/10
★★★★★
based on 9121 published reviews
★★★★★
based on 9121 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
Acheteur Vérifié
purchased on 23/02/2022
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Answer from
Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
2/5
★★☆☆☆
Fast delivery, perhaps too fast given that the product was defective on arrival. It would be good to check before packing and sending the packages that there are no nicks in the fabric...
Acheteur Vérifié
purchased on 14/02/2022
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Answer from
Precision Ski
Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.
3/5
★★★☆☆
The delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.
Acheteur Vérifié
purchased on 12/02/2022
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Answer from
Precision Ski
Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team
3/5
★★★☆☆
Package tracking, package in good condition, care instructions inside. As there is no possibility of an exchange, I have to send the parcel back, request a refund and order again.
Acheteur Vérifié
purchased on 04/02/2022
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Answer from
Precision Ski
Hello Isabelle, We are sorry to hear that your order did not bring you complete satisfaction. In accordance with our general terms and conditions of sale, we offer a refund following an order. You contacted our customer service department on 09/02 and we hope we have met your expectations. See you soon, The Precision Ski team
3/5
★★★☆☆
2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire
Acheteur Vérifié
purchased on 23/01/2022
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Answer from
Precision Ski
Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.
3/5
★★★☆☆
I did receive Rossignol mittens, but they were not the model I had ordered.
Acheteur Vérifié
purchased on 02/02/2022
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Answer from
Precision Ski
Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team
3/5
★★★☆☆
Return with mondial relay complicated to get the label
Acheteur Vérifié
purchased on 12/01/2022
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Answer from
Precision Ski
Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.
2/5
★★☆☆☆
The size received was not the size ordered
Acheteur Vérifié
purchased on 31/12/2021
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Answer from
Precision Ski
Hello Jean-François, Thank you for your feedback. We are sorry that your order did not bring you complete satisfaction. As indicated in your email, you did order a size S. Our customer service department has sent you the return procedure for a refund. Sincerely, The Precision Ski Team
3/5
★★★☆☆
I placed a simple order for a hat with three pom-poms and only received one hat and one pom-pom.
Acheteur Vérifié
purchased on 10/12/2021
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Answer from
Precision Ski
Hello, We're sorry to hear that your order did not meet with your complete satisfaction. Our customer service department sent two pom-poms on 20/12/21. This was an error on the part of the brand, which had not supplied the complete product. We apologize once again. See you soon, The Precision Ski team.
2/5
★★☆☆☆
Very disappointing because an item was missing and the average after-sales service not a word of apology!!!
Acheteur Vérifié
purchased on 28/11/2021
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Answer from
Precision Ski
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. Have you contacted us? I don't see any follow-up. We are available every day from Monday to Friday. In the meantime, we wish you happy holidays
3/5
★★★☆☆
On www.precisionsky.it it was advertised free shipping, but I was actually charged over 10 for shipping, even though I chose the item and completed the purchase always on the Italian site. You are not fair to the customer! I was satisfied with the product received.
Acquirente Verificato
purchased on 14/11/2021
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Answer from
Precision Ski
Hello, We offer free delivery for pickup at our store in Montmélian in Savoy. We are glad that your order has brought you complete satisfaction. See you soon, The team at Precision Ski
3/5
★★★☆☆
I was supposed to receive it on Friday and it arrived on Tuesday and other than that it was fine but I didn't know why I paid express shipping.
Comprador Verificado
purchased on 02/09/2021
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Answer from
Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. We are sorry for the inconvenience. We look forward to seeing you on Precisionski.es. Have a nice day, The Precisionski Team,
3/5
★★★☆☆
Wrong item description, therefore wrong order No German address - unfortunately I do not understand French
Verifizierter Käufer
purchased on 25/05/2021
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Answer from
Precision Ski
Hello, First of all, thank you for ordering from Precisionski.de. We apologize for the inconvenience. Have you tried to contact us regarding the problem with the product model? You can also contact us via customer support: [email protected] We will be happy to discuss with you the various issues you have encountered. Have a great day, The Precisionski Team,
2/5
★★☆☆☆
Delivery price too high for such a small parcel, and what's more, the "free delivery" at the store's drive is not a delivery and there's nothing on offer.
Acheteur Vérifié
purchased on 09/06/2021
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Answer from
Precision Ski
Hello, thank you for your feedback. However, we would like to give you a more precise answer to your question. First of all, you chose to have your order delivered by appointment with Dpd, but this is not the cheapest delivery option. You have the option of using Mondial Relay 4 for delivery within 72 hours. Delivery is offered on our site for purchases of 150 or more. We can't afford to offer delivery at a lower price. Transport has a cost - it's the main cost for an e-commerce site. In-store delivery has nothing to do with it, it's a free delivery among our 38 stores in Savoie, it's not a drive, just a collection point that we offer in addition to traditional deliveries. We offer 3 carriers so that every customer can have the experience of their choice, and it's up to you to choose the one you want. If you've decided not to take the economy option, it's still difficult to order in any case and then come back and give it a bad mark. To put it simply, out of 5 modes offered, you chose the second most expensive... Best regards.
