/10
★★★★★
based on 7140 published reviews
★★★★★
based on 7140 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The delivery was missed, I had to recover my package, on foot, and, at a crossroads, 500m from my home !!!!. The 2 delivery men didn't seem to know their GPS, or? they were beginners. But I'm tolerant!
Acheteur Vérifié
purchased on 02/01/2020
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3/5
★★★☆☆
Delivery time not respected
Acheteur Vérifié
purchased on 27/12/2019
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Answer from
Senup
Hello, Your order was placed on 27/12 and shipped the same day. Taking into account only the working days, your parcel was indeed delivered on 3/01, with 2 days of delay.
We have noticed that the transporters have treated the parcels with a little delay during the holiday season. I apologize for this exceptional delay. Sincerely, Frédéric. The Senup team.
We have noticed that the transporters have treated the parcels with a little delay during the holiday season. I apologize for this exceptional delay. Sincerely, Frédéric. The Senup team.
3/5
★★★☆☆
Three stars not two because the delivery time was fast, it's my first order and the package arrived in very bad condition because the packaging was too light so the products inside arrived very, very damaged. However I contacted the customer service who answered me quickly but still the packing boxes are too light (even for pants), risk of gutting the package and if there are fragile things..... I do not know if I would recommend this site.
Acheteur Vérifié
purchased on 13/01/2020
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2/5
★★☆☆☆
I ordered 2 packs of nateen anatomical protections because on the description it was said that there was a large adhesive strip all along. I received them in time except that no adhesive strip Otherwise I am never disappointed by smartime
Acheteur Vérifié
purchased on 29/12/2019
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Answer from
Senup
Hello Ms. ********* , I just checked the product description and I do not see that it is indicated that there is an adhesive strip along the entire length. It reads: "Bonding: Non-toxic hot melt adhesive. After checking, it is indeed an error. There are no adhesive strips on the Nateen Easy-8. We will therefore modify the description and apologize for the inconvenience. Sincerely, Frederic of the Smartlifetime team.
2/5
★★☆☆☆
The order was complete but the delivery time was not respected, the place of delivery was not respected and not practical at all. I will not recommend this site anymore.
Acheteur Vérifié
purchased on 20/12/2019
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3/5
★★★☆☆
Protections a little thick, big, but good protection.
Acheteur Vérifié
purchased on 10/12/2019
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2/5
★★☆☆☆
Review the delivery method, the package was delivered but it was tipped over the gate and remained under the rain for 2 hours. The transport company did not care about its contents because the box was damaged and soaked.in the future give instructions to the deliverymen (call me before delivering to ensure our presence or leave a notice of passage..thank you
Acheteur Vérifié
purchased on 30/11/2019
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Answer from
Senup
Hello, I apologize for this inconvenience, it should not happen. We have informed our carrier and we have also added in your delivery address to indicate that the package can absolutely not be dropped off without a signature. We remain at your disposal for any further information and wish you happy holidays. Sincerely, Frédéric, The Smartlifetime team
3/5
★★★☆☆
Requested samples not received, delivery date respected, box a little damaged
Acheteur Vérifié
purchased on 29/11/2019
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3/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 04/11/2019
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3/5
★★★☆☆
The delivery time is quite long and some items in the order are not the right size.
Acheteur Vérifié
purchased on 11/10/2019
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3/5
★★★☆☆
THE ORDER TAKEN A LONG TIME TO ARRIVE AND NO MESSAGE WAS ISSUED TO Warn ME OF ITS ARRIVAL
Acheteur Vérifié
purchased on 25/09/2019
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3/5
★★★☆☆
THIS PROTECTION IS AVERAGE BECAUSE THE ADESIF FASTENER DOES NOT HOLD VERY WELL FOR THE NIGHT.
Acheteur Vérifié
purchased on 11/10/2019
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2/5
★★☆☆☆
I left my phone number to be notified and in the comments, I had left instructions in case I was absent with the number of a neighbor living in the same building to contact... What is the point of leaving instructions if you don't leave them with the delivery person? And why doesn't GLS warn us of the delivery date? The delivery was made to a neighbor I don't know, but fortunately honest
Acheteur Vérifié
purchased on 07/08/2019
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3/5
★★★☆☆
As far as the site and shipping are concerned, everything is ok and I recommend this site and the products sold and the speed of shipping. However, the transit by the carriers leaves something to be desired. My package arrived several days later and the box had suffered damage. The very nice delivery man asked me to check if everything was present, it was the case...
Acheteur Vérifié
purchased on 22/08/2019
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3/5
★★★☆☆
Product true to its expectations, but delivery by DDP zero, they are supposed to deliver three times, the first instead of home delivery, they put the packages in a relay point, while on the site it is not even proposed. And the icing on the cake, the delivery point is closed for 2 weeks ... so packages stuck 2 weeks. THANK YOU DDP
Acheteur Vérifié
purchased on 09/08/2019
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3/5
★★★☆☆
Delivery time really too long
Acheteur Vérifié
purchased on 10/07/2019
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3/5
★★★☆☆
The carton regularly arrives damaged
Acheteur Vérifié
purchased on 29/05/2019
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3/5
★★★☆☆
The box was not presented to my home by the carrier. I searched and collected the box myself.
Acheteur Vérifié
purchased on 03/06/2019
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3/5
★★★☆☆
The site may be good but the bath seat does not correspond to the photo
Acheteur Vérifié
purchased on 27/04/2019
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3/5
★★★☆☆
Sometimes a little slow in deliveries
Acheteur Vérifié
purchased on 26/04/2019
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3/5
★★★☆☆
It's a pity that when you place an order the product is not available and you have to wait a while to receive it otherwise nothing to say
Acheteur Vérifié
purchased on 26/02/2019
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3/5
★★★☆☆
Lack of communication.
Delivery delayed because of lack of stock while on the site, the stock is ok. No info received from you
Acheteur Vérifié
purchased on 04/02/2019
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3/5
★★★☆☆
Delivery times are getting longer and are no longer respected
Acheteur Vérifié
purchased on 25/01/2019
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3/5
★★★☆☆
Delay, package stuck in a warehouse for 3 days! Yet usually very punctual! I recommend...
Acheteur Vérifié
purchased on 12/12/2018
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3/5
★★★☆☆
Very long delivery time without information or commercial discount
Acheteur Vérifié
purchased on 10/12/2018
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Answer from
Senup
Hello, when you order a product, the availability of this product is always indicated on the description of the latter. The replenishment time when the product is out of stock is indicated as a number of working days. When you place your next order, do not hesitate to consult this information before validating the order. Sincerely yours, The Senup Team
3/5
★★★☆☆
Unfortunately not warned of a stock shortage ... Too bad, I was looking forward to my order
Acheteur Vérifié
purchased on 25/11/2018
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3/5
★★★☆☆
The content is what I ordered but the box was quite damaged fortunately it was not missing!
Acheteur Vérifié
purchased on 17/11/2018
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3/5
★★★☆☆
The diameter of the stabilizer is too big, but I ordered the right reference, I will have to put tape to thicken it, it's a pity because it's a gift for my mother
Acheteur Vérifié
purchased on 31/10/2018
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2/5
★★☆☆☆
While I usually don't have any problems, this time I couldn't choose the delivery place and had a hard time getting my order.
Acheteur Vérifié
purchased on 18/11/2018
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3/5
★★★☆☆
The delivery took a very long time and as a compensation I got a voucher for a next order of 6 and considering the time it took for the delivery, I am not ready to order again!
Acheteur Vérifié
purchased on 11/11/2018
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