/10
★★★★★
based on 7140 published reviews
★★★★★
based on 7140 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very disappointed because 2 out of 3 packs of torn diapers
Acheteur Vérifié
purchased on 23/02/2019
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Answer from
Senup
Hello Mr. Riebel, I apologize for this inconvenience. The packages were probably damaged during transport, which is quite unusual. Can you confirm that apart from the packaging, all the protections are intact? In order to apologize, we will offer you a package with your next order. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
1/5
★☆☆☆☆
Unexpected additional costs
Acheteur Vérifié
purchased on 14/01/2019
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Answer from
Senup
Mr. Lesault, The additional shipping costs are the result of numerous attempts by the carrier GLS to deliver by truck. We have communicated all the details that were given to us directly to the carrier and are therefore not responsible for the extra cost that was charged by the carrier. I strongly regret this inconvenience and I suggest that the transport (collection + delivery) be directly organized by you from now on in order to avoid this problem from happening again. Sincerely, Frédéric, Seup Customer Service.
1/5
★☆☆☆☆
Delivered more than 15 days after the order. Not informed when the delivery man came the 1st time...
Acheteur Vérifié
purchased on 12/12/2018
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Answer from
Senup
Hello, As indicated on the description of the products you ordered, some references were out of stock at the time of your order. We therefore had to recommend them to our supplier. The indication relating to the availability of our products is always mentioned on the description of the latter. Do not hesitate to consult this information before finalizing your order.
Regarding the delivery, the drivers of the transport company are not required to call before their passage. However, you will receive a tracking number and a link that will allow you to follow the progress of your package. This allows you to know when the driver will come to you. We remain at your disposal for any further information. Sincerely, The Senup team
Regarding the delivery, the drivers of the transport company are not required to call before their passage. However, you will receive a tracking number and a link that will allow you to follow the progress of your package. This allows you to know when the driver will come to you. We remain at your disposal for any further information. Sincerely, The Senup team
1/5
★☆☆☆☆
The delivery was a disasterven itxart. Did not meet that which was ordered. Definitely NOT for hetgaling.
Acheteur Vérifié
purchased on 24/07/2018
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1/5
★☆☆☆☆
My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.
Acheteur Vérifié
purchased on 20/07/2018
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Answer from
Senup
Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service
1/5
★☆☆☆☆
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
Acheteur Vérifié
purchased on 27/02/2018
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Answer from
Senup
That was not the question.
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
1/5
★☆☆☆☆
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
Acheteur Vérifié
purchased on 27/02/2018
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Answer from
Senup
Hello Mrs Pontieux, After analyzing your last order, we notice that there was a stock error for one of the ordered products. It was marked as being in stock when it was not. We would like to apologize for this exceptional error. We also took the liberty of checking the follow-up of your previous orders and we were able to notice that the delivery times had been respected. It is therefore an isolated case. For your information, we can always split an order in order to send you the available immediately, and this, on request. We remain at your disposal for any further information. Sincerely, Demesmaeker Frederic, Customer Service Smartlifetime.com.
1/5
★☆☆☆☆
Hello, I did not receive the order made since I received protections in size XL instead of size L I asked by mail, a new shipment in the right size and a voucher for the wrong delivery, mail remained unanswered.
Acheteur Vérifié
purchased on 06/11/2017
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Answer from
Senup
Hello, We replied to you the same day by return mail, i.e. November 16, and have not received any answer from you. Here is the content: "Hello, Would you be so kind as to send us a photo of the package received so that we can compare the references? Sincerely, Stefania Sini Senup Customer Service". Each order is checked twice to avoid this type of problem. When we find out that a mistake has been made, we take care of the replacement. Would you be so kind as to send us a picture and tell us how many packages (out of the 7 sent) are wrong? For your information, we have checked the weight of your package and it corresponds exactly to a box containing 7 packages of Tena Pants Maxi Large... Thank you very much in advance for your feedback. We would like to solve your problem as soon as possible. Sincerely, Frederic.
1/5
★☆☆☆☆
NOT CONFORMING TO ORDER AND PHOTO, ARRIVED WITH RUBIN TO CORSOIO AND NOT TO "T"
Acheteur Vérifié
purchased on 29/05/2017
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1/5
★☆☆☆☆
For the order it goes, for the collection it goes, but no delivery since January 12th !!!!!!
Acheteur Vérifié
purchased on 11/01/2017
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1/5
★☆☆☆☆
Delivery very badly managed ...
Acheteur Vérifié
purchased on 16/11/2016
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Answer from
Senup
Hello Mr. Pierens, after checking, we note that the delivery of your package with GLS was slower than expected. Usually, a delivery with GLS is done in 24 to 48 hours with a deposit in a relay point in case of absence. I see that your package was presented on 21/01 and 23/01 but that nobody was present to receive it. The package was finally dropped off at a relay point on 24/01, which is particularly long for a shipment on 17/01. I apologize for this delay. The problem has been passed on to GLS. Sincerely, Frédéric, Senup customer service.
1/5
★☆☆☆☆
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
Acheteur Vérifié
purchased on 25/10/2016
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Answer from
Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team
1/5
★☆☆☆☆
Order deliverable in 48h according to the site. Delivered in 3 WEEKS!!! No response after two return requests.
To flee...
Acheteur Vérifié
purchased on 29/06/2016
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1/5
★☆☆☆☆
Why? Because it happens to everyone to make a mistake and not to take back an unused item to have an exchange is not commercial and regret a lot. Lose a good customer, too bad!
Acheteur Vérifié
purchased on 14/06/2016
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1/5
★☆☆☆☆
Wrong product and wrong indication on the website
Acheteur Vérifié
purchased on 23/05/2016
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1/5
★☆☆☆☆
Delivery times were not respected at all even though my order was urgent and despite my reminders, I was very disappointed.
Acheteur Vérifié
purchased on 29/04/2016
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1/5
★☆☆☆☆
The order arrived a week late. The products were available and sent within 48 hours. IT IS ONLY A LIE. They sell products necessary to severe incontinents having a real need, and in my case I can not move me being able to move,
Acheteur Vérifié
purchased on 07/04/2016
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1/5
★☆☆☆☆
I placed my order on December 8 and received the items on December 23 too long for me!!!
Acheteur Vérifié
purchased on 08/12/2015
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1/5
★☆☆☆☆
Deadlines not respected, order received much too late
Acheteur Vérifié
purchased on 07/08/2015
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1/5
★☆☆☆☆
I was delivered with a month wait while the site announced 4 days for restocking. Smartlifetime accused its supplier Siissel... I had ordered from Sissel and I was delivered in 2 days! As I did not receive my equipment in time with Smartlifetime, I had to buy this equipment elsewhere for my training course, and send back the package from Smartlifetime after receiving it... In short, supposedly a promotion, and in the end, a lot of complications for nothing. I DO NOT RECOMMEND
Acheteur Vérifié
purchased on 23/06/2015
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