/10
★★★★★
based on 121667 reviews published
★★★★★
based on 121667 reviews published
Latest customer reviews
2/5
★★☆☆☆
Been using petit-fernand for years and years product and delivery has always been great. Sadly this time round there was a massive delay in delivery. Hoping it won't happen again. It wasn't the delivery service that was the issue it was your company that admitted to having a problem at your end!
Mrs L.
Answer from
Petit-Fernand
Hi Laura, Thank you for your message and informing us. We regret that your order was produced with delay and we are sorry for any inconvenience this delay may have caused you. Please contact our costumer service for any further information. Thank you for your trust. Have a lovely day, Chiara Petit-Fernand
2/5
★★☆☆☆
The order was delayed and took a long time. I know it explained once posted takes up to 10 business days to be delivered but it's the time frame from ordering to being shipped out that was the long process and I also got an email to say there was a delay as they are too busy?
Miss S.
Answer from
Petit-Fernand
Dear Sophie, Thank you for sharing your opinion. We apologise for the delay, it happens sometimes and is not predictable. We hope you were happy with the product and it's quality. Have a lovely day, Chiara, Petit-Fernand
5/5
★★★★★
They look great on clothes and do not peel off.
Andrea
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5/5
★★★★★
Fast and efficient
Annick Renda
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Answer from
Petit-Fernand
Bonjour, Merci beaucoup pour cet avis qui nous va droit au coeur!?? A lovely day to you, Elise, C-MonEtiquette
4/5
★★★★☆
This isn't my first order and I'm always satisfied. The only downside this time is the 6 postage for the water bottles, which I find very high.
Invité
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Answer from
Petit-Fernand
Hello, Thank you very much for ordering from us and for your positive feedback. ?? The delivery charge is 6 for items that require more packaging for delivery. But we're delighted you enjoyed your order. Have a nice day, ?? Elise, C-MonEtiquette
5/5
★★★★★
Exactly what I wanted, I'm delighted.
Same
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Answer from
Petit-Fernand
Hello, Thank you very much for your positive feedback. We are delighted to read that you liked your order. ?? Have a nice day, Elise, C-MonEtiquette
5/5
★★★★★
I have already ordered several times. The last time I ordered, I received the wrong stickers. But the problem was solved quickly and easily. Thanks again.
Katrin F.
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Answer from
Petit-Fernand
Hello Katrin, Thank you very much for your order and your review. We are always here to help you in the best possible way. Have a nice day, Elise, EsIstMeins
1/5
★☆☆☆☆
Very disappointed by the delivery time! 15 days to receive the order! My son will be going on his school trip without his labelled things! Nb: a good marker did the trick! Never again
Émilie Romero
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Answer from
Petit-Fernand
Hello Emilie, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence on the postal service and are not dependent on the vagaries and delays of postal deliveries. Please note, however, that we do offer express delivery for urgent shipments. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
4/5
★★★★☆
The order arrived a first time wrong but after reporting it was promptly resent corrected
Francesca
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Answer from
Petit-Fernand
Good morning, Thank you very much for your comment, which is so valuable to us. I wish you a good day ? Elise, Petit-Fernand
5/5
★★★★★
Following a problem with my order I received a new pack of labels. Thank you for the responsiveness of your customer service.
Agathe Laurent-bellue
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Answer from
Petit-Fernand
Hello Agathe, I'm sorry to hear about this inconvenience with your order. ?? We have tried to contact you, we have left you a voice message on your answering machine and we have just sent you an email to get more information about the problem you are experiencing. We look forward to hearing from you and wish you a pleasant day. Elise, C-MonEtiquette
5/5
★★★★★
Quality products
Monique Gay
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Answer from
Petit-Fernand
Hello, Thank you very much for your valuable opinion. Have a nice day, ? Elise, C-MonEtiquette
5/5
★★★★★
3 back-to-school orders
Carole Cognard
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Answer from
Petit-Fernand
Hello, Thank you very much for ordering from us and for your positive review! Have a nice day, ? Elise, C-MonEtiquette
5/5
★★★★★
Professional, helpful, accurate . A guarantee
Valeria M.
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Answer from
Petit-Fernand
Good morning Valeria, Thank you for your message. We are glad you are satisfied with your experience with Petit-Fernand, we thank you for your trust. See you soon ?? Chiara Petit-Fernand
5/5
★★★★★
Very usable site, great variety of products. pretty fast shipping.
