/10
★★★★★
based on 2121 published reviews
★★★★★
based on 2121 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Top
Nancy M.
purchased on 25/04/2024
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1/5
★☆☆☆☆
Super Conforms to the visual on the site
Nicolas C.
purchased on 19/03/2024
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1/5
★☆☆☆☆
Set too small and impractical
Martine F.
purchased on 23/03/2024
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Answer from
Podevache
Hello Martine, thank you for your feedback. We are sorry that the set you received did not meet your expectations. We will do our best to improve our products in the future. Please do not hesitate to return the product if you are not entirely satisfied.
The Pôdevache team
The Pôdevache team
1/5
★☆☆☆☆
Two weeks later I still haven't received my order. It is absolutely necessary to propose the delivery in point relay!
Alix L.
purchased on 02/03/2024
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Answer from
Podevache
Hello Alix, thank you very much for your feedback. We are sorry for the delay in delivery, we do our best to improve our services and we take into account your suggestion for the delivery in point relay. We hope to be able to satisfy you for your next purchases.
The Pôdevache team
The Pôdevache team
1/5
★☆☆☆☆
Of the two placemats purchased. One had red spots that appeared within a few days.
Answer from
Podevache
Hello Dorothee,
We're very sorry that you've had a problem with one of our placemats. We take our customers' satisfaction to heart and will do our utmost to resolve this problem quickly. We invite you to contact us directly by email at [email protected] in order to find a satisfactory solution for you. We hope that despite this incident, you will continue to appreciate our brand and our products. Thank you for your confidence, the Pôdevache team.
We're very sorry that you've had a problem with one of our placemats. We take our customers' satisfaction to heart and will do our utmost to resolve this problem quickly. We invite you to contact us directly by email at [email protected] in order to find a satisfactory solution for you. We hope that despite this incident, you will continue to appreciate our brand and our products. Thank you for your confidence, the Pôdevache team.
1/5
★☆☆☆☆
PACKAGE NOT RECEIVED
Charlotte F.
purchased on 07/02/2024
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Answer from
Podevache
Hello Charlotte,
Thank you for your feedback. We are sorry to hear that your package has not been received. It was shipped on February 12. We will reship it as soon as possible.
The Pôdevache team
Thank you for your feedback. We are sorry to hear that your package has not been received. It was shipped on February 12. We will reship it as soon as possible.
The Pôdevache team
1/5
★☆☆☆☆
Very happy with my order
Martine H.
purchased on 28/01/2024
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1/5
★☆☆☆☆
The service provider in charge of the dpd delivery really sucked at late delivery 3 times! With delivery dates not kept. So although the product meets my expectations, I won't be recommending pdts podevache as long as dpd remains its delivery service provider.
Ladislas S.
purchased on 22/01/2024
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Answer from
Podevache
Hello Ladislas,
We are sorry to hear that you have experienced problems with the delivery of your Pôdevache order. We do our best to work with the most reliable providers in order to guarantee punctual delivery, unfortunately this was not the case for your order and we sincerely apologize. We will take your feedback into account and work with our supplier to improve our delivery service. We hope you will give us another chance in the future.
The Pôdevache team.
We are sorry to hear that you have experienced problems with the delivery of your Pôdevache order. We do our best to work with the most reliable providers in order to guarantee punctual delivery, unfortunately this was not the case for your order and we sincerely apologize. We will take your feedback into account and work with our supplier to improve our delivery service. We hope you will give us another chance in the future.
The Pôdevache team.
1/5
★☆☆☆☆
The color is different from the
Infinitio I.
purchased on 14/01/2024
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Answer from
Podevache
Hello Infinitio,
We're sorry you weren't satisfied with the color of your cushion. Please do not hesitate to send us an email at [email protected] so that we can work together to find a solution.
The Pôdevache team
We're sorry you weren't satisfied with the color of your cushion. Please do not hesitate to send us an email at [email protected] so that we can work together to find a solution.
The Pôdevache team
1/5
★☆☆☆☆
Order not received
Christian C.
purchased on 08/01/2024
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Answer from
Podevache
Hello Christian,
We're sorry you haven't yet received your order. According to your tracking number, your package has been delivered since January 19th. If this is not the case, please contact us directly by email so that we can find a solution for you.
The Pôdevache team
We're sorry you haven't yet received your order. According to your tracking number, your package has been delivered since January 19th. If this is not the case, please contact us directly by email so that we can find a solution for you.
The Pôdevache team
1/5
★☆☆☆☆
A very high priced placemat for poor quality, the print is already damaged after only a week's use ... Very disappointed
Berangere M.
purchased on 22/12/2023
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Answer from
Podevache
Hello Bérangère,
We're sorry to hear that you've experienced problems with our Pôdevache placemat. Please feel free to send us an email with a photo of your product so that we can work together to find a solution. Thank you for sharing your experience with us, we are continually working to improve our service and your feedback is very valuable to us. We look forward to hearing from you again in the future.
