/10
★★★★★
based on 7349 reviews published
★★★★★
based on 7349 reviews published
Latest customer reviews
4
/5
★★★★☆
I am still very satisfied with Smartlifetime. Serious company.
Acheteur Vérifié
purchased on 20/03/2020
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5
/5
★★★★★
90% satisfied with this service
Acheteur Vérifié
purchased on 20/03/2020
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5
/5
★★★★★
Excellent
Acheteur Vérifié
purchased on 20/03/2020
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5
/5
★★★★★
2500
Acheteur Vérifié
purchased on 19/03/2020
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5
/5
★★★★★
TB service without delay thank you
Acheteur Vérifié
purchased on 18/03/2020
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5
/5
★★★★★
Fast delivery thank you
Acheteur Vérifié
purchased on 19/03/2020
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5
/5
★★★★★
Fast and complete delivery
Acheteur Vérifié
purchased on 18/03/2020
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5
/5
★★★★★
No problem Thank you
Acheteur Vérifié
purchased on 18/03/2020
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3
/5
★★★☆☆
I asked for a copy of the invoice to be attached in the box sent as usual Unfortunately nothing received If there is a way to send it by mail because I do not have a printer Thank you Mrs A.
Acheteur Vérifié
purchased on 17/03/2020
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5
/5
★★★★★
Fast delivery Customer service Great choice
Acheteur Vérifié
purchased on 17/03/2020
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5
/5
★★★★★
Fast and easy ordering and delivery. Perfect. Thank you.
Acheteur Vérifié
purchased on 17/03/2020
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5
/5
★★★★★
Perfect fast compliant top
Acheteur Vérifié
purchased on 16/03/2020
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5
/5
★★★★★
Not much information about shipping and delivery, but really everything went well.
Acheteur Vérifié
purchased on 12/03/2020
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4
/5
★★★★☆
The only downside is that the FREEWIPES code does not apply and despite my complaint there is no way to benefit from it.
Acheteur Vérifié
purchased on 16/03/2020
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5
/5
★★★★★
Very professional and always on time delivery. I have been ordering from SmartLife Time for 4 years and I am always very satisfied. Thank you
Acheteur Vérifié
purchased on 16/03/2020
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1
/5
★☆☆☆☆
When we are not able to' booklet, we do not make business
Acheteur Vérifié
purchased on 13/03/2020
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5
/5
★★★★★
Very professional and fast delivery.
Acheteur Vérifié
purchased on 16/03/2020
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4
/5
★★★★☆
Fast delivery but transport packaging too weak. The scotch tape didn't hold during transport and neither did the discretion!
Acheteur Vérifié
purchased on 04/03/2020
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4
/5
★★★★☆
CLEAR -- Perfect transaction -- THANK YOU
Acheteur Vérifié
purchased on 11/03/2020
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5
/5
★★★★★
No problem fast and anonymous delivery
Acheteur Vérifié
purchased on 14/03/2020
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5
/5
★★★★★
Excellent quality/price ratio Excellent follow-up
Acheteur Vérifié
purchased on 15/03/2020
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5
/5
★★★★★
Received quickly and gel at the top thank you!
Acheteur Vérifié
purchased on 14/03/2020
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5
/5
★★★★★
Very fast delivery and well packaged products.
Acheteur Vérifié
purchased on 13/03/2020
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3
/5
★★★☆☆
Packaging less well than other shipments
Acheteur Vérifié
purchased on 13/03/2020
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5
/5
★★★★★
Very fast. No problem
Acheteur Vérifié
purchased on 12/03/2020
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5
/5
★★★★★
Very fast service and good packaging
Acheteur Vérifié
purchased on 11/03/2020
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1
/5
★☆☆☆☆
I WILL NO LONGER RECOMMEND THIS SITE. Package received in terrible condition, old dirty cardboard, not solid, products in bulk in the middle of covid19!!! Less expensive but at what price! The carrier, friendly and serious was forced to reconsolidate the entire box and was extremely kind to let me check if nothing was missing, while at this time the carriers take high risks to deliver us. Customer service was pathetic, no empathy when most of their customers are vulnerable and alone at this time of year. LAMENTABLE. I do not recommend this site!
Acheteur Vérifié
purchased on 06/03/2020
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Answer from Senup
I read your evaluation and I am sorry for your dissatisfaction. We use double fluted cardboard boxes with an outer layer of kraft paper to make it as strong as possible. I don't know what happened during shipping but usually our boxes arrive in good condition at their destination. It is true that in order to reduce the size of the shipping cartons we remove the original cartons when possible. This makes handling your package easier for both the carrier and you, and it also saves you from having to throw away even more boxes. Also in regards to our box packaging, we take great care to ensure that the products are in good condition. For example, the more fragile glove packages have been packed in a separate box. I am confident that the incontinence packs you received are intact. I also checked the processing and delivery time of your order. You ordered on a Friday and were delivered the following Tuesday, i.e. 48 working hours later. I would also like to take this opportunity to point out that our storekeepers handle all the products and boxes with gloves since the presence of COVID-19 on Belgian territory (which broke out a good week later than on French territory). We have a loyal clientele and have been doing so for nearly 10 years and we have never recorded a complaint like yours. We are always listening to our customers, we offer an online chat, a free international toll free number and we deal with emails daily, Monday to Friday. Even in this period of COVID 19, where we had to face a huge increase in orders, we continued to work and meet the needs of our customers. You will see on our site that the reviews of our customers are almost always positive. I regret that your experience was not and that you left this comment "lamentable". We could have found a solution and / or considered a compensation. Hoping that you will find the site that will meet your requirements, I present you my sincere greetings. Sincerely, Frederic, Smartlifetime.
5
/5
★★★★★
Very good, fast delivery, well packaged product, I have been ordering for a few years and the site is reliable.
Acheteur Vérifié
purchased on 08/03/2020
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5
/5
★★★★★
Ras super
Acheteur Vérifié
purchased on 07/03/2020
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5
/5
★★★★★
I think Senup has nothing to prove anymore: very short delivery time and very competitive prices. For the elderly who can't always afford it, a few euros make the difference. Thank you
Acheteur Vérifié
purchased on 14/03/2020
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