/10
★★★★★
based on 9175 reviews published
★★★★★
based on 9175 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The parcel arrived but I didn't see the product I ordered after a phone call where I was told that they would send me a return slip.
Acheteur Vérifié
purchased on 08/01/2018
Translated review
Answer from Precision Ski
Good evening, The return form has already been sent by colissimo twice: 2018-01-10 09:27:57 Check your spam, it may be that the mail from the Post Office is in there. The right product has already been sent back, and you even received it, all in 48h, I don't think there is radio silence on our part.
1
/5
★☆☆☆☆
After 10 days of going round in circles, my order disappeared from the postal tracking system. Apparently, they can't ship outside France, so they simply cancelled my order and refunded my money, 15 days before Christmas! My bank had blocked the initial transaction for security reasons, so I should have known better.
Acheteur Vérifié
purchased on 18/11/2017
Translated review
Answer from Precision Ski
Hello. First of all, please accept our apologies for the problem we encountered with your order. Unfortunately, we are unable to provide you with a precise and detailed answer concerning the problem encountered with your delivery, as the problem lies with the transport company. Indeed, you placed your order on Saturday, November 18th. Your order was processed and handed over to the carrier on Monday 20/11. Due to the delay in delivery, and in the interests of customer service, we have decided to refund your money, as we unfortunately no longer have any stock of this item. A procedure has been initiated with the transport company to ascertain the reasons for this delivery failure. Every day, we ship around a hundred parcels worldwide, including twenty to Switzerland. Your parcel has since been found and the product is once again available. We would be delighted to offer you a commercial gesture if you would like to order the product again. Please do not hesitate to contact us at 0479004241 before placing your order. Sincerely
1
/5
★☆☆☆☆
I received a blue bag instead of a black one and when I went back to the website, the black one was out of stock... not cool.
Acheteur Vérifié
purchased on 06/07/2017
Translated review
Answer from Precision Ski
Hello, It's best to contact us before giving any feedback. It's probably a shipping error. A return slip has been sent to you, and an advisor will call you tomorrow to check whether it is indeed a mistake, in which case a parcel will be dispatched the same day with the correct product.
1
/5
★☆☆☆☆
The order does not correspond to the product presentation photo. I needed a complete valve, but only received the bite tip.
Acheteur Vérifié
purchased on 19/02/2017
Translated review
1
/5
★☆☆☆☆
The site is good Fast But it's better if you receive the product that is pictured on the site
Acheteur Vérifié
purchased on 15/02/2017
Translated review
Answer from Precision Ski
Hello, what's the problem? Because if it's a problem with the knob, I think you're confusing the rear of the helmet in the photo, because we asked Salomon this morning, and it's the right photo. There's never been any question of an adjustment knob on this model.
1
/5
★☆☆☆☆
Customer service manager in Chambéry was extremely unpleasant following a request to return a product, which led me to abandon the return...as well as any purchase ....
Acheteur Vérifié
purchased on 10/01/2017
Translated review
Answer from Precision Ski
Good evening Madam, From what we have heard about this problem, it would appear that the exchange did not go well with your contact. In fact, he refused to accept the return on the grounds that you had bought a few days before the sales and that you wished to return the product at our expense, to be reimbursed, and then reorder the same product. We understand your frustration, but the sales were announced well in advance on our site 48 hours before the launch. It's like in a store, you buy the day before, you can't afford to do that too. There are people behind the screens and it's a bit difficult for us to accept these kinds of requests. A return is valid for an exchange of another product, or for a refund, not to buy the product again at a lower price.
1
/5
★☆☆☆☆
Order forgotten, therefore not received on time
Acheteur Vérifié
purchased on 18/12/2016
Translated review
Answer from Precision Ski
Hello, Your order was never forgotten, impossible to discuss with you, unacceptable dialogue for a merchant, thank you for hanging up on us.