The Pôdevache team.
We're sorry to hear that you've experienced problems with our Pôdevache placemat. Please feel free to send us an email with a photo of your product so that we can work together to find a solution. Thank you for sharing your experience with us, we are continually working to improve our service and your feedback is very valuable to us. We look forward to hearing from you again in the future.
The Pôdevache team.
1/5
★☆☆☆☆
The description of personalized products on the website is limited and confusing. It would be wise to write in black and white which style of typography is used for which model. You could even add photos to match. I was expecting to be shown the finished model for validation before printing. I'm very disappointed with the final result and the customer service / after-sales service is very poor.
Stéphanie N.
purchased on 19/12/2023
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Answer from
Podevache
Hello Stéphanie,
We're sorry that you're disappointed with the end result and that our customer service didn't meet your expectations. We will take your comments into consideration and assure you that our descriptions of customized products will be clearer to avoid such inconveniences. We do our best to improve our service and your satisfaction. Thank you for your feedback.
The Pôdevache team
We're sorry that you're disappointed with the end result and that our customer service didn't meet your expectations. We will take your comments into consideration and assure you that our descriptions of customized products will be clearer to avoid such inconveniences. We do our best to improve our service and your satisfaction. Thank you for your feedback.
The Pôdevache team
1/5
★☆☆☆☆
Crap
Jean-claude B.
purchased on 14/12/2023
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Answer from
Podevache
Hello Jean-Claude,
We're sorry you're disappointed with Pôdevache products. However, we can assure you that all our vinyl placemats are made in France at our factory in Valence, Drôme. We invite you to take a look at our manufacturing processes on our social networks to find out more about the origin of our products. Finally, if you are not satisfied with your order, please return it to us for a full refund.
The Pôdevache team
We're sorry you're disappointed with Pôdevache products. However, we can assure you that all our vinyl placemats are made in France at our factory in Valence, Drôme. We invite you to take a look at our manufacturing processes on our social networks to find out more about the origin of our products. Finally, if you are not satisfied with your order, please return it to us for a full refund.
The Pôdevache team
1/5
★☆☆☆☆
I thought the name "podevache" would be on the set.
Anne S.
purchased on 04/12/2023
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Answer from
Podevache
Hello Anne,
It's not right that the Pôdevache brand name is not written on the placemat. As it's a dark model that you ordered, the name should still be marked in black on the bottom right-hand corner of the placemat. If this is not the case, please let us know so that we can find a solution.
The Pôdevache team
It's not right that the Pôdevache brand name is not written on the placemat. As it's a dark model that you ordered, the name should still be marked in black on the bottom right-hand corner of the placemat. If this is not the case, please let us know so that we can find a solution.
The Pôdevache team
1/5
★☆☆☆☆
The delivery system or the choice of carrier is really not adapted to this holiday season .... You pay delivery charges and the service is not rendered.
Laurence K.
purchased on 09/12/2023
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Answer from
Podevache
Hello Laurence,
We are very sorry that you were disappointed with the delivery service. We have escalated the various issues to the carrier in order to provide you with a better experience. Unfortunately, they are very busy at Christmas time. We will do our best to ensure that you are satisfied with our services in the future.
The Pôdevache team
We are very sorry that you were disappointed with the delivery service. We have escalated the various issues to the carrier in order to provide you with a better experience. Unfortunately, they are very busy at Christmas time. We will do our best to ensure that you are satisfied with our services in the future.
The Pôdevache team
1/5
★☆☆☆☆
Delivery with DPD was a disaster... and it's not the first time this carrier has failed. A real pain to receive my parcel 🥵
Sylvaine G.
purchased on 04/12/2023
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Answer from
Podevache
Hello Sylvaine,
We are very sorry that you have encountered these difficulties with DPD. We apologize and hope your next experience with Pôdevache will be better.
The Pôdevache team
We are very sorry that you have encountered these difficulties with DPD. We apologize and hope your next experience with Pôdevache will be better.
The Pôdevache team
1/5
★☆☆☆☆
Much less be than durbuinternet
Caroline E.
purchased on 04/12/2023
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Answer from
Podevache
Hello Caroline,
Thank you for taking the time to share your opinion. We appreciate your feedback and take your comments very seriously. We are sorry that the product did not meet your expectations.
The Pôdevache team
Thank you for taking the time to share your opinion. We appreciate your feedback and take your comments very seriously. We are sorry that the product did not meet your expectations.
The Pôdevache team
1/5
★☆☆☆☆
Non-compliance with telephone instructions (accents) 2 inappropriate text heights
Fred E.
purchased on 02/12/2023
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Answer from
Podevache
Hello Fred,
We're really sorry for the lack of compliance. Could you please contact us directly by email so that we can find a solution together?