Gn
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Answer from
Petit-Fernand
Good morning Giulia, We are very pleased to read your words, we are glad that your experience with us was positive and that the purchase on the site was easy. I wish you a good day ? Chiara Petit-Fernand
4/5
★★★★☆
Great products with really nice graphics and done well. Some delay in shipping however solved 🙂
Francesca M.
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Answer from
Petit-Fernand
Good morning Francesca, Thank you very much for sharing your opinion, We are glad you are satisfied with our products and generally with the service. We wish you a good day! ?? Chiara Petit-Fernand
5/5
★★★★★
Great, they are great
Natalia
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5/5
★★★★★
The good printing of the name badges
Klaus B.
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Answer from
Petit-Fernand
Hello Klaus, Thank you very much for your order and your kind comment. ?? Have a nice day, Elise, EsIstMeins
5/5
★★★★★
Second order and I'm really happy. The labels are superb and I received them in 2 days! Thank you so much!
Elodie Benharkate
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5/5
★★★★★
Very happy with my purchase. Quality water bottle.
Audrey
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Answer from
Petit-Fernand
Hello, Thank you for your trust and loyalty, it means a lot to us! ? A lovely day to you, Elise, C-MonEtiquette
5/5
★★★★★
Perfect product and great service
Laura Temiño
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1/5
★☆☆☆☆
A month later it says delivered and I have not received anything. The customer service phone is NOT free, they make excuses and say that they will send it again. From the time you order until everything arrives, always with some problem in between, 2-3 months. On the other hand, bad printing QUALITY. It looks pixelated. I have ordered several times just in case there have really been punctual errors but in ALL the orders I have had some kind of problem. I really do not repeat
Paula Z
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Answer from
Petit-Fernand
Hi Paula, We are sorry to hear that you have had two anomalies in a row in 7 months. The delivery anomaly unfortunately comes from the transport company. It is a rare occurrence but unfortunately it can happen as with any company that needs transportation. Regarding your call this morning, we have reimbursed you, as indicated in your email. We apologize for everything that happened. Good day, Sandra de Petit-Fernand
5/5
★★★★★
Great quality products
Andra I.
Answer from
Petit-Fernand
Hello Andra, Thank you for your kind words ?? The whole Petit-Fernand team would like to thank you! Have a nice day, Chiara Petit-Fernand
5/5
★★★★★
Top jadore je recommande a fond
Ibtiseime Mannai
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Answer from
Petit-Fernand
Hello, Thank you so much for your feedback, we really appreciate it! ?? Have a nice day, Elise, C-MonEtiquette
2/5
★★☆☆☆
After the labels with the wrong names were delivered after almost 1.5 months, we unfortunately had to realize that they were of poor quality and that fewer were delivered than we had ordered.
Jennny
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Answer from
Petit-Fernand
Hello, We are sorry that you had a bad experience with us. We are also sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. We have contacted you to get pictures of the problem. Have a nice day, Elise, EsIstMeins
5/5
★★★★★
Top quality, fast and impeccable service! The labels are very practical, I've been using them for years!
Invité
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Answer from
Petit-Fernand
Hello, Thank you very much for your confidence. We're delighted that you like your order and the quality! Have a nice day, ? Elise, C-MonEtiquette
5/5
★★★★★
The labels are exactly what I expected every time. They're high quality, and this isn't my first order. I'm delighted.
Amandine
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Answer from
Petit-Fernand
Hello, Thank you very much for your positive review which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
5/5
★★★★★
Always super satisfied with you!!!
Boffi S.
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Answer from
Petit-Fernand
Good morning, Thank you very much for your comment, which is so valuable to us. I wish you a good day ? Elise, Petit-Fernand
5/5
★★★★★
Quick and easy
Cliente
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5/5
★★★★★
Unfortunately, I initially received the wrong labels. However, customer service reacted very quickly and immediately sent me the correct labels. They also sent me a discount code as compensation. Mistakes are human, they can happen. The important thing for me is that they responded quickly and in a friendly manner.
Julia
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Answer from
Petit-Fernand
Good day Julia, We are sorry that you are experiencing this bad experience, but we are still happy that the proposed solution was satisfactory for you. We are always here to help you and your satisfaction is our priority. ? Have a nice day, Elise, EsIstMeins
5/5
★★★★★
I was able to customize my labels easily because there's so much choice.
Cat
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Answer from
Petit-Fernand
Hello, Thank you very much for choosing us for your order and for leaving us such a positive note. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette