/10
★★★★★
based on 7140 published reviews
★★★★★
based on 7140 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
One month in all : what a performance !
Acheteur Vérifié
purchased on 17/11/2020
Translated review
Answer from
Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
Sincerely, The Senup team
3/5
★★★☆☆
Quite a lot of choice but not very commercial since a very large reta
Acheteur Vérifié
purchased on 30/11/2020
Translated review
3/5
★★★☆☆
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
Acheteur Vérifié
purchased on 30/10/2020
Translated review
2/5
★★☆☆☆
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
Acheteur Vérifié
purchased on 17/10/2020
Translated review
Answer from
Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
3/5
★★★☆☆
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
Acheteur Vérifié
purchased on 22/10/2020
Translated review
Answer from
Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
2/5
★★☆☆☆
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
Acheteur Vérifié
purchased on 18/10/2020
Translated review
Answer from
Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
2/5
★★☆☆☆
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
Acheteur Vérifié
purchased on 31/10/2020
Translated review
Answer from
Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
3/5
★★★☆☆
Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect
Acheteur Vérifié
purchased on 22/10/2020
Translated review
2/5
★★☆☆☆
Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery
Acheteur Vérifié
purchased on 10/10/2020
Translated review
3/5
★★★☆☆
For the first time since I order from sen up I have problems long delay damaged package and incomplete order
Acheteur Vérifié
purchased on 11/09/2020
Translated review
Answer from
Senup
Hello, It is true that your order was exceptionally delivered 48 hours late and we apologized for that. As for the 6 packages forgotten during the preparation, they were immediately shipped as soon as you contacted us.
We look forward to serving you again. Sincerely, The Senup Team
We look forward to serving you again. Sincerely, The Senup Team
3/5
★★★☆☆
Very long delivery time
Acheteur Vérifié
purchased on 30/09/2020
Translated review
2/5
★★☆☆☆
I think it's a shame not to have a complete set of handles but without a nail it's useless
Acheteur Vérifié
purchased on 17/08/2020
Translated review
2/5
★★☆☆☆
Good site, however, flimsy packing boxes re-scotched by the carrier, and do not order the Nateen brand. The protections of disintegrate completely, there are granules of absorbing gel everywhere
Acheteur Vérifié
purchased on 19/08/2020
Translated review
3/5
★★★☆☆
The products no longer correspond to the quality I knew ...
Acheteur Vérifié
purchased on 21/08/2020
Translated review
3/5
★★★☆☆
I did not find the disposable washcloths
Acheteur Vérifié
purchased on 29/07/2020
Translated review
3/5
★★★☆☆
Price obtained on amazon at the time of my order: -15% and- 10% with shipping. Product question: no problem
Acheteur Vérifié
purchased on 16/06/2020
Translated review
3/5
★★★☆☆
Very long supply time, about a month between the order and the delivery, moreover the money is taken from the order. finally, the place of delivery has not been respected....
Acheteur Vérifié
purchased on 14/06/2020
Translated review
3/5
★★★☆☆
Hello, it is not always easy to find the reference that we are looking for in stores or supermarkets. I found the right reference on this site but I find the rates really excessive. vice the business of dependence.
Acheteur Vérifié
purchased on 27/05/2020
Translated review
Answer from
Senup
Hello Mr. Gervais, We have difficulty understanding how you can find our prices excessive when we offer particularly aggressive prices, if not the cheapest on the market with our discounted packaging. In addition, you have benefited from free delivery and we offer a 2% discount via our loyalty system. Today, on the 23/06, you called us to inform us that you had received the wrong packages (on the 5/06?) in correct product packaging for the 5 boxes of TENA. This is quite incredible and unheard of. You then insisted on keeping all these packages free of charge and that we deliver the correct references to you again.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
2/5
★★☆☆☆
The navigation on the site is rather difficult because it is not easy to find your way around the use of the products. There should be an explanation on a specific page specifying the difference between mobile diaper, anatomical protection, anatomical layer .... It would also be necessary to specify the dimensions of the product which are not specified.
The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
Acheteur Vérifié
purchased on 05/06/2020
Translated review
3/5
★★★☆☆
For a generous chest, I expected a more efficient support.
Acheteur Vérifié
purchased on 14/05/2020
Translated review
3/5
★★★☆☆
It's not smartlife time's fault but the mother companies who modify their products without warning
Acheteur Vérifié
purchased on 03/05/2020
Translated review
3/5
★★★☆☆
The order went well, but the delivery was terrible, the delivery man had to call so that we could open the door, the phone was out of order, he came several times without ever calling and finally dropped off the 2 heavy boxes at the neighbor's house across the street that we don't even know. we wonder if we'll order again considering the quality of the delivery
Acheteur Vérifié
purchased on 10/04/2020
Translated review
3/5
★★★☆☆
It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.
Acheteur Vérifié
purchased on 29/03/2020
Translated review
3/5
★★★☆☆
Order delivered after one week but company in Belgium. Protection not adapted for the night. Urinary and fecal leaks noted
Acheteur Vérifié
purchased on 18/03/2020
Translated review
Answer from
Senup
Hello, your review is only about the product and not about the quality of the service offered by our store.
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service
3/5
★★★☆☆
Products not always easy to find on the site
Acheteur Vérifié
purchased on 09/03/2020
Translated review
3/5
★★★☆☆
Delivery a little too long for this type of product Too bad
Acheteur Vérifié
purchased on 01/03/2020
Translated review
3/5
★★★☆☆
I did not have follow up of my order nor the day of delivery
Acheteur Vérifié
purchased on 09/04/2020
Translated review
2/5
★★☆☆☆
Delivery ok, but wrong description and pictures of the article, so the products received do not correspond to the needs...
Acheteur Vérifié
purchased on 21/03/2020
Translated review
Answer from
Senup
Hello, you ordered the product "AMD Edging Sheets 90 x 180 cm - 25 Sheets" and this is what you received. As we explained to you, the part "bordable" is detached from the middle of the sheet so that it can be deployed completely. We will correct the images (non-contractual) so that it is more explicit. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
3/5
★★★☆☆
I asked for a copy of the invoice to be attached in the box sent as usual Unfortunately nothing received If there is a way to send it by mail because I do not have a printer Thank you Mrs A.
Acheteur Vérifié
purchased on 17/03/2020
Translated review
3/5
★★★☆☆
Packaging less well than other shipments
Acheteur Vérifié
purchased on 13/03/2020
Translated review