/10
★★★★★
based on 7140 published reviews
★★★★★
based on 7140 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund.
Unfortunately this is not the first time that there are problems with UPS. I will not order from you again
Odette B.
purchased on 20/01/2022
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3/5
★★★☆☆
Delivery made the day after the order, a little more than 30 hours later: bravo! On the other hand, the announcement of delivery made in the morning at 8:50 am: this day "before 7:30 pm"! such a time slot is excessive because it blocked me all day and prevented me from going on any errand, including to the pharmacy. Wouldn't it be possible to tighten this time slot? Thank you
Therese D.
purchased on 31/01/2022
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2/5
★★☆☆☆
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Roger P.
purchased on 14/01/2022
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Answer from
Senup
Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.
2/5
★★☆☆☆
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Roger P.
purchased on 14/01/2022
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Answer from
Senup
Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.
2/5
★★☆☆☆
Unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
Robert L.
purchased on 25/01/2022
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Answer from
Senup
Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
3/5
★★★☆☆
Impossible to track my package.I had to call the service again without possibility of tracking.I received the package the day after the promised day
Eliane D.
purchased on 07/12/2021
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3/5
★★★☆☆
I think that to the good customer, you should make the free delivery above 50 euros
Frank L.
purchased on 13/12/2021
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Answer from
Senup
Hello Mr Lorenzi, Thank you for your comment.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
3/5
★★★☆☆
Insufficient communication, lack of information.
Christian P.
purchased on 15/11/2021
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3/5
★★★☆☆
No invoice sent to the mailbox. no link sent to the mailbox to track the package. no mail to warn that the package is gone.
Micheline C.
purchased on 08/11/2021
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2/5
★★☆☆☆
Always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay
Jean Claude D.
purchased on 07/11/2021
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Answer from
Senup
Hello Sir, Thank you for taking the time to send us your feedback about your shopping experience on our Smartlifetime store. However, we are surprised by the severity of your review. Indeed, you were unable to log in because you had forgotten your password. This password has been reset to allow you to access your customer account again.
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
2/5
★★☆☆☆
Deplorable shopping experience because of the delivery service. The DPD service provider systematically refuses to deliver at home and it is always a very tough and shocking fight with the delivery man on the phone to get him to honor the delivery as planned when ordering. Despite several complaints to the customer services of DPD and Smartlifetime, nothing changes... Too bad and discouraging
Marie-hélène C.
purchased on 08/10/2021
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Answer from
Senup
Hello Mrs Coffin, I regret your dissatisfaction with the DPD carrier. After checking the delivery of your last order, I see that we shipped your package on 11/10 and that it was delivered on 13/10. Your previous order was shipped on 08/25 and delivered on 08/27. So the deadlines are respected but you are obviously confronted with an uncooperative driver. We invite you to try another of our carriers.
3/5
★★★☆☆
Delivery in a relay point, a little far from my home
Marie-helene L.
purchased on 19/10/2021
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Answer from
Senup
Hello, I understand your dissatisfaction.
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
3/5
★★★☆☆
The way everything was squeezed into one packing box for transport was a downside. If we would have received everything in its original packaging, it would have been easier for us to stock.
Jean Pierre V.
purchased on 28/09/2021
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3/5
★★★☆☆
Not enough choice of different products
Acheteur Vérifié
purchased on 08/09/2021
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3/5
★★★☆☆
Could be simplified as it requires a lot of research. Discounts and deductions on billing are not sufficiently explained. After a chat, the terms used by the agents do not correspond to what is found on the site, so I hesitate.
Acheteur Vérifié
purchased on 08/09/2021
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Answer from
Senup
Hello Madam, Thank you for taking the time to send us your feedback regarding your experience on our site. I personally explained our loyalty point system to you and if I remember correctly, you never asked me for more clarification. I assumed that everything was clear to you. Furthermore, the system for converting your loyalty points is also explained in detail on our site. I remain at your disposal for any further information. Sincerely yours, The Senup team
3/5
★★★☆☆
The navigation on the site is not always easy, it's a little slow. the delivery was relatively fast, as I was away the deliveryman put the package on the terrace of my garden? I had appreciated the delivery in a relay point last year. The telephone assistance, to guide me in particular on the mode of delivery which is being perfected, was remarkable. The person who answers the phone is very calm and kind, which is quite exceptional on an online sales site. Bravo and thank you.
