We offer several carriers, so don't hesitate to choose another one for your next order.
Best regards,
Karolina
1/5
★☆☆☆☆
Hello no because it's not this format that I wanted it's for writing a letter so disappointed. Now it's useless. I'm sorry. Small notepad
Karen T.
purchased on 17/05/2023
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Answer from
Papeterie Makkura
Hello,
I'm sorry to hear that you received a notepad instead of the product you ordered (set of 10 A5 sheets + envelopes).
If we have made a mistake, please do not hesitate to contact us again for the correct product or a refund.
Best regards,
Karolina
I'm sorry to hear that you received a notepad instead of the product you ordered (set of 10 A5 sheets + envelopes).
If we have made a mistake, please do not hesitate to contact us again for the correct product or a refund.
Best regards,
Karolina
1/5
★☆☆☆☆
The order does not correspond to the desired product. I have contacted the site but have not received any reply. Is it possible to return the product and get a refund? It's a pity that no return/exchange paper is added to the order. Cdlt.
Berengere P.
purchased on 31/01/2022
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Answer from
Papeterie Makkura
Hello,
I replied to you on February 5, asking if the product is not what you ordered or if you've changed your mind about buying it.
The return procedure is not the same in each case.
Best regards,
Karolina
I replied to you on February 5, asking if the product is not what you ordered or if you've changed your mind about buying it.
The return procedure is not the same in each case.
Best regards,
Karolina
1/5
★☆☆☆☆
Clip and collect' in a residential building, putting the customer in difficulty: no name of the company on the intercom; impossible to get his parcel?
Onkar K.
purchased on 30/01/2022
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Answer from
Papeterie Makkura
Hello,
We do everything we can to facilitate Click & Collect.
However, you were able to collect your parcel without any problem.
I think your note is very unfair, especially as we make it clear on the site that there is no physical store.
We do everything we can to facilitate Click & Collect.
However, you were able to collect your parcel without any problem.
I think your note is very unfair, especially as we make it clear on the site that there is no physical store.
1/5
★☆☆☆☆
Paper is very small for writing letters and too expensive!
Jennifer S.
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Answer from
Papeterie Makkura
Hello,
I'm writing to find out if there's an error in your review. This review concerns the site as a whole, as well as the service.
Could you please confirm the rating?
Best regards,
Karolina Dopierala
I'm writing to find out if there's an error in your review. This review concerns the site as a whole, as well as the service.
Could you please confirm the rating?
Best regards,
Karolina Dopierala
1/5
★☆☆☆☆
Article ordered on May 4th, received on June 30th. I had to call regularly to get information... no apology message. No commercial gesture, a 5 euro voucher with obligation to buy...
Cerise G.
purchased on 03/05/2021
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