3/5
★★★☆☆
I had to travel to another town to pick up my parcel, even though I had requested delivery to a relay station near my home.
Acheteur Vérifié
purchased on 02/02/2021
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Answer from
Precision Ski
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience. Given the current conditions, some collection points are overloaded and our partners have no choice but to deliver the parcel to the nearest available collection point. We will of course pass on the information to the carrier in order to improve the service. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
2/5
★★☆☆☆
Bonnet size small
Acheteur Vérifié
purchased on 13/02/2021
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Answer from
Precision Ski
Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.
3/5
★★★☆☆
I have no complaints about the product, which is in order. On the other hand, I paid almost 6 euros for express delivery (max 72h), and I didn't receive my article until more than a week after it had been dispatched. I contacted precisionski to explain my dissatisfaction and never got a reply. Admittedly, the parcel was delayed due to bad weather, but a reply from them would not have been out of place.
Acheteur Vérifié
purchased on 07/02/2021
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Answer from
Precision Ski
Hello, Thank you for your feedback. However, we would like to add some information to your comment. You sent us a message on 11/02 at 9:20 am, our advisor replied at 10:46 am with the following message: Hello Catheline, Thank you for contacting us. We are very sorry for the inconvenience. We have launched an inquiry with the carrier to find out where the parcel is at the moment. My interlocutor told me it was on its way but could not guarantee a delivery date. I'll keep an eye on it. Sincerely," Behind we launched the procedure with Dpd. Dpd is not an express service at all, you could have taken Chronopost which is the same price and delivers in 24h. We are sincerely sorry for the delay in your parcel, due to bad weather according to the tracking system, but we did reply to your message 1h30 after receiving it, perhaps it's in your spam folder? We wish you all the best.
3/5
★★★☆☆
Good site navigation and customer service
Acheteur Vérifié
purchased on 23/01/2021
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Answer from
Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
Acheteur Vérifié
purchased on 22/01/2021
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Answer from
Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Explicit site but you do not take into account the customer's request you are there to sell !!!!
Acheteur Vérifié
purchased on 20/01/2021
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Answer from
Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Site a little more expensive than others
Acheteur Vérifié
purchased on 05/01/2021
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Answer from
Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
2/5
★★☆☆☆
The customer service is perfect! But the product does not conform to the photo
Acheteur Vérifié
purchased on 04/01/2021
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Answer from
Precision Ski
Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team
2/5
★★☆☆☆
I ordered a jacket at an exorbitant price which arrived with a few defects plus the delivery was a mess from start to finish.
Acheteur Vérifié
purchased on 26/12/2020
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Answer from
Precision Ski
Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Fast delivery good product however it had leaked reception and soaked the box .
Acheteur Vérifié
purchased on 01/12/2020
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Answer from
Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
3/5
★★★☆☆
Too bad I didn't receive a message that my package had arrived. Otherwise perfect delivery.
Acheteur Vérifié
purchased on 10/11/2020
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Answer from
Precision Ski
Hello Guillaume, Thank you for your feedback. We apologize for any inconvenience. See you soon, The Precisionski team
3/5
★★★☆☆
I followed the size guide but it's way too big I think there's an inconsistency.
Acheteur Vérifié
purchased on 12/11/2020
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Answer from
Precision Ski
Hello Thierry, Thank you for taking the time to share your feedback. Our apologies again 🙂 See you soon, The Precisionski team
3/5
★★★☆☆
The site is quite well done overall. I think it just lacks a bit of visibility to navigate on it.
Acheteur Vérifié
purchased on 19/10/2020
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Answer from
Precision Ski
Hi Sandrine, We have taken note of your feedback. Thank you very much 🙂 See you soon, The Precisionski team
3/5
★★★☆☆
Impossibility to order on the site with a delivery address different from the billing address (gift). The possibility is theoretically offered, but the site refuses to take the information into account.
Acheteur Vérifié
purchased on 28/09/2020
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Answer from
Precision Ski
Hello, Thank you for your feedback. As mentioned during our support discussions, we were unable to postpone the problem. We apologize again for the inconvenience.
3/5
★★★☆☆
On your site' the photo of the down jacket I bought and returned shows the inner side of the garment not very "pro"
Acheteur Vérifié
purchased on 20/09/2020
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Answer from
Precision Ski
Hello, We are sorry but the product is conform. It's a reversible jacket, Superdry's flagship product. The product is either camo or black. So there is no interior more than another, you wear it either in Black or Camo.
3/5
★★★☆☆
The product was delivered very quickly but not to the requested address i was not offered any other delivery alternative
Acheteur Vérifié
purchased on 26/08/2020
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Answer from
Precision Ski
Hello Luis, Thank you for taking the time to write your feedback. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team