Acheteur Vérifié
purchased on 06/09/2021
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3/5
★★★☆☆
The quality is very good, just the delivery I had to wait a long time, so I sent mail, call, it took me a long time and I had to buy more in store while waiting, too bad, I try again this time hoping that it is faster, otherwise I should change,
Acheteur Vérifié
purchased on 28/08/2021
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3/5
★★★☆☆
Very good, on my first order. For the last one, delivered late (due to an out-of-stock item), I would have liked to be better informed about the outcome of this order, without having to ask. Otherwise, thank you for the quick response by email and the phone call that followed! Perfect packaging and delivery.
Acheteur Vérifié
purchased on 07/08/2021
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2/5
★★☆☆☆
Senup has changed the quality of its protections.
Acheteur Vérifié
purchased on 01/06/2021
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Answer from
Senup
Hello Sir, Thank you for taking the time to give us your opinion about your experience on our Senup store. However, we are not responsible for any product modifications that may occur in the different ranges offered on our site. Indeed, we are a reseller and not a manufacturer. Tena has indeed modified its range more than a year ago. The old version of Tena Pants that you used to buy is now no longer manufactured and therefore no longer offered for sale. The manufacturer Tena now only offers the new version. Sincerely, The Senup team
3/5
★★★☆☆
Several postponements of delivery: order placed on 03.08 and delivered on 19.08, despite the responsiveness of customer service. problem with Smartlifetime or UPS ? problem of delivery during the vacations in Kiala delivery points ? it's a pity to wait more than 15 days to get a package that should be delivered in 5 or 5 days. otherwise goods conform, and interesting prices.
Acheteur Vérifié
purchased on 03/08/2021
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3/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 19/07/2021
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3/5
★★★☆☆
1) I am dutch-speaking and receive this question in french! 2) I have asked a question 2 times and had to send a reminder 2 times because my question was not answered
Acheteur Vérifié
purchased on 19/07/2021
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3/5
★★★☆☆
I'm very pleased with the service and the quality of the product.
Acheteur Vérifié
purchased on 19/07/2021
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3/5
★★★☆☆
Products always in conformity but the price always in increase
Acheteur Vérifié
purchased on 24/07/2021
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Answer from
Senup
Hello Madam, We take good note of your opinion. When we compare your previous order and the latest one, we do not see a drastic price increase. Indeed, the tena pants maxi large purchased by batch of 4 packages was previously at a price of 58.49 euros (order of April 6, 2021) and 58.76 euros during your order of July 24 last. Regarding the tena pants wider, you had taken a batch of 10 packages previously (price per package: 14.43 euros) and a batch of 12 packages during your last order (price per package: 13.86 euros). The price here is therefore lower.
We remain at your disposal. Sincerely, The Senup team
We remain at your disposal. Sincerely, The Senup team
3/5
★★★☆☆
There are times when everything goes well and the order arrives quickly and completely. There are times when it is more complicated and longer to arrive. The complicated is part of life, what is not good is not to prevent. Apart from these defects, I remain faithful to this site. Sincerely
Acheteur Vérifié
purchased on 07/07/2021
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2/5
★★☆☆☆
Products Ok. But the package arrived ripped open and the products were coming out of the package, the box was too light and the scotch tape was of poor quality. The first time I was told that it was the frost, but in July it was rather cold... .... The glove box arrived all stuck. It's not the first time that this has happened.
Acheteur Vérifié
purchased on 12/07/2021
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Answer from
Senup
Thank you for taking the time to review your Senup shopping experience. We are sorry to hear that the package arrived in poor condition.
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
2/5
★★☆☆☆
The new site is particularly difficult to access. Impossible to go back to the last order to copy it as it was the case before this redesign. It was necessary to call on a helper to establish a new order!
Acheteur Vérifié
purchased on 11/07/2021
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Answer from
Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. The "reorder" function is only accessible when you make your second purchase on the "new" site, as the products are no longer presented in the same format. However, as you will see the next time you make a purchase, this feature will be fully accessible.
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
3/5
★★★☆☆
Waiting for delivery
Acheteur Vérifié
purchased on 11/07/2021
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Answer from
Senup
Hello, We have taken good note of your evaluation.
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
2/5
★★☆☆☆
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
Acheteur Vérifié
purchased on 10/07/2021
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Answer from
Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (free number) or even via the online chat. The Senup team
3/5
★★★☆☆
Not as clear as before. And I add that there are regularly during my orders items that are waiting to be restocked. This postpones the delivery.
Acheteur Vérifié
purchased on 09/07/2021
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Answer from
Senup
Hello Sir, Our website has been redesigned to simplify the shopping experience for our customers. All our products have been grouped by size and packaging. With one click, you have access to all available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily either by e-mail, by phone (free number) or even via the online chat.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team