The Pôdevache team
We're really sorry for the lack of compliance. Could you please contact us directly by email so that we can find a solution together?
The Pôdevache team
1/5
★☆☆☆☆
I ordered a framed poster: it arrived broken because it was insufficiently protected. Fortunately, I was able to get a prompt refund.
Sylvie B.
purchased on 24/11/2023
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Answer from
Podevache
Hello Sylvie,
We're sorry you had such a bad experience with us. We take your feedback very seriously and will do everything we can to make sure it doesn't happen again. Thank you very much for your comment.
The Pôdevache team
We're sorry you had such a bad experience with us. We take your feedback very seriously and will do everything we can to make sure it doesn't happen again. Thank you very much for your comment.
The Pôdevache team
1/5
★☆☆☆☆
-
Ilaria F.
purchased on 17/11/2023
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1/5
★☆☆☆☆
Big problem with the delivery company and still waiting for half of my order. So not satisfied at all for an order of almost 200 euros.
Frederique R.
purchased on 12/08/2023
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Answer from
Podevache
Hello Frederique,
We are sorry that you have encountered difficulties with our delivery service provider. We have put your missing items back into production as quickly as possible following your complaint. You should receive them shortly. We hope you enjoy the items you have received.
The Pôdevache team
We are sorry that you have encountered difficulties with our delivery service provider. We have put your missing items back into production as quickly as possible following your complaint. You should receive them shortly. We hope you enjoy the items you have received.
The Pôdevache team
1/5
★☆☆☆☆
Be careful with returns: you'll have to pay the shipping costs, which is bad enough, but what's worse is that the refund amount is deducted from the purchase's shipping costs. A scandal. I won't be buying from you again.
Christine H.
purchased on 11/07/2023
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Answer from
Podevache
Hello Christine,
We understand your frustration and we're very sorry. For your information, we cover 50% of shipping costs and charge the remaining 50% to customers. We don't offer these costs on our website (except for a first order or during a commercial operation) to be as transparent as possible and not to increase the final price of our products. We produce 90% of our products in France, so our margins are low.
The Pôdevache team
We understand your frustration and we're very sorry. For your information, we cover 50% of shipping costs and charge the remaining 50% to customers. We don't offer these costs on our website (except for a first order or during a commercial operation) to be as transparent as possible and not to increase the final price of our products. We produce 90% of our products in France, so our margins are low.
The Pôdevache team
1/5
★☆☆☆☆
Very nice product
Laetitia L.
purchased on 20/05/2023
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1/5
★☆☆☆☆
Terribly disappointed by the carpet. A pale copy.
Caroline L.
purchased on 21/03/2023
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Answer from
Podevache
Hello Caroline,
Thank you for your feedback. We're sorry you were disappointed by the material of our carpets. However, the vinyl material is clearly specified in our various product sheets. Indeed, the model you chose was a trompe l'oeil braided model and not a real braid as you wished.
The Pôdevache team
Thank you for your feedback. We're sorry you were disappointed by the material of our carpets. However, the vinyl material is clearly specified in our various product sheets. Indeed, the model you chose was a trompe l'oeil braided model and not a real braid as you wished.
The Pôdevache team
1/5
★☆☆☆☆
Very high prices! Not enough offers!
Brigitte D.
purchased on 11/03/2023
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Answer from
Podevache
Hello Brigitte,
Thank you for your feedback. The prices of our products start from 16€. We do our utmost to make French design and manufacturing accessible to as many people as possible. In fact, 90% of our products are imagined and designed in our Drôme workshop 🇫🇷. We rarely run special offers, as our ambition is to offer top-quality products at the best value for money all year round.
The Pôdevache team
Thank you for your feedback. The prices of our products start from 16€. We do our utmost to make French design and manufacturing accessible to as many people as possible. In fact, 90% of our products are imagined and designed in our Drôme workshop 🇫🇷. We rarely run special offers, as our ambition is to offer top-quality products at the best value for money all year round.
The Pôdevache team
1/5
★☆☆☆☆
Product in stock, i order then my order is cancelled immediately. too bad!
Marie P.
purchased on 24/04/2023
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Answer from
Podevache
Hello Marie,
Thank you for your feedback. We understand your frustration and apologize again for the inconvenience. We always try to keep our stock up to date and fill customer orders as quickly as possible. We did have a stock problem with the pouch you ordered. We have therefore offered you an exchange or a refund.
The Pôdevache team
Thank you for your feedback. We understand your frustration and apologize again for the inconvenience. We always try to keep our stock up to date and fill customer orders as quickly as possible. We did have a stock problem with the pouch you ordered. We have therefore offered you an exchange or a refund.
The Pôdevache team
1/5
★☆☆☆☆
Perfect
Marie V.
purchased on 10/05/2023
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