9.6/10
★★★★★
based on 2121 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
I made a complaint and no response.
Magali P.
Magali P.
purchased on 10/01/2025 
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1/5
★☆☆☆☆
I still haven't received anything
Olivia P.
Olivia P.
purchased on 16/12/2024 
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Answer from Podevache
Hello Olivia, thank you for your feedback. According to the tracking number, your package was delivered on 12/31/2024. Please do not hesitate to contact us if you have not been able to collect your order. Best regards, The Pôdevache team
1/5
★☆☆☆☆
Goods never arrived, will be sending back when they do get here
Verity R.
Verity R.
purchased on 15/12/2024 
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1/5
★☆☆☆☆
Arrived just in time for Christmas and very happy with the models chosen We've made a lot of people very happy.
Elizabeth T.
Elizabeth T.
purchased on 15/12/2024 
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Answer from Podevache
Hello Elizabeth, thank you very much for your positive review! We're delighted to have been able to provide you with models that have made people happy for Christmas. We'll continue to improve our service to ensure your complete satisfaction. We look forward to seeing you on Pôdevache.
The Pôdevache team
1/5
★☆☆☆☆
The cushion I received looks nothing like the photo on the website! The so-called "velvet" fabric is so thin that you can see through it with a rag!
Delphine J.
Delphine J.
purchased on 14/12/2024 
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1/5
★☆☆☆☆
Order not yet received
Dominique K.
Dominique K.
purchased on 10/12/2024 
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1/5
★☆☆☆☆
I ordered two cushions from stock and they were no longer available. Very disappointed.
Christian G.
Christian G.
purchased on 13/12/2024 
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1/5
★☆☆☆☆
The print did not render as pictured, the colors were dull and drab. I returned the item.
Sarah S.
Sarah S.
purchased on 10/12/2024 
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1/5
★☆☆☆☆
I never received my order. I have sent complaint emails but nothing happens. I ask what's going on and don't even get an answer. This site is a scam, don't order from it!
Ophelie Q.
Ophelie Q.
purchased on 06/12/2024 
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Answer from Podevache
Hello Ophelie, we're sorry for your negative experience on our site. Following your email, we immediately opened a dispute with our carrier and got back to you as soon as we had more information about the status of your package. We also offered to return your package, which you accepted. Your package was delivered within 48 hours. We sincerely apologize for any inconvenience caused.
The Pôdevache team
1/5
★☆☆☆☆
Satisfied with my order but disappointing delivery: the parcel was thrown over the gate and therefore sat in the rain all day.
Sylvie H.
Sylvie H.
purchased on 03/12/2024 
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Answer from Podevache
Hello Sylvie, thank you for sharing your experience with our Pôdevache website. We are very sorry for the disappointing delivery. We will do our best to improve in the future and avoid this kind of situation. We hope you enjoyed your order. Thank you for your trust and support. The Pôdevache team
1/5
★☆☆☆☆
Very high quality placemats However, the designs are a little bland.
Veronique P.
Veronique P.
purchased on 29/11/2024 
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1/5
★☆☆☆☆
Carpet ordered beige and received gray. I emailed with photos and was told there was nothing they could do for me ...
Sonia B.
Sonia B.
purchased on 28/11/2024 
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1/5
★☆☆☆☆
The parcel arrived damaged and I put the painting back on the side of the road.
Fatia Z.
Fatia Z.
purchased on 27/11/2024 
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Answer from Podevache
Hello Fatia, thank you for your feedback. We sincerely regret that your package arrived damaged and that this caused you inconvenience. We will take your comments into consideration and pass on the information to our delivery service provider. We apologize for the inconvenience.
The Pôdevache team
1/5
★☆☆☆☆
I am dissatisfied with Podevache who has still not managed to deliver my order 31265 for 127.20€ dated November 27th. Despite numerous contacts with your company and the DPD carrier, I have not received my order. Given your inability to process my order, I can only ask for a refund.
Elisabeth B.
Elisabeth B.
purchased on 27/11/2024 
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Answer from Podevache
Hello Elisabeth, we are very sorry for the delivery problems you have encountered. Your order was delivered to our carrier on December 3. The relay point you chose for your delivery is not available and we have contacted you several times to find out your new delivery choice. Please get back to us as soon as possible.
The Pôdevache team
1/5
★☆☆☆☆
Extremely satisfied Thank you very much
Valerie A.
Valerie A.
purchased on 25/11/2024 
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1/5
★☆☆☆☆
Very disappointed with the color of the sets
Laurence B.
Laurence B.
purchased on 23/11/2024 
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Answer from Podevache
Hello Laurence, thank you for your feedback. We are sorry that the color of the sets did not meet your expectations. Please do not hesitate to return your products if they are not to your liking.
The Pôdevache team
1/5
★☆☆☆☆
I have not received my package. I'm still waiting to hear from you!!!!
Veronique M.
Veronique M.
purchased on 18/11/2024 
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Answer from Podevache
Hello Véronique, we're sorry you still haven't received your parcel. It was shipped on November 20 and reported as delivered on November 21. An investigation has been opened to determine the whereabouts of your parcel. We will get back to you as soon as possible with a solution. We apologize again for the inconvenience.
