/10
★★★★★
based on 4598 published reviews
★★★★★
based on 4598 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Ordered on January 10th, no news until I received it in June.
Philippe O.
Translated review
1/5
★☆☆☆☆
Products indicated in stock, which was inaccurate. Visa card debited upon ordering.
Jean Francois B.
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1/5
★☆☆☆☆
After receiving an item, I realized that the item did not correspond to the description on the website. There was a problem of dimension. After calling the after-sales service to explain the problem, the seller told me that there was nothing he could do and that it was the fault of his supplier. He did not want to take charge of the return costs for a product that did not conform to the description. For me it will be the 1st and last time I order on this site. Not at all commercial!
Jérémy B.
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1/5
★☆☆☆☆
Hello too long the apron has arrived cordially to all the team picksea
Denis P.
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1/5
★☆☆☆☆
Little communication No response to my email No commercial system
Jean Marie D.
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1/5
★☆☆☆☆
I ordered a pack of offshore boat license at the beginning of April that I still haven't received. I don't think it's right to charge for a product you don't have.
Thierry L.
Translated review
1/5
★☆☆☆☆
Package not received Post Office must investigate
Patrick D.
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1/5
★☆☆☆☆
After ordering online, I did not receive any information for 3 weeks. I called to inquire and was told that the supplier had not yet sent the package, but that it should arrive the following week. That the supplier is late is understandable, but not being informed of the delay by email or text is unacceptable! I even wondered if the order had been registered.
Sylvie A.
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1/5
★☆☆☆☆
Hello, Very dissatisfied order of 3 bags only 1 received.
Perrier F.
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1/5
★☆☆☆☆
I sent you a message 15 days ago to be reimbursed and I still haven't had an answer
Julien H.
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1/5
★☆☆☆☆
I am not satisfied, my order was 2 months late, no mail from you I had to call 2 times and when I ask why I am not warned, a lady said we can not call everyone .... not very commercial
Thibault R.
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1/5
★☆☆☆☆
The delivery is too long a week that my package is in delivery and still not received
Nathalie T.
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1/5
★☆☆☆☆
Very disappointing. The product (40 mm long flat calipers) is announced in stock but the order is sent only after 4 weeks. Without any news, I had to contact myself to get information and understand what was going on: waiting for the supplier. I absolutely needed it for the Christmas vacations. I was right to anticipate my purchase in November... Moreover, for an unknown reason, the package was not delivered to the requested relay point. Last surprise: when I finally get my order back, I notice that the flat stirrups are not the size I ordered (50 mm instead of 40 mm). Very long delays, unsolicited information, modified delivery, non-compliant order: full marks! Usually I never put reviews (positive or negative) but this is out of the ordinary enough to deserve it.
Vianney D.
Translated review
1/5
★☆☆☆☆
Correct order taking, mention of stock, etc. .... It's after that it spoils! Link to the carrier : zero Answers to customer messages on the site ; several days delay.... Muddy explanation.... Lost product Refund proposal on December 24: not before January 31 because the accountant is on vacation! Are you sure you want to do a satisfaction survey? !!!! Do competitive intelligence instead.....
Francois F.
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1/5
★☆☆☆☆
I was patient because there was no urgency to repair my sail and because you were very kind on the phone but it is not normal that you continue to promote on the internet a product that you have been out of stock for three months (with the mention delivered within a week), this shows at least a negligence on your part
Fabice D.
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1/5
★☆☆☆☆
Products in conformity with the order Delay initially not announced, then claimed and commitment not kept 2 times
Pierre C.
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1/5
★☆☆☆☆
Hello, Marine card ordered on 21 /11 received on 12 /12, while it should have arrived between 02 and 05 /12 and I needed it of course on those dates. When I called, the person on the phone gave me the impression that it was an oversight, she offered to reimburse me because I told her that the other people in the training had received it on time (ordered from competitors) and assured me that I would have it on the 11th, I went to the relay point, still not arrived. So I will not repeat the experience, because I am dissatisfied with the service and I am behind in my training. Sincerely
Stephane R.
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1/5
★☆☆☆☆
I received a message from the carrier indicating a return to sender The letter carrier told me the next day that the package was leaking a viscous liquid Not packed well enough? Or mistreated? Or both.... Not yet received
Francki V.
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1/5
★☆☆☆☆
Disappointed after a refusal to group my last two orders to give me free shipping. Instead you offered me the delivery for the next order which for me is not a commercial gesture, just a way to push me to buy.
Romain C.
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1/5
★☆☆☆☆
6 weeks to receive my order. No information from picksea. The least they can do is to inform the customer.
Frédéric B.
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1/5
★☆☆☆☆
I placed an order on October 28, and paid an additional shipping charge of *** for express delivery on October 30. We are on November 12 and I still have nothing! despite several calls and a new shipment of my order on October 6 for delivery on October 8. The carrier says he came to my home: false, I did not move all day, and warns me on the 9th of his delivery at a partner shop in a town near here (and after having, initially, indicated to have given me the shipment in person!) I am outraged and furious. Advice: bring up the problem of the delivery driver *** to TNT, change the carrier ? ( *** ?) On the other hand, it is annoying to get the number *** and a voice mail when you do the *** to contact the company. You really have to insist that someone answers.
Anne-marie R.
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1/5
★☆☆☆☆
Missing a product order blocked and refund to cry this site is to ban
Thierry E.
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1/5
★☆☆☆☆
The product I ordered is not the one I received. I ordered the Pezl carabiner clip which, on the site, was in its old version and in yellow/gold color. However, I received the new one, orange in color and without the same properties. I was looking for this specific product and the new one, which was sent to me, does not meet my expectations at all.
Marie C.
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1/5
★☆☆☆☆
Items that do not fit their description
Merlin C.
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1/5
★☆☆☆☆
You announce missed deadlines you sell products that you do not have Very dissatisfied with your services
Gerard V.
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1/5
★☆☆☆☆
Hello, a purchase made on the site Picksea the 20 /august /2019 for a waterproof bag for a total value of ***,. I received quite quickly the 23 /aoÅ"t and as soon as I receive the package I realize that it does not suit me, I return it within the hour with the return form as indicated in the package and shipping costs of *** at my expense in collissimo .SO, I paid twice for transport for an unfortunate thing to ***, total cost *** . The next time I buy from a small merchant near me. Since then I have no news from this site or anyone else, nor refund, my consumer association will be notified when I return from vacation. It is certain that on *** the problem would already be settled. It is all the same regrettable that the example comes from America. It goes without saying that I am not at all satisfied and that to put 1 star while at A is worth only 0.
Philippe C.
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1/5
★☆☆☆☆
Order still not received !!!!
Michel A.
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1/5
★☆☆☆☆
Bad experience made, order placed, accepted and paid ... to finally be informed that the article is no longer available in the chosen color!
Anne V.
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1/5
★☆☆☆☆
- When you press "forgot password", it doesn't work. - after 10 days my order has still not been shipped - I asked for information about this on the site, I did not get an answer.
Fred R.
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1/5
★☆☆☆☆
I am not satisfied at the moment; there is a delay for my order which has still not arrived. The exchanges with the customer service are rare or non-existent. I have had only one answer to my numerous questions. I don't find this very serious, but I hope that my order (a birthday present for my son) will arrive very soon.
Eric C.
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