/10
★★★★★
based on 7349 reviews published
★★★★★
based on 7349 reviews published
Latest customer reviews
5
/5
★★★★★
I received my order and it is for my mom. She hasn't tried them yet but I don't think there is any problem. Sincerely
Acheteur Vérifié
purchased on 04/11/2020
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4
/5
★★★★☆
My only regret is that I can't make the payment with my Maestro-Bancontact card. I have to use a VISA card.
Acheteur Vérifié
purchased on 12/11/2020
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Answer from Senup
Hello, A new version of our website will soon be online and will offer many more payment methods including Maestro and Bancontact. I apologize for the inconvenience. Sincerely, Frédéric. The Senup.com team
5
/5
★★★★★
Clear, easy to navigate
Acheteur Vérifié
purchased on 02/11/2020
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5
/5
★★★★★
Satisfied with my order, in a few clicks and it's done
Acheteur Vérifié
purchased on 28/10/2020
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5
/5
★★★★★
Despite the current situation my package arrived within a reasonable time
Acheteur Vérifié
purchased on 24/10/2020
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5
/5
★★★★★
It's not the first time always very good
Acheteur Vérifié
purchased on 20/10/2020
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4
/5
★★★★☆
The products ordered are satisfactory. On the other hand, the announced delivery time was not respected (2 days late).
Acheteur Vérifié
purchased on 22/10/2020
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2
/5
★★☆☆☆
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
Acheteur Vérifié
purchased on 17/10/2020
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Answer from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
4
/5
★★★★☆
Fast delivery.
Acheteur Vérifié
purchased on 18/10/2020
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5
/5
★★★★★
1. Perfect telephone reception. 2. Problem-free reception. What more could you ask for?
Acheteur Vérifié
purchased on 20/10/2020
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3
/5
★★★☆☆
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
Acheteur Vérifié
purchased on 22/10/2020
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Answer from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
5
/5
★★★★★
A big Bravo... Fast, well packaged and discreet, and perfect products!
Acheteur Vérifié
purchased on 21/10/2020
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5
/5
★★★★★
Speed between order and delivery
Acheteur Vérifié
purchased on 19/10/2020
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5
/5
★★★★★
Very good service and delivery. Several times ordered on the site, always fast and products conform.
Acheteur Vérifié
purchased on 18/10/2020
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5
/5
★★★★★
Perfect, well packaged, received quickly.
Acheteur Vérifié
purchased on 21/10/2020
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5
/5
★★★★★
Ordered on Sunday, delivered on Wednesday: perfect!
Acheteur Vérifié
purchased on 18/10/2020
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5
/5
★★★★★
Fast and very good price
Acheteur Vérifié
purchased on 20/10/2020
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5
/5
★★★★★
Fast and perfect delivery
Acheteur Vérifié
purchased on 24/10/2020
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4
/5
★★★★☆
Serious site, order always sent in a very fast time; thank you
Acheteur Vérifié
purchased on 19/10/2020
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5
/5
★★★★★
Very reactive on delivery problems
Acheteur Vérifié
purchased on 17/10/2020
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2
/5
★★☆☆☆
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
Acheteur Vérifié
purchased on 18/10/2020
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Answer from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
5
/5
★★★★★
Hello it is necessary to change carrier with ups no follow-up, no contact with the customer in case of problem of delivery
Acheteur Vérifié
purchased on 28/10/2020
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2
/5
★★☆☆☆
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
Acheteur Vérifié
purchased on 31/10/2020
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Answer from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
4
/5
★★★★☆
Fast service, well packaged product, but shipping costs a little expensive.
Acheteur Vérifié
purchased on 30/10/2020
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5
/5
★★★★★
Clear, it's perfect!
Acheteur Vérifié
purchased on 29/10/2020
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5
/5
★★★★★
A bit busy
Acheteur Vérifié
purchased on 14/10/2020
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5
/5
★★★★★
Very satisfied with all orders placed with smart lifetime
Acheteur Vérifié
purchased on 27/10/2020
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5
/5
★★★★★
Satisfied with my order and especially satisfied with the home delivery because I could not have brought this order myself from a relay place
Acheteur Vérifié
purchased on 27/10/2020
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5
/5
★★★★★
Well received and good condition thank you
Acheteur Vérifié
purchased on 13/10/2020
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5
/5
★★★★★
Order placed on 26/10, never arrived. No refund offered to date. No answer to the complaint email. Unreachable by phone
Acheteur Vérifié
purchased on 26/10/2020
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