/10
★★★★★
based on 7349 reviews published
★★★★★
based on 7349 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
Acheteur Vérifié
purchased on 10/07/2021
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Answer from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (free number) or even via the online chat. The Senup team
3
/5
★★★☆☆
Not as clear as before. And I add that there are regularly during my orders items that are waiting to be restocked. This postpones the delivery.
Acheteur Vérifié
purchased on 09/07/2021
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Answer from Senup
Hello Sir, Our website has been redesigned to simplify the shopping experience for our customers. All our products have been grouped by size and packaging. With one click, you have access to all available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily either by e-mail, by phone (free number) or even via the online chat.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
3
/5
★★★☆☆
Satisfied with the product. Correct delivery time
Acheteur Vérifié
purchased on 22/06/2021
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3
/5
★★★☆☆
Recurring and uncorrected problem on loyalty points i have to do this every month
Acheteur Vérifié
purchased on 06/07/2021
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2
/5
★★☆☆☆
The article received does not correspond to the description I do not recommend this site
Acheteur Vérifié
purchased on 24/06/2021
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Answer from Senup
Hello, this product has recently been replaced by our supplier and we apologize for the inconvenience. Please be aware that we offer a refund or a voucher in this case. I remain at your disposal for any further information. Sincerely, Frédéric. The Senup team
2
/5
★★☆☆☆
Missing or deleted item
Acheteur Vérifié
purchased on 14/06/2021
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2
/5
★★☆☆☆
It was clearer before...
Acheteur Vérifié
purchased on 07/06/2021
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Answer from Senup
Hello, Thank you for your feedback and we are sorry that you do not like the new interface of our site. The latter has been studied to facilitate the task of our customers: all the references are now grouped by size and by packaging allowing you to find in one click what you are looking for. For the rest, nothing changes, all the features specific to our old site continue to be offered. If you need help, as you did with your last order, don't hesitate to contact us by e-mail or by phone. We will be happy to help you. Sincerely, The Senup team
3
/5
★★★☆☆
The skotch under the box was completely removed. Otherwise, the delivery was in order.
Acheteur Vérifié
purchased on 21/05/2021
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3
/5
★★★☆☆
Difficulty to connect to your web page. Change of owner?
Acheteur Vérifié
purchased on 01/06/2021
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Answer from Senup
Hello, No change of owner. We are still in charge and we wanted to offer you a new interface. However, nothing changes at the level of the catalog, all our references are always proposed but presented differently for more facility. Your advantages also remain the same. If you encounter a problem of connection, do not hesitate to check your identifiers and if the problem persists, I invite you to contact us by e-mail or by phone at the free number 00800 1995 1995. Sincerely yours, The Senup team
3
/5
★★★☆☆
Poor quality of delivery because the delivery man left the packages in the lobby without making the effort to put them in the elevator
Acheteur Vérifié
purchased on 14/04/2021
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Answer from Senup
Hello, We understand your dissatisfaction but the drivers are not obliged to put the parcels in the elevator or to take the parcels upstairs. However, most drivers accept to do this service out of kindness. We are sorry that the driver in charge of your delivery did not have this courtesy. Sincerely, The Senup team
2
/5
★★☆☆☆
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
Hello, in spite of my request to receive an INVOICE corresponding to the amount paid you continue to send me a printout notified ORDER what has for cause not to be recognized and does not allow me to benefit from the assumption of responsibility with the general council to which I am entitled. Good day to you.
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
A little expensive but reliable service!
Acheteur Vérifié
purchased on 26/03/2021
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Answer from Senup
Thank you for your feedback on the order you placed on our website. However, I must inform you that the price you paid for the products you chose is much lower than the price charged by our competitors. Buying by "lots" or "packs" allows you to save a lot of money. Sincerely, The Senup team
3
/5
★★★☆☆
The description of the articles is not clear and too brief (dimensional characteristics).
Acheteur Vérifié
purchased on 26/03/2021
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3
/5
★★★☆☆
Notice of shipment then nothing more...
Acheteur Vérifié
purchased on 20/03/2021
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Answer from Senup
Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team
Have a nice day. the Senup team
2
/5
★★☆☆☆
One of the two products was not the right one
Acheteur Vérifié
purchased on 28/02/2021
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3
/5
★★★☆☆
Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant
Acheteur Vérifié
purchased on 08/03/2021
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3
/5
★★★☆☆
A little expensive
Acheteur Vérifié
purchased on 12/02/2021
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2
/5
★★☆☆☆
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
Acheteur Vérifié
purchased on 15/02/2021
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Answer from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
3
/5
★★★☆☆
Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.
Acheteur Vérifié
purchased on 15/02/2021
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Answer from Senup
Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.
2
/5
★★☆☆☆
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
Acheteur Vérifié
purchased on 29/01/2021
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3
/5
★★★☆☆
Problem with the bed sheets but very quickly solved by the company
Acheteur Vérifié
purchased on 12/01/2021
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3
/5
★★★☆☆
I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.
Acheteur Vérifié
purchased on 14/01/2021
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3
/5
★★★☆☆
Delivery times in (24 h) too long not maintained damage
Acheteur Vérifié
purchased on 11/01/2021
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3
/5
★★★☆☆
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
Acheteur Vérifié
purchased on 31/12/2020
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3
/5
★★★☆☆
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
Acheteur Vérifié
purchased on 03/01/2021
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3
/5
★★★☆☆
Order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
Acheteur Vérifié
purchased on 27/12/2020
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2
/5
★★☆☆☆
Very poorly packed package arrived open
Acheteur Vérifié
purchased on 04/01/2021
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Answer from Senup
Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team
Sincerely, The Senup team
3
/5
★★★☆☆
Too bad there is no loyalty program for the protections.
Acheteur Vérifié
purchased on 15/12/2020
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Answer from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
3
/5
★★★☆☆
Delivery time longer than announced.
Acheteur Vérifié
purchased on 10/12/2020
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Answer from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
Have a nice holiday season. Sincerely, The Senup team