The Pôdevache team
1/5
★☆☆☆☆
Pretend goods are coming from Germany whilst it's coming from UK and then you are stuck paying 30% VAT and border costs. And it took ages to arrive. Do not recommend. No customer service on top.
Melissa P.
Melissa P.
purchased on 03/11/2024 
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Answer from Podevache
Hello Melissa, we're sorry you had a bad experience on our site. Our products are sent from France and do not transit via the UK to Belgium. After inspection of your photos by our quality department, the coasters were in conformity. Please do not hesitate to return the item for a refund.
The Pôdevache team
1/5
★☆☆☆☆
Unfortunately the colors were not good. I had to return the package....
Dominique R.
Dominique R.
purchased on 13/08/2024 
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Answer from Podevache
Hello Dominique, we're sorry to hear that you've had problems with the colors of your products. Customer satisfaction is very important to us and we take all feedback into account to improve the shopping experience on our site. Thank you for sharing your opinion with us.
The Pôdevache team
1/5
★☆☆☆☆
The products in general meet my expectations, but less so the content of my order. After-sales service is rather slow. Kind regards
Natalia G.
Natalia G.
purchased on 07/08/2024 
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Answer from Podevache
Hello Natalia, thank you for sharing your opinion with us. We're delighted that our products are meeting your expectations.
During this summer period, our after-sales team is reduced and response times are exceptionally long. We apologize for any inconvenience caused. We thank you for your confidence and hope to see you soon.
Sincerely yours, the Pôdevache team.
1/5
★☆☆☆☆
The colors of the cushion are much paler than those on the site and it's not real "velvet" but just a fluffy fabric, really very disappointing!
Delphine J.
Delphine J.
purchased on 30/07/2024 
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1/5
★☆☆☆☆
What I ordered was not delivered
Celine M.
Celine M.
purchased on 28/07/2024 
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Answer from Podevache
Hello Celine, thank you for your feedback. We're sorry to hear that you haven't received your order. Could you please contact us so that we can solve this problem as soon as possible? We will do our best to deliver what you ordered as soon as possible. We hope you'll give us another chance to show you our commitment to customer satisfaction.
The Pôdevache team.
1/5
★☆☆☆☆
Received the item and sent it back immediately. The picture on the website is misleading as it looks like the coaster has relief but it doesn't; a piece of linoleum! However, I must admit that the product description is clear, I should never have ordered knowing that I would have to pay for the return!
Valerie G.
Valerie G.
purchased on 30/06/2024 
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Answer from Podevache
Hello Valerie,
We're sorry you weren't satisfied with your order. We do have many trompe l'oeil designs, but all our products are printed on vinyl. We do our best to provide clear and accurate descriptions of our products, but we take your comments very seriously and will do our utmost to improve our site and avoid any confusion in the future.
The Pôdevache team
1/5
★☆☆☆☆
Candles not conforming to their descriptions.
Lea F.
Lea F.
purchased on 27/05/2024 
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Answer from Podevache
Hello Lea, thank you for your review. We're sorry you had a disappointing experience with our candles. Could you please contact us directly by e-mail at [email protected] to find out why you are not satisfied?
The Pôdevache team
1/5
★☆☆☆☆
Disappointing: The rendering of the copies received does not correspond to what is shown on the site: much darker and without contrast. Items can be returned, but at the buyer's expense (which is more than €10).
Mireille C.
Mireille C.
purchased on 19/05/2024 
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Answer from Podevache
Hello Mireille, we're sorry to hear that you were disappointed with the items you received. We would like to assure you that we do our utmost to ensure that our products correspond to the photos presented on our site. We also understand your dissatisfaction with the return shipping costs, but would like to remind you that we do our utmost to provide you with a pleasant shopping experience. Thank you for your understanding.
The Pôdevache team
1/5
★☆☆☆☆
I am not satisfied at all! I still haven't received my parcel, I absolutely have to change my delivery service!
Marjorie D.
Marjorie D.
purchased on 15/05/2024 
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Answer from Podevache
Hello Marjorie, we are very sorry that you have not yet received your parcel. Your parcel was dispatched 2 days after the date of your order, but the carrier has indeed encountered problems in the delivery of your parcel. We apologize for the inconvenience.
The Pôdevache team
1/5
★☆☆☆☆
My order is what I expected.
Martine C.
Martine C.
purchased on 13/05/2024 
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1/5
★☆☆☆☆
The carpet didn't meet my expectations and I had to pay €30 in return costs to have it refunded.
Emilie M.
Emilie M.
purchased on 05/05/2024 
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Answer from Podevache
Hello Emilie, we're sorry the carpet didn't meet your expectations. Indeed, as indicated in our terms and conditions, return shipping costs are at the customer's expense. Sincerely, the Podevache team.
1/5
★☆☆☆☆
Nice! But disappointed because it's not what I ordered
Violette Gladys S.
Violette Gladys S.
purchased on 04/05/2024 
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Answer from Podevache
Hello Violette Gladys, thank you for taking the time to share your review. We're sorry to hear that your order didn't live up to your expectations. Could you please send us a photo of the item received so that we can understand what happened?
The Pôdevache team
1/5
★☆☆☆☆
I am very satisfied with my orders. The product conforms to the site and is of good quality, delivery times are short and respected.
Martine P.
Martine P.
purchased on 28/04/